Halfords Autocentres Reviews

Name: Halfords Autocentres
Rating: 1.86

1.9 Rating 832 Reviews

21 %

of reviewers recommend Halfords Autocentres

Company Reviews

Questions

Metrics

1.9

Based on 832 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

0800 037 0800

Location:

Halfords Autocentres Ltd. 7/9 Richmond Road, Olton Wharf Olton,
Solihull

Write Your review

Tell us how Halfords Autocentres made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Halfords Autocentres 1 star review on 23rd April 2025

Ardrie Kleyn

Halfords Autocentres 1 star review on 26th July 2024

Andrew

Halfords Autocentres 1 star review on 29th June 2024

Mrs Helen Dehkordy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Left my car in at 0830 the receptionist said come back in an hour I came back but they hadn’t touched it I will never darken Halfords auto centre again 👿”

Helpful Report

Posted 1 year ago

“I had a great experience with Halfords when they changed my Tyres. Things went wrong but they went over and beyond my expectations to fix those things and have left a very satisfied customer. Luke, anybody can make a mistake but few know how to pull it back and fix it. Thanks for delivering a great outcomes for the order as below: Booking Reference Number: A120B041165 Halfords Autocentre Hemel Hempstead”

Helpful Report

Posted 1 year ago

“I called last night at the Scarborough branch just as it had closed. The lovely guy who I now know is called Bradley, not only opened the door to see if he could help me, he helped me find out which battery I needed for my key fob and then when I left the main store with the new battery, got out of his car and came over to fit it for me. This level of service was exemplary and much appreciated! In the days where most people would have just gone home and not bothered, Brad stopped and helped willingly. What a great guy, a credit to you Halfords.”

Helpful Report

Posted 1 year ago

“Whilst fitting a shock absorber the Halfords garage broke my windscreen. They are offering to replace it with a generic rather than branded windscreen. Almost two weeks later and I can't get to speak with anyone senior to authorise branded replacement, just keep getting stalled whilst the senior managers hiding behind the unfortunate call centre staff. Looks like we may be off to the County Court!”

Helpful Report

Posted 1 year ago

“Shocking service. Booked car in to have 2 x front tyres replaced and front wheel alignment done. Tyres were changed, but the ramp was too busy, and was asked to return another time to have my wheel alignment done. Phoned on three separate occasions, but was informed ramp was being used and to call again. I contacted Halfords who booked me into another branch, but on my arrival, the alignment machine was broken (had been for some time) that branch booked me into another branch, and guess what their machine was broken too. Still waiting on a reply from customer services, who l have contacted on two separate occasions or a refund for work charged, but not done”

Helpful Report

Posted 1 year ago

“First time using Halfords after buying car with Emac service plan .Booked my car in for a service over 2 weeks ago and got confirmation email that service date is today . Drove 12 miles this morning to get my car there for 8am (with wife following in her car to pick me up ) Receptionist put my details into the system and told me my date has been moved to tomorrow . I asked why I wasn’t informed and the guy just shrugged his shoulders and said they were too busy and have rescheduled all Emac services to tomorrow . Oh well me and the wife will just drive another 12 miles home then and do it all again tomorrow sorry to have inconvenienced you today Halfords when your so busy No apology no explanation totally unprofessional . Beware Emac customers you are second rate and may be pushed to the back of the queue with Halfords own customers taking priority . I have contacted Emac regarding this matter and they have offered no support whatsoever The whole thing is a customer service disaster I am washing my hands of Emac and Halfords .”

Helpful Report

Posted 1 year ago

“Keith at Bletchley Milton Keynes auto centre went above & beyond today & communicated every step of the way would highly recommend extremely helpful”

Helpful Report

Posted 1 year ago

“Regased told 2 sensors broken after diagnostic check will cost 276.took it to autocon repairs he did check and replaced the aircon cooling fan now works perfect and half the price.sensors were working.said as being regased they should not have charged for checks as already connected wasted 50 pounds. If you want a correct job done do not go to halfords redditch rubbish and don't know what they talking about just want extra money go elsewhere. Don't use halfords”

Helpful Report

Posted 1 year ago

“Booked a van on for an oil change the week previous to take it in on the day to get told "sorry we cannot do it today" Absolutely rubbish these people are in the trusham road, EXETER branch. Dont bother going there. Their rude and useless.”

Helpful Report

Posted 1 year ago

“I have had my cars serviced, MOT etc for 3 years at Crawley Autocentre. I have been impressed with the quality of their work, their prices and the helpfulness of their staff. I would recommend them to anyone needing reliable service and repairs for their car. I would in particular commend the manager, Phil, and his assistant, Josh, who have always been very helpful.”

Helpful Report

Posted 2 years ago

“5 times going through their press whatever number to get through to autocenter in Barnsley but this guy cut me off every time..the first time I got through their selection to speak to the garage which I presume was wombwell lane stairfoot a guy answered and we spoke ..he said what can I help you with...i told him I wanted DPF system cleaning ..he said why..i explained then he cut me off...every time after that as soon as connection was made there was silence then cut off again 4 times...WHY. ..absolutely pathetic”

Helpful Report

Posted 2 years ago

“On the 15/03/2019 my car went in for tyres Conti. 255/40R18 SSR but unknown to me the wrong size and type of tyre was fitted (not run flat tyres)The tyre size should be 255/40R18 SSR (SSR = Run flat tyres) the tyres on my car are 225/40/R18 and are standard tyres. I paid £395.98 for Run-flat tyres and they overcharged me for fitting the wrong size tyre approx £300.00. Now the want approx £230.00 to replace my tyres after there error. Also the vehicle has passed 3 MOT's with the wrong tyres on. Now having to take legal action. After 5 years loyal service I wouldn't be seen dead anywhere near Halfords Again”

Helpful Report

Posted 2 years ago

“I took my car in for a ‘summer ready air con bundle’ as the air con was not working at all, my regular garage was fully booked for weeks ahead and I was leaving for a trip to Europe in a few days. The check included air con diagnostic and 5 point car health check (including: health of battery, checking headlights and brake lights, condition of wiper blades and condition of windscreen). After the check I was advised that the air con system was leaking and I needed a new condenser costing £501.77. I contacted a mobile car air con company the next day and they came out and they fixed the air con by topping up the refrigerant for £70!! After my Halfords check, I checked the tyre pressures again myself and they were all too low. I also noticed one of my wiper blades was damaged which Halfords hadn’t mentioned and then when I was driving down to Italy a couple of days later I realised one of my headlights wasn’t working, which Halfords hadn’t picked up!! Not sure what they actually checked at all apart from trying to sell me a new air con condenser I didn’t need!!”

Helpful Report

Posted 2 years ago

“Halfords - You've made a Kwik Fit customer out of me!! What a poor, no, shocking customer experience!! I joined your motoring club and booked an MOT on the 20th of June. The MOT was booked for the 5th July at 14:20, @ Halfords Autocentre, Long Barn Lane, Reading RG2 7SZ. I had email and text confirmation of the booking clearly stating the booking date and time. I then got an email yesterday at 17:16 on the 4th July saying my booking for the 4th July had been cancelled, implying I had missed my appointment. News to me as my appointment was on the 5th July. I called the Autocentre this morning as I thought it was an error, and I would still be able to get the MOT done as scheduled. Unfortunately not. It turns out their MOT tester is off, so now a Halfords problem becomes my problem!! I had taken a half day holiday from work to get this done. Fortunately I have been saved by Kwik Fit who had a slot in their Camberley centre for today. I have had to pay more for the MOT than Halfords just under £45 but I guess it is the old saying if it seems to good to be true then it probably is. Now I just need Halfords to refund the fee paid for the service they failed to provide.”

Helpful Report

Posted 2 years ago

“Halfords damaged my car. Accidents happen of course, a lot happens in these workshops but in spite of a fair bit of evidence they refuse to admit it. Just a reminder before you leave your vehicle with anyone, not just Halfords, photograph it first from all angles. It only takes a minute.”

Helpful Report

Posted 2 years ago

“My first experience with Halfords fox lane, Wolverhampton. MOT was booked. Very pleased with the service was given by Adam. Job was completed on time and excellent customer service given Mr Hanna”

Helpful Report

Posted 2 years ago

“One star because you can't give less, and I would be giving out minus stars if possible. If incompetence were to be given physical form this garage and the company would be it. My vehicle breaks down one month after a full service and MOT and I am given three different excuses as to why?! Miraculously, the vehicle also seemed to spontaneously generate oil... I was not aware that vehicles could do this, maybe it's a localised miracle that happens here? I was given the pleasure of speaking with someone who is higher up than the person I had been dealing with, seemingly to impress me that they were actually doing their job? Not convinced, especially when that person gave me yet more "facts" that did not line up with anything that had been said previously. If you are going to lie to someone you need to get all your ducks in a row. Herding cats or taming a t-rex would be a more achievable task than dealing with this lot. AVOID AT ALL COSTS! NOT TO BE TRUSTED WITH EVEN BASIC INFORMATION. Now received confirmation from the company doing the repairs that this garage has effectively caused the destruction of my vehicle and have lied to me about the cause of needing a full engine rebuild. DO NOT GO TO THIS ABOMINATION OF A GARAGE!!!!!!”

Helpful Report

Posted 2 years ago

“Finchley Centre My wing mirror housing was smashed by a passing car so it was held together with a rubber band. I took the car there and Alf had a look, ordered the part and fitted it at a good price. Friendly and efficient. I will need to paint it as it is only primed, but I don't mind that.They gave me advice as to how to do it and where to buy the paint. So happy to have my repair done without too much waiting.”

Helpful Report

Posted 2 years ago

“I have booked and obviously paid for a cam BlackVue installation in Ashbourne using the online service on 4th of June for a specific slot on a certain day or 13th of June On 7th of June , I’ve received an email with an update that everything is ready and I am “ good to go “ on my chosen date …fair play On 10th of June Saturday late afternoon , another mail was received stating that my booking was changed and moved to Derby on 15th or 2 days after …???? Yep , they did not even bother to call or politely ask me if the rescheduled appointment is good enough and I am available in that day , presume now their thoughts are everyone works 8-5 with 1h break and everyone is obliged to go and do whatever they instantly decide to do so …total nonsense! I guess near the time I was going to receive another email changing the date again to December 15th for instance ( say Fort Williams ) and that’s how the life goes on with them….. And that unfortunately was not the end as I rang “ Customer Service Halfords “ and yet again receive one of the most vague , ridiculous and unprofessional excuses ( lies ) such as “online service should not been available , there was error in the system etc.” , absolute lack of transparency and customers respect and loyalty Hold on…..I have got it now , you’re too , too big, arrogant and possibly ignorant for my pity £600 so you could easily wave it on go without them ??? No problem , solution found and problem solved ! One thing , how on the earth do you still manage to operate , how? Order Number: 2218029737 Date of experience: 10 June 2023”

Helpful Report

Posted 2 years ago

“Walsall Autocentre - air con diagnosis: Absolutely pointless. Precious time & money wasted - never again. I already knew it had a leak & all they could tell me is that it had a leak and nothing more. They were not polite or professional either. AVOID. Use a specialist.”

Helpful Report

Posted 2 years ago

Halfords Autocentres is rated 1.9 based on 832 reviews