I booked my car in for front wheel alignment. The booking was online so I paid in advance. The booking was subsequently cancelled - I received an email less than 1hr before the car was booked in, but as it was first thing on a Saturday morning I didn't check my emails before setting out . The staff at the Autocentre were polite and suggested alternative garages but I was told it would take up 5 days before my money was returned. The email that was sent gave no reason for the cancellation and offered no apology. If Halfords are going to cancel bookings at short notice, at least have the courtesy to telephone customers affected and make sure the message is received.