Job number 1632711 I have joined the long growing list and have given Halfords one star. Why? Because you can’t give them zero stars. (Trustpilot maybe you can consider zero star) I bought tyres from Halfords and book the on-drive service for mid December 2022. The fitter arrived ok, fitted the tyres to the two rear wheels, handed back the locking nut key and off he went. Everything seemed fine until my MOT which was in early January 2023. The car failed because a wheel nut was missing. Since the MOT was up I had to go to BMW to buy a new set. Because it was the locking nut the fitter had lost I had to buy a new set. MOT passed, I thought it would be a simple job to ring Halfords and explain, get reimbursed for the money I had to pay out. No, not to be. I give them one star, not for the tyres, which you can buy at any tyre fitting establishment, but for the unprofessional after sales service. I rang customer service and someone said someone will contact me. I waited a week and no one did. So I rang again, this time the lady sent me an email asking me to send a copy of the invoice I paid out , so I sent a copy off. Again I waited a few weeks and no reply. I rang again and this time was given an email address and telephone number of someone who can help. I emailed and yes you can guess, no reply, I called the number and it cut you off about two seconds after the line opened. I rang costumer service again today, first attempt was to put me through to the “Hub”. This called ended by being cut off. Not deterred I tried again, this time kept on hold for 20 minutes and then cut off. This may be a strategy of Halfords, ignore them and they will go away. I must admit it works, so well done Halfords you may not be concerned about the safety of the vehicles after you fit tyres to them, and you may be unprofessional about your approach to customer service, but you know how to stop complaints from coming through. Don’t bother sending your copy and paste reply to this review. My advice to the reader is to go to the smaller independent tyre fitting companies, you will get better service. I have two more tyres for my car and two for my work van, I won’t be dealing with Halfords. I’ll keep the small back street professional unit I’ve used for years.