Halfords Autocentres Reviews

Name: Halfords Autocentres
Rating: 1.86

1.9 Rating 832 Reviews

21 %

of reviewers recommend Halfords Autocentres

Company Reviews

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Metrics

1.9

Based on 832 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

0800 037 0800

Location:

Halfords Autocentres Ltd. 7/9 Richmond Road, Olton Wharf Olton,
Solihull

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Halfords Autocentres 1 star review on 23rd April 2025

Ardrie Kleyn

Halfords Autocentres 1 star review on 26th July 2024

Andrew

Halfords Autocentres 1 star review on 29th June 2024

Mrs Helen Dehkordy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price on 4 tyres work carried out quickly but dissapointed with the e-mailed invoice saying that i needed extra work--a cv joint dust cover £143, a replacement front strur £396 a replacement top strut mount bearing £143 the bearing would haveto be removed if strut was changed any way so could esily be changed at the same time and a new one does not cost that much, for safety reasons you do not replace one strut they must be replaced in pairs, the sad part is that gas filled dampers/struts do not contain WD40 as that what was "leaking" from the strut when it was checked correctly. Would buy tyres again but ignore any thing else, just to add i replaced all the brakes and discs before my visit.”

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Posted 2 weeks ago

“Halfords came to my house and fitted the wrong tyre on my car. The tyre fitted wasn’t what they invoiced/ I paid for. Tonight, they were booked to come and put the correct tyre on. The tyre fitter called me 4 times during the afternoon, asking if he could come earlier, so I raced home from work. He was due at 5.15pm (originally booked 6pm - 8pm). At 5.20pm he left a message to say he wasn’t coming. Subsequently I phoned Halfords, only to be cut off. I’m absolutely livid.”

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Posted 1 month ago

“absoluty rubbish an un reliable mobile fitting service”

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Posted 2 months ago

“Absolutely blooming useless. Got the car back still hadn’t done the work on a joint as they got the wrong part. Took all day. And now the window wiper box leaks and doesn’t work.”

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Posted 3 months ago

“After two wasted visits, and three hours of waiting to do a 20 minute job, they handed the car back to me damaged.”

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Posted 3 months ago

“I’m having trouble with my car and rob and Sonia at the Luton branch we’re so supportive and very helpful,”

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Posted 3 months ago

“Paisley Halfords cancelled my MOT appt 90 mins before appt time. No availability in any other Halfords for same day. Wasted annual leave day!”

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Posted 4 months ago

“I went today with my Toyota.. it had been making screaming noises last Thursday and Friday. I booked in for a diagnostic test today…Steven greeted me and listened to my description of the car’s issues… he took the car for it’s diagnostic test, then Aaron worked on it… As a woman with car issues I want to be listened to and not treated like an idiot… Steven certainly did both of the above and I am very grateful. The Salisbury Halfords Autocentre on the Southampton road are wonderful… great customer service…. Thank you 👏”

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Posted 5 months ago

“Slow service. Time slot not kept. Potentially overcharged for a pair of ATREZ budget tyres. 12 /2/25. Grantham Autocentre.”

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Posted 5 months ago

“Great service at good prices. My local store in Great Yarmouth is so helpful.”

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Posted 5 months ago

“Cracking group of lads Anthony, John & Frank at Denton would defo use again and will use again. These are my local lads I was passing through and needed a battery urgently. I used to use the same garage years ago all the time when I lived in Denton about 10 years ago. It has now changed hands and Halfords run /own it. Had some battery issues on my small commercial van (had it 7 months no issues) with me having to jump start it the day earlier. The guy who had it before me had fitted a normal car battery on it and this wasn't;t the correct type I was advised (which was correct). Took it to Denton (used to be national tyres) & the guys fixed me up decent. We fitted a larger - the correct type battery - first off but it wouldn't register but after messing about with it traced it down to a faulty earth main cable that needed stripping back. Cracking lads really helped me out to no end and got me going again. Thanks again lads really appreciate you staying late and messing about with my van on that dark cold Thursday last minute. 10.10 impeccable service and a credit to the service station. NB for other future customers / users in my non-biased review please bear in my mind that: - These are lads are mainly fitters first and do what they can with the available equipment, knowledge and availability at what they can do at their disposal. Halfords are generally not highly trained 'coverall' mechanics / engineers to the best of my knowledge. So in light of this if there are negative reviews on here - -I haven't seen any - its probably because someone wanted a full engine rebuild using matchsticks for 2p. It doesn't work like that with Halfords service centres. For what there job description expects of them in my experience they go above and beyond to help out. Thanks again kind regards Gaz :-)”

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Posted 8 months ago

“Major service no problem,but remedial works of over £400 way to expensive. Set of 4 spark plugs £150. Front suspension wishbone and alignment. £250. Rear number plate light £25.00. Total cost £425. Small independent garage near me quoted £265.00 for all the above work. Do one halfords...”

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Posted 8 months ago

“Expert windscreen chip repair by Matt of Halfords Whitstable”

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Posted 9 months ago

“Brownhills centre - excellent service for my service and MOT. Benji and team always polite, helpful and respectful”

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Posted 9 months ago

“**DO NOT TAKE THE GAMBLE** I took the gamble and bought 4 tyres online and choose HALFORDS AUTOCENTRE BEDFORD as the place to have my tyres fitted. Unfortunately any money I may have saved has been completely offset by damage to one of my wheels. Steve was polite and friendly when I dropped my car off and indeed when I went to pick it up again later. However Steve’s good nature seemed to vanish when I called the next day. I explained I had noticed some damage to one of the wheels which I am 99% certain was not there before. When I asked what we do about it Steve’s first response was “Well nothing….” Steve did change his attitude a little though and then asked me to send pics of the damage of which he would forward to head office. Steve also said they take pictures of the wheels before they change the tyres and after, so he believed the damage would already be present. Funny thing is though Steve has never sent me proof in the form of these pics and in fact neither Steve or head office have contacted me since. Steve is either not telling the truth about the pics, or has seem damage on these pics and doesn’t want to admit it. Either way not good! In conclusion please learn from my experience and don’t gamble at this place in the hope of saving any money. After my experience and reading some of the other reviews IT REALLY ISN’T WORTH THE GAMBLE”

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Posted 9 months ago

“The service provided was excellent. The reception staff were very helpful and the work was carried out very quickly. The staff are a credit to the company.”

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Posted 10 months ago

“POLICE has been involved, Absolutely Appalling Experience – Avoid This Place at All Costs! I visited the Stranraer branch of Halfords for a full service yesterday, and it was an absolute nightmare from start to finish. I deeply regret not reading other reviews beforehand, especially on Trustpilot. I handed my car over at 10 AM, and six hours later, they were still “changing the oil.” Over the phone, they assured me the car would be ready in a couple of hours, and then guaranteed by 4 PM. It was 5:30 PM, and still no sign of completion. This level of incompetence is beyond frustrating, and I will NEVER be coming back here. To make matters worse, they informed me at the end of the job that the tyres they sold me in April 2023—just 16 months ago—were already at the end of their life. My previous set of tyres lasted over 5 years, so you can imagine my shock. When I mentioned I’d need to order new tyres (obviously not from them), they reported me to the POLICE! I was fined shortly after for driving home on worn tyres. The audacity to sell me such poor-quality tyres and then call the police when I chose not to buy from them again is absolutely disgusting. Not only did they keep my car for 7 and a half hours for a service, but they also failed to fix the rear differrencial oil leak which i precisely asked for and even more importantly they failed to apologize for the inconvenience, instead blaming everything else around them. Minutes later, they had the nerve to act as if it was all completely normal, asking me to continue waiting like nothing was wrong. Avoid this place like the plague. They are unprofessional, dishonest, and their customer service is non-existent. Save yourself the stress and go elsewhere. Just wondering how Halfords can afford their name to be compromised like that.”

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Posted 11 months ago

“Dukinfield Halfords I took my Suzuki alto to have air con regassed 1-8-24 The staff are polite and friendly and very helpful! I will certainly be using this centre in future”

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Posted 1 year ago

“Complete incompetent liars at Halfords Autocentre Barnstaple yesterday. Against my better judgement I ordered two tyres to be fitted here (the only local garage I could find that could supply the tyres I wanted). On arrival I checked the locking wheel nut was under the boot floor in it's correct place and advised the receptionist (who also appeared to be a mechanic). Only one other mechanic on site. Half an hour later I received a call that there was no locking wheel nut. I returned and searched fruitlessly for the nut before demanding a refund and left. A couple of hours later after more rummaging, I found it stuck down a hole at the side of the boot. There is no way it could have got there without the knowledge of the person fetching it, even if dropped accidentally. But did they admit to having lost it? No. They just kept insisting it wasn't there. Had I not persisted later, and wasted most of my afternoon I could have faced an expensive solution of drilling out the locked nuts and replacing. Never again will I return to this place or any other Halfords Autocentre if this is the level of incompetence and dishonesty of the employees they are prepared to hire.”

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Posted 1 year ago

“Absolutely disgusted car went in for MOT and 2 new front tyres at Tritton Road branch in Lincoln. Wheels had recently been refurbished at a well known dealer Not only have Halfords damaged the wheels they have scored the old weights off leaving big scratches prior placing new weights on. Also the Manager says he doesn't understand how or why they have scratched the wheels and would not give us the number or email of his Regional Manager to complain further.”

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Posted 1 year ago

Halfords Autocentres is rated 1.9 based on 832 reviews