A few weeks ago I left a review for Halfords Ruislip after an MOT test. The service was very good BUT, Last Saturday I took my car back for a n appointment to have two new tyres fitted. The appointment was for 10.30 and I was instructed to bring it earlier than the appointment time. I delivered my car at 10.15 and was told that it could be up to an hour and a half as there were 4 in front of me. I wandered around the supermarkets for a while and returned at 11.45 only to be told that they had just got it up on the ramps. I then had to wait until 12.15 for my car. Why did I have to book it in when they clearly are so overwhelmed with work. I could have gone to Costco and had them fitted immediately. Absolutely appalled. Also, the day after my MOT they asked me to do a review and as it was a good service I recommended them. However as the tyres fitting service was so poor they have failed to send me a review request???