Halfords Autocentres Reviews

Name: Halfords Autocentres
Rating: 1.86

1.9 Rating 832 Reviews

21 %

of reviewers recommend Halfords Autocentres

Company Reviews

Questions

Metrics

1.9

Based on 832 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

0800 037 0800

Location:

Halfords Autocentres Ltd. 7/9 Richmond Road, Olton Wharf Olton,
Solihull

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Halfords Autocentres 1 star review on 23rd April 2025

Ardrie Kleyn

Halfords Autocentres 1 star review on 26th July 2024

Andrew

Halfords Autocentres 1 star review on 29th June 2024

Mrs Helen Dehkordy

Anonymous

Anonymous // 01/01/2019

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“Hi all, I am a loyal customer and recently bought two new tires for my car from Halford Garage, booking an appointment for a wheel alignment. I arrived on time for my 9:30 AM appointment, only to be told they were too busy and the car would need a couple of hours. When I returned, the alignment was still not done properly. Despite expressing my concerns, the team rudely told me to come back at 4 PM. At 4 PM sharp, I waited in my car right in front of the garage. The employees saw me and made eye contact, but continued working on other cars. After waiting for 40 minutes, I approached them, only to be rudely told that it was my fault for not officially presenting myself to them earlier. This experience was a complete waste of my day, and the staff treated me as if their service was free. Unprofessional and disrespectful service – I expected much better from Halford Garage. --- Please if need this to be sorted I would like get a refund cause am not going to waste my time again and see that unrespecful behaviour from that mechanic . Team Members at the Center Technician Lewis Served By Matthew Reference number for the service: A397B015428”

Helpful Report

Posted 1 year ago

“Had a battery fitted less than 12m ago with a 4 year guarantee .battery has now failed Halfords do not want to know 100s spent.cowboys.AVOID AVOID AVOID.”

Helpful Report

Posted 1 year ago

“Worst garage I have had a misfortune of dealing with for MOT! * reception guy rude! Unprofessional, didn’t even understand his job, disrespectful. * health and safety doesn’t exist, there was a baby in the push chair in the garage when I got there. * only one very nice mechanic whom came and had a chat with me about the issue. * reception guy needs to be thought how to deal with customers or get rid. * I will never be using that garage again just so I don’t have to deal with him again. Say away from that garage at all cost.”

Helpful Report

Posted 1 year ago

“AVOID AT ALL COST !! TERRIBLE, UNPROFESSIONAL SERVICE AND RUDE STAFF Booked an MOT with Halfords a couple of weeks ago. Upon arrival we informed that the wipers must be changed first. They failed to change them, ran the MOT and registered it with DVLA as failed (reason- front wipers)! Then they called us asking if we want to replace the wipers ?!?! After they run the second MOT. FYI I got the car brand new 5 years ago, always serviced by Toyota, so the car is in really good condition. When collecting the car we complained about it. We were given a rude laugh and the statement ‘your wipers are not my problem, this is how we do it here’. Called the head office demanding refund and rectifying the error with the DVLA. All we received was ‘sincere apologies and wishes that our next visit will be a better experience’.”

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Posted 1 year ago

“I made the mistake of taking my car to Halfords for an MOT and service. It cost a fortune. I then got tied into their AWFUL Motoring Club, I have tried to cancel it and they are still taking payments!! Please avoid. There is no easy option to cancel and going through hoops to get it cancelled. Payment comes out via your card on paypal so its incredibly difficult to cancel the payments. I wouldn't touch this place with a bargepole now and have lost any trust I had in Halfords.”

Helpful Report

Posted 1 year ago

“Awful service, also the law does not apply to them!!! My elderly mother took her car there for an MOT and was told that all 4 tyres needed replacement due to cracks in the sidewalls. The price they quoted initially led me to believe that they were putting their most expensive tyres on, however when I enquired about using cheaper tyres they informed me that those were already the cheapest tyres they sold, the reason the price was over DOUBLE that on the website was because they were using tyres they had in stock!! I suggested that we go elsewhere in order to see if we could get a better price and then return for a retest and I was told that this was not allowed and that they would need to do a full retest and pay again. My mother just wanting the problem solved then agreed to pay for the tyres to be changed. When I got home I phoned Halfords about the retest being incorrect and they told me the same thing, that a new test would be required along with the full charge. I phoned VOSA who told me immediately that this was totally incorrect and that a free retest is required by law (for tyres, amongst other things) if returned by the next day. I again phoned Halfords and told them this and they still said the same thing, they even looked up the law on the government website and agreed that I was correct in what I said but that because their policy said it was chargeable then it would be chargeable.”

Helpful Report

Posted 1 year ago

“Booked and paid for an MOT online. Turned up for the appointment. Was told they didn’t know anything about the booking and couldn’t MOT it anyway as the vehicle was too long for their ramp despite entering the vehicle details being entered at the booking stage. Mechanic had zero customer service skills and seemed to think he’d done me a big favour by refunding the fee for the MOT that wasn’t carried out. Atrocious online booking system that doesn’t communicate with their own centres coupled with borderline rude centre staff with no customer service skills or appreciation for the inconvenience caused. Won’t be using Halfords again if I can help it!!”

Helpful Report

Posted 1 year ago

“My wife’s Car was given loads of advisories on an MOT they wants £1200 to do it all ! £300 for a set of front discs x 2 and pads !!! £300 for wishbones x 2 you can buy all the parts for less than £400 total total rip off , they said I had an oil leak it’s a little bit of oil I spilt in engine bay when I topped the oil up is disgusting how they can try and charge for Halford’s branded products ! Don’t use Halford’s Telford . So all in all I can probably get these done for max £500 fitted or they probably don’t even need doing which I will get my normal mechanic to check it all out .”

Helpful Report

Posted 1 year ago

“STAY AWAY AT ALL COSTS !!!!!! STAY AWAY AT ALL COSTS !!!!!!! My van failed its MOT on a leaking shock absorber. No front sidelights when ignition was on . Changed the faulty shock with a brand new one professionally fitted . Was told there was nothing wrong with the sidelights by my mechanic. So went for a retest , the MOT tester called me into the garage . Told me he was going to fail again as front sidelights still not working . When he switched to sidelights with ignition on I noticed the DRL's lights came on instead . Tried to explain my 2017 caddy had always been the same . At which point his manager stepped in the garage and had a right go at me for being in there . Simon Ward is his name , when it was his Tester that called me in . So I lost my cool , took my van and left . After this I lost out on three days wages until I could hire a van at £350 . When I had time I went to see a citygate VW technician. He explained the sidelight are 5w and only work when ignition is off . They are just parking lights in essence. That the DRL lights are 21w so take over from the front sidelights when ignition is on as they are brighter . So my van was failed for no reason . Have tried to complain . Knowone has ever bothered to get back to me . So I lost out on around £1000 cash . Still have to gey my van MOT on Monday elsewhere . DO NOT USE THESE ILL-INFORMED MOT TESTERS THEY HAVE NO CLUE AS TO WHAT THEY ARE DOING !!! While I was at their garage another customer a lady was having similar problems . Her vehicle failed , so she had the work done by another garage . Then they failed her on something else on her retest . Date of experience: 31 January 2024”

Helpful Report

Posted 1 year ago

“Cowboys. Never again will I ever use halfords llanelli autocare. Booked a car for service. Had a phone call to say car needed other work doing , I had a stupid prices quoted to me for the additional work. Then I read the comments on the invoice regarding the service. Seatbelt couldn't be tested due a bag of rubbish. He couldn't move a small bag over to seat beside him. So now I now the service wasn't carried out fully. Thanks.”

Halfords Autocentres 1 star review on 30th January 2024

Helpful Report

Posted 1 year ago

“Took my car to National tyres on Bury Road, Bolton Paul, and his lads were more than helpful and nothing was too much trouble”

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Posted 1 year ago

“I took my bmw to carholme road Halfords for 2 new tyres, the guys were very helpful and very friendly. Would definitely recommend them. Thank you”

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Posted 1 year ago

“Lichfield Halfords terrible, uneducated invalids, would trust them with a toy car never mind a real one. Terrible customer service front desk staff are delinquent”

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Posted 1 year ago

“My car had a slow puncture and, after visiting 3 other Colchester tyre centres who couldn't do it while I waited, I was directed to Halfords Autocentre in Brook Street. They found a screw in the tyre and repaired it while I waited. I couldn't be more pleased with the service. This will definitely be my first port of call in future.”

Helpful Report

Posted 1 year ago

“DO NOT take your car for a service or MOT to a Halfords garage. My car went in for the first major service and MOT, they drained my battery and then refused to accept fault! I had to demand a diagnostic check which they initially refused to do and despite logging a complaint with a response to be expected within 72 hours, I am still waiting for a reply three weeks later! Despite the fact they refused to resolve this issue claiming it was not their fault my battery was replaced without any consultation?! The treatment I received (as a female) was appalling. Stay away!”

Helpful Report

Posted 1 year ago

“Booked my car for full service & MOT as well as taking their advice and having some sort of chain cleaned. prior to going in my car used to drive almost silently to the point where I could hardly hear it, since getting back it now sounds like an aeroplane. Its just ridiculously noisy, granted there are no performance issues so far but when lifting the bonnet and listening to it when idling it also makes a high pitched squeaking sound almost like what an old washing machine sounds like when winding down from spinning.”

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Posted 1 year ago

“Disgraceful experience at Cheapside Halfords Autocentre , customer care was appalling and not very knowledgeable wrong information for my vehicle - different prices given . Returned 4 times on different days for a MoT test - how yes the price was daylight robbery”

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Posted 1 year ago

“Excellent experience at Halfords Autocentre,Lottbridge Drive, Eastbourne. They exchanged recently purchased battery for another which was a "better fit" for the engine compartment on my car. The manager,Richard is most efficient & professional and even offered to check the output of my alternator as a precaution and at no charge to me. I would highly recommend this AutoCentre to friends & family. " 5 Star" Service! Thank You.”

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Posted 1 year ago

“No issues. Booked major service and MOT online, paid online. I was expected, appointment was on time. The service and MOT were carried out, communication was great throughout and I collected my car as arranged. There were some advisories with the MOT, but there was no upselling, no failing it to get the work, no pressure. Polite, job done.”

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Posted 1 year ago

“Halfords motoring club. Supposed to be free for members,but con you into paying after 3 months and taking automatic renewals.Must read terms and conditions first.Don't believe their employees when they say it's free to join.Always thought Halfords was a reputable company.Didn't expect them to resort to devious tactics hidden in their terms and conditions.Very annoyed and disappointed.”

Helpful Report

Posted 1 year ago

Halfords Autocentres is rated 1.9 based on 832 reviews