“Very disappointed with the service.
For the past one week, we have been continuously following up regarding our refrigerator complaint. After several calls and reminders, a technician finally visited. Since our refrigerator is a built-in modular unit, all the surrounding cabinets had to be removed and the fridge pulled out for inspection. After checking, the technician informed us that the issue was due to low gas and said someone would come the next day to refill it.
However, since then, there has been absolutely no update from your team despite repeated follow-ups. As we were not getting any response, we consulted our building technician, who informed us that the issue appears to be with the compressor and not the gas.
Since the compressor is still under warranty, we have been waiting for your team to inspect and fix the problem, but nobody has turned up. Multiple calls have been made, yet there has been no proper response or action.
We live abroad and have come here only for a short vacation. Unfortunately, more than half of our vacation has been spent chasing this complaint. A refrigerator is an essential appliance in any home, and being without one means we are unable to store food or cook properly.
Extremely poor customer service, lack of communication, and no sense of urgency. Very disappointing experience.”
