Terrible company, avoid at all costs. Here's what's happened so far to me: August 13, 2023 -- I place my order and get an email confirmation that it went through. August 19, 2023 -- I realize that I have received absolutely zero updates about the status of my order, no tracking number, etc. And then I also come across the TrustPilot and Better Business Bureau complaints, so I immediately e-mail the support e-mail for Mayraki requesting cancellation and full refund. I get an auto response confirming they received the e-mail. August 20, 2023 -- I receive an email from the co. saying "your order is about to ship" -- with a USPS tracking number. When I click tracking it says "pre-shipment, USPS awaiting package." I immediately send back another e-mail to Mayraki pointing out that I had already requested cancellation and refund on August 19th. I get another auto-response, and they totally ignore both the original e-mail requesting the cancellation and the follow-up. August 21, 2023 -- I get an official document from USPS that confirms that, as of August 21st (two full days AFTER I e-mailed to request a cancellation and refund), the package is still in "pre-shipment" and says "USPS awaiting package." So it's clearly NOT too late for them to just cancel the whole order and refund my money. August 22, 2023 -- I finally receive an email back from Mayraki in response to my original e-mail requesting cancellation, and it says "We are sorry for the delay and inconvenience. We have checked with our warehouse team, and we have found that your order has already been shipped. However, we would like to offer you the option to return the product for a refund once it is delivered to you. We will provide you with a Return Merchandise Authorization  and process the refund as soon as we receive the product back." This is totally unacceptable and absurd. I've escalated the matter with PayPal.