I made a visit to the Cheltenham store (the shop, not the mot service centre) for a head lamp and indicator bulb fitting. Chose to have bulbs fitted because it was a really tricky job for me. I was greeted by Callum who first was on the till. He then proactively grabbed the kit to fit my bulbs (I noticed he'd jumped in after the fitter who was allocated was on the negative side). Callum was cheerful, very knowledgeable and his customer service most definately put the customer first. He gave my car a thorough winter check and he advised me on the service available to change my weak battery. Most definately going back for a battery. I called the store the evening before to check if fittings were still available during covid. The person answering the phone positively said 'yes'. Really great when a positive colleague jumps in when a not so positive seems to be having a tough day (as we all do from time to time) but as a customer I was amazed by Callums maturity.