“.I was looking for an interior decorator for my new home and hafele was recommended to me. Well let me tell you, I could not be happier with the results. They have totally exceeded my expectations and managed to take our boring house and turn it into a modern masterpiece. I LOVE IT!”
“I had always heard great reviews from friends about HAFELE products and we shifted from our gilma cooking range to a fancy white Hafele one in 2019. We started having minor issues within 3 to 6 months of buying it. Due to covid the issues went unattended and finally for last 10 days 3 of the burners are not working and we are getting food cooked elsewhere. Repeated calling and trying to get a solution has not helped. They are asking us to pay for new burners when to start with we seem to have got a defective product. No one answers your queries and repeated calls to the head office has also not helped.”
“Dear Sir
My complaint number is C221021108270-1.
I bought digital lock just in February 2021 and in just 1.5 years lock has stopped working. Your technician told the front panel needs to be changed and it is out of waranty. It will cost Rs18000.
Sir please check if you were a customer how would you have reacted. This is really very disappointing. Please see if you can help”
“I had purchased a microwave (S38.01.071) on 27th July, 2019 which has stopped working.
I have tried raising complaints numerous times, for which I got no proper response. The company keeps sending people to “check” the microwave, however no action has been taken on it whatsoever.
I am highly dissatisfied with the services you have provided.
The microwave has not performed as it should have. This model was one of the high ends model that the company had at the time.
After various attempts, I got through and I contacted your customer care department (Request number: IN_A220824-722)and informed them about the faulty machine.
They told me that the company has stopped the manufacturing of this particular model long back (near the time of my purchase)
This product is still under warranty for another 1 year (till 2023, refer the attachments). I am eligible for the free repairing/ replacement that it needs.
I do not wish to, nor will I pay any cash on its repairing/ replacement. It is none of my concerns that the company manufactures this model or not.
As a customer, I expect the promises that the company has made to be kept.
It is your responsibility to resolve the matter. You cannot expect the customer to pay for the services while the product is still in warranty period.
I am happy to send any more documents needed. Do let me know.
I expect that you repair the microwave at no cost to me or get it replace with a new one.
This has been going on since a few days now, and I expect you to act on it on urgent and immediate basis.
Everything that has been going on is not acceptable at all.”
“Stay away from these products. I had them in my house 10 years ago and loved them but this build is completely different. I have the pull out cooking oil stand and it is so badly designed the products fall off when pulled out mainly because the side is too low there is no support and the quality of the tin is so poor the whole thing shakes as its pulled out , same thing with the tea towel pull out. The twin large bins have corroding on the tracks after only 12 m months and the tracks a very worn.
I would not choose these products again.”
“Bought a 'City' bin system through our Kitchen Installer. It had a fault within a year which was repaired, then significant further faults shortly after leading to the frame collapsing. Hafele refused to replace the bin system, saying that the faults had been caused by misuse! Misuse!! All we used the system for was to put rubbish in then empty it out. Our Kitchen installer has been great, replacing the system at their cost with another manufacturer's; but should not have had to. AVOID!!”
“It's a horrible product ,September we bought it, twice a month I need to call a person for servicing.Anything spills it stops working .I had Faber for so many years never faced such a problem.For a new house got a new hob and that's where we made a mistake .I should say it's horrible product no one should buy it”
“I'm using nagold hob since three years but have been having problems like getting switched off in low flame, the big burner not working, lot of black deposit on the vessels, etc., First, the authorised service centre number is not available anywhere in hafele websites or other pages. When I finally got the contact from a showroom nearby, they took the whole unit for service. I got a call saying there are many parts that needs to be replaced and quoted a huge sum towards that and service. When I questioned about the quality of the product and the price I have paid, the answer was shameless and very rude. The authorised service engineer in Bangalore said that he agrees hafele is an inferior quality with cheap burners compared to prestige or sunflame. This is a lifestyle product and calls for heavy maintenance if you need these stylish products was the straight shameless response. He also said don't waste my time, get it repaired if you want or throw it away. Extremely disappointed Hafele. I have recorded the conversation and will escalate it to the highest possible level”
“I have had 3 conversations with them and 2 emails chasing £102.18. Working from home i can't check during the Covid 19 pandemic. Harassing people who have been furloughed to make them sort out when they are going to get paid. Literally horrid people who suggested i got on the bus and went to work to post a part back to them if we weren't going to pay for it. I explained personal worry with sick family issues. They are the worst people i have encountered during this crisis. You will never be able to apologise to me.”
“I purchased all Top quality products by HAFELE India but unfortunately had really bad experience with HAFELE that products not valid as per it's cost. It's biggest cheating I ever suffered with worst products.”
“Terrible customer service and delivery my items not been delivered its been more then 2 months and still they dont give delivery date i am not happy at all as i have no cooker to feed my kids never shop from here again 😢”
