On 13th October, I bought and paid for fitting, a DAB radio at your Merthyr Tydfil branch. On 13th of November, my first fitting booking was cancelled, and, after several visits to your store, was rearranged for 16th November. After approximately four hours, I was informed that the work could not be completed due to no fascia. I was left an envelope with a £20 Halfords voucher. The following day, the heating/aircon/ cooling control panel fell off. On returning to the store, I was told I had to book in with a fitter. Earliest….4th December. On 4th December, after several minutes, I was informed that it was irreparable. I was now told to wait for the manager. Ricky the manager eventually appeared, and said he was “raising a case” After about half an hour, another assistant appeared with a pencilled case number. Numerous hours and phone calls to your centre, only to find that reference number I’d been given was wrong. Back to shop. With correct number, which is 18415643,and with a lot of resolution I became involved in your “pass him about” system. Eventually on 16th of December, I was told that they had admitted responsibility, and my car would be fixed. From then on, my car has been dealt with slowly, but professionally, and was returned to me yesterday, 1st March. My point is that at no time did anybody say sorry. The £20 voucher I returned and handed to the manager as derisory. Nobody said sorry! In future, apart from not using you myself, I will tell others not too. I will be interested, if, by using your information on my reference number, will you ever get back to me……..