i ordered this item( made a mistake and irdered twice) March 31st expecting for it to arrive before i went for vacation, after a month, the item arrived and it has to be sent back because i was not there to receive it. I emailed customer service and they wanted me to go to the post office and mark the item as lost when in fact i have given them a tracking number saying that the item was returned to sender. they keep on giving me a tracking number that was delivered to surrey and kitchener. its frustrating that they wont even check the tracking they insist on giving me to check that those items were not delivered to my address. i dont know where else to go as they wont refund my money and wont deliver my items.