I had a ‘full service’ and MOT done on 23/09/2020 at Halfords in Whitfield, Dover. The car failed on emissions and a windscreen wiper blade, and this was dealt with. When I took my car to the garage, the engine management light was on. It was still on when I collected it. I took it back twice on the day l collected it. The second time I was told it needed an update from the dealership and that it was safe and legal to drive. The dealership reported that the car needed a break hose, which was why the EML was on. Halfords branch manager said the light was off when the MOT was done, and he was supported by the regional manager, who was only interested in protecting his staff. No thought about safety or customer satisfaction. My car should not have passed the MOT with the light on and it has cost me to get this looked at again and for work to be carried out, due to the incompetence of the mechanics Halfords employ.
4 years ago
Halfords Autocentres has a
1.9
average rating
from
832
reviews