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Bonnie Weiss
Customer Service Issue and misinformation online. Purchased 2 Mayraki Ultra-repairing & Weightless Moisture Shampoos as well as one other item. The picture online showed two bottles, - a shampoo and conditioner, and the description said: Best natural shampoo and conditioner for dry hair, routine shampoo and conditioner. I only received shampoos -no conditioner. I was told it was only a shampoo even though the picture showed 2 items, and described it as a shampoo and conditioner. When I wanted to return it I had to pay for the return postage - no exceptions even though this was their error on how it was shown online. Left a voicemail and received an email back saying no exceptions - even though it was not my error. Asked to speak with a supervisor and was told that I could not. Returned all 3 items because of what happened. It just cost me $20.13 from Fed Ex Ground to send it back. Disappointing that this company can make an online error like this and not stand behind it. Tried to send a picture of what was shown, but was not able to attach it.
5 months ago
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Mayraki has a 4.3 average rating from 314 reviews