Halfords Autocentres Reviews

Name: Halfords Autocentres
Rating: 1.86

1.9 Rating 836 Reviews

21 %

of reviewers recommend Halfords Autocentres

Company Reviews

Questions

Metrics

1.9

Based on 836 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

0800 037 0800

Location:

Halfords Autocentres Ltd. 7/9 Richmond Road, Olton Wharf Olton,
Solihull

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Halfords Autocentres 1 star review on 23rd April 2025

Ardrie Kleyn

Halfords Autocentres 1 star review on 26th July 2024

Andrew

Halfords Autocentres 1 star review on 29th June 2024

Mrs Helen Dehkordy

Anonymous

Anonymous // 01/01/2019

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“Pay cheap, pay twice. My MOT expires tomorrow. I booked a test at Halfords three months ago. Turned up today for the test and it's at National Tyres (bought out by Halfords) and they don't have an MOT tester. Not just today but on any day. The guy at the desk is really apologetic and said Halfords keep taking MOT bookings for his garage and he can't do them. With a sick mother I need the car every day do I've had to pay again and also get a taxi back to my mother's because they can't promise to do the MOT until the end of the day. Halfords customer services put you in a queue and it's been over half an hour. Nothing.”

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Posted 2 years ago

“Brilliant service today at Bletchley autocentre, Bilton road. Thanks to Keith and team, it was very much appreciated. Two new tyres fitted, a re alignment done for me that I wasn’t aware of and a fix on my exhaust that a previous garage didn’t do correct 🙄 I Will highly recommend you guys and I’ll definitely be using you again in the future 😊”

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Posted 2 years ago

“Don't use Halfords Autocentre High Wycombe. My prebooked MOT was cancelled at short notice because they had no testing staff available for that day. Is it a coincidence there was an England football match on the day of my MOT?! I asked to speak to the manager to complain, when I asked him for his name he hesitated before he said Dave. I then asked for his surname he refused to give this because it's his private information. Despite my requesting many times for his surname so I could verify he was indeed the manager, he refused to impart it. Any trust I had for them was lost by Dave's refusal to confirm who he was. I also cancelled the service I had with them so the loss of business is also Dave's fault. I would let my car anywhere near them for fear of it being mistreated or claims that more work is needed to it to boost the cost. I would not recommended anyone uses this company for MOT or servicing their vehicles. Oh and one more thing - the regional manager Ryan has yet to call me regarding my complaint and I have yet to receive the full refund. Avoid them at all costs. There are many good, reliable and trustworthy companies to use. The big brand name of Halfords is not one of them”

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Posted 2 years ago

“My MOT booking was cancelled today, they said that it's system error which allowed me to book and they are fully booked. I went on to book other place from Halfords, turned out that discount code now won't work, so I would need to pay more than original booking they cancelled. Then, I thought, I better call the other garage to check if they ACTUALLY have the slots that system shows - and guess what? they don't ! they went as far as saying that booking system is a joke. It's needless to say they couldn't help me on the phone, neither on the chat - it was rather waste of time btw. I ended up booking with kwik fit, and awaiting refund (which I don't expect anytime soon after reading their policies)”

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Posted 2 years ago

“Left my car in at 0830 the receptionist said come back in an hour I came back but they hadn’t touched it I will never darken Halfords auto centre again 👿”

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Posted 2 years ago

“I had a great experience with Halfords when they changed my Tyres. Things went wrong but they went over and beyond my expectations to fix those things and have left a very satisfied customer. Luke, anybody can make a mistake but few know how to pull it back and fix it. Thanks for delivering a great outcomes for the order as below: Booking Reference Number: A120B041165 Halfords Autocentre Hemel Hempstead”

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Posted 2 years ago

“I called last night at the Scarborough branch just as it had closed. The lovely guy who I now know is called Bradley, not only opened the door to see if he could help me, he helped me find out which battery I needed for my key fob and then when I left the main store with the new battery, got out of his car and came over to fit it for me. This level of service was exemplary and much appreciated! In the days where most people would have just gone home and not bothered, Brad stopped and helped willingly. What a great guy, a credit to you Halfords.”

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Posted 2 years ago

“Whilst fitting a shock absorber the Halfords garage broke my windscreen. They are offering to replace it with a generic rather than branded windscreen. Almost two weeks later and I can't get to speak with anyone senior to authorise branded replacement, just keep getting stalled whilst the senior managers hiding behind the unfortunate call centre staff. Looks like we may be off to the County Court!”

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Posted 2 years ago

“Shocking service. Booked car in to have 2 x front tyres replaced and front wheel alignment done. Tyres were changed, but the ramp was too busy, and was asked to return another time to have my wheel alignment done. Phoned on three separate occasions, but was informed ramp was being used and to call again. I contacted Halfords who booked me into another branch, but on my arrival, the alignment machine was broken (had been for some time) that branch booked me into another branch, and guess what their machine was broken too. Still waiting on a reply from customer services, who l have contacted on two separate occasions or a refund for work charged, but not done”

Helpful Report

Posted 2 years ago

“First time using Halfords after buying car with Emac service plan .Booked my car in for a service over 2 weeks ago and got confirmation email that service date is today . Drove 12 miles this morning to get my car there for 8am (with wife following in her car to pick me up ) Receptionist put my details into the system and told me my date has been moved to tomorrow . I asked why I wasn’t informed and the guy just shrugged his shoulders and said they were too busy and have rescheduled all Emac services to tomorrow . Oh well me and the wife will just drive another 12 miles home then and do it all again tomorrow sorry to have inconvenienced you today Halfords when your so busy No apology no explanation totally unprofessional . Beware Emac customers you are second rate and may be pushed to the back of the queue with Halfords own customers taking priority . I have contacted Emac regarding this matter and they have offered no support whatsoever The whole thing is a customer service disaster I am washing my hands of Emac and Halfords .”

Helpful Report

Posted 2 years ago

“Keith at Bletchley Milton Keynes auto centre went above & beyond today & communicated every step of the way would highly recommend extremely helpful”

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Posted 2 years ago

“Regased told 2 sensors broken after diagnostic check will cost 276.took it to autocon repairs he did check and replaced the aircon cooling fan now works perfect and half the price.sensors were working.said as being regased they should not have charged for checks as already connected wasted 50 pounds. If you want a correct job done do not go to halfords redditch rubbish and don't know what they talking about just want extra money go elsewhere. Don't use halfords”

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Posted 2 years ago

“Booked a van on for an oil change the week previous to take it in on the day to get told "sorry we cannot do it today" Absolutely rubbish these people are in the trusham road, EXETER branch. Dont bother going there. Their rude and useless.”

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Posted 2 years ago

“I have had my cars serviced, MOT etc for 3 years at Crawley Autocentre. I have been impressed with the quality of their work, their prices and the helpfulness of their staff. I would recommend them to anyone needing reliable service and repairs for their car. I would in particular commend the manager, Phil, and his assistant, Josh, who have always been very helpful.”

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Posted 2 years ago

“5 times going through their press whatever number to get through to autocenter in Barnsley but this guy cut me off every time..the first time I got through their selection to speak to the garage which I presume was wombwell lane stairfoot a guy answered and we spoke ..he said what can I help you with...i told him I wanted DPF system cleaning ..he said why..i explained then he cut me off...every time after that as soon as connection was made there was silence then cut off again 4 times...WHY. ..absolutely pathetic”

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Posted 2 years ago

“On the 15/03/2019 my car went in for tyres Conti. 255/40R18 SSR but unknown to me the wrong size and type of tyre was fitted (not run flat tyres)The tyre size should be 255/40R18 SSR (SSR = Run flat tyres) the tyres on my car are 225/40/R18 and are standard tyres. I paid £395.98 for Run-flat tyres and they overcharged me for fitting the wrong size tyre approx £300.00. Now the want approx £230.00 to replace my tyres after there error. Also the vehicle has passed 3 MOT's with the wrong tyres on. Now having to take legal action. After 5 years loyal service I wouldn't be seen dead anywhere near Halfords Again”

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Posted 2 years ago

“I took my car in for a ‘summer ready air con bundle’ as the air con was not working at all, my regular garage was fully booked for weeks ahead and I was leaving for a trip to Europe in a few days. The check included air con diagnostic and 5 point car health check (including: health of battery, checking headlights and brake lights, condition of wiper blades and condition of windscreen). After the check I was advised that the air con system was leaking and I needed a new condenser costing £501.77. I contacted a mobile car air con company the next day and they came out and they fixed the air con by topping up the refrigerant for £70!! After my Halfords check, I checked the tyre pressures again myself and they were all too low. I also noticed one of my wiper blades was damaged which Halfords hadn’t mentioned and then when I was driving down to Italy a couple of days later I realised one of my headlights wasn’t working, which Halfords hadn’t picked up!! Not sure what they actually checked at all apart from trying to sell me a new air con condenser I didn’t need!!”

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Posted 2 years ago

“Halfords - You've made a Kwik Fit customer out of me!! What a poor, no, shocking customer experience!! I joined your motoring club and booked an MOT on the 20th of June. The MOT was booked for the 5th July at 14:20, @ Halfords Autocentre, Long Barn Lane, Reading RG2 7SZ. I had email and text confirmation of the booking clearly stating the booking date and time. I then got an email yesterday at 17:16 on the 4th July saying my booking for the 4th July had been cancelled, implying I had missed my appointment. News to me as my appointment was on the 5th July. I called the Autocentre this morning as I thought it was an error, and I would still be able to get the MOT done as scheduled. Unfortunately not. It turns out their MOT tester is off, so now a Halfords problem becomes my problem!! I had taken a half day holiday from work to get this done. Fortunately I have been saved by Kwik Fit who had a slot in their Camberley centre for today. I have had to pay more for the MOT than Halfords just under £45 but I guess it is the old saying if it seems to good to be true then it probably is. Now I just need Halfords to refund the fee paid for the service they failed to provide.”

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Posted 2 years ago

“Halfords damaged my car. Accidents happen of course, a lot happens in these workshops but in spite of a fair bit of evidence they refuse to admit it. Just a reminder before you leave your vehicle with anyone, not just Halfords, photograph it first from all angles. It only takes a minute.”

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Posted 2 years ago

“My first experience with Halfords fox lane, Wolverhampton. MOT was booked. Very pleased with the service was given by Adam. Job was completed on time and excellent customer service given Mr Hanna”

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Posted 2 years ago

Halfords Autocentres is rated 1.9 based on 836 reviews