Disappointing Experience with Hafele India - Chimney Quality and After Service Product Quality: The chimney purchased from Hafele India proved to be of subpar quality, as it malfunctioned just after one year of usage. The premature failure of the product raises serious concerns about the overall durability and reliability of Hafele appliances. Lack of Information about Voltage Issues: The most frustrating aspect is the complete lack of information from the Hafele team regarding potential voltage-related problems with the chimney. Customers were not adequately informed about the need for specific voltage requirements, leading to unexpected breakdowns and repair costs. Exorbitant Repair Costs: Upon contacting the after-service team, I was shocked to learn that the cost of fixing the chimney issue is a staggering Rs 6500/-. This exorbitant repair cost is unreasonable, especially considering the product failure occurred within a short period and appears to be a result of manufacturing or design flaws. Poor After Service: The customer service experience with Hafele has been disappointing, with a lack of empathy and understanding towards the inconvenience caused. The company seems more interested in profiting from repairs rather than ensuring customer satisfaction and loyalty. Unprepared for the Indian Market: Hafele's inability to address common issues faced by consumers in the Indian market, such as voltage fluctuations, indicates a lack of thorough market research and product adaptation. It appears that Hafele is not adequately prepared to cater to the specific needs and challenges of the Indian consumer base. Communication Gap: The communication gap between Hafele and its customers is evident in the absence of warnings or guidelines regarding potential problems, leaving consumers in the dark about the proper usage and maintenance of their appliances. Overall Disappointment: My experience with Hafele India has been highly unsatisfactory, reflecting poorly on the company's commitment to product quality and customer service. I strongly caution potential buyers against investing in Hafele appliances, given the apparent disregard for customer well-being and the lack of transparency in their operations. In conclusion, Hafele India's performance in terms of product quality, after-service support, and market readiness is disheartening, and I regret my decision to choose their product. Being an NRI and living in Germany for last 5 years built a lot of trust to me and this is why I went blindly for a German Brand in India (Specially focusing build quality), But to be very frank, German brands are not prepared for Indian Market. They are not ready to retain their customers in India. They are providing high maintenance products but with not similar build quality.