Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.51

2.5 Rating 1,390 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,390 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 14th November 2025

Anonymous

Anonymous // 01/01/2019

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“Their patience and reliability amazed me; they turned my worries into a positive outcome”

Helpful Report

Posted 1 day ago

“Title: Poor service – battery guarantee not honoured Review: I’m very disappointed with the service at Halfords. I bought a car battery from them which came with a 5-year guarantee. My car battery has gone flat, but when I went back to the store, they refused to replace it or honour the guarantee. The staff were unhelpful and I was left without support, even though I followed all the instructions and the battery is still within the warranty period. I expected better customer service and accountability from such a large company. I would not recommend buying a car battery from Halfords as their “guarantee” doesn’t seem to mean much once they have your money.”

Helpful Report

Posted 2 days ago

“Halfords are advertising with a Price Match for products and services. I booked an MOT with Halfords at £54.85 and found that I could get one from F1 Garages for £35. I fully complied with the terms of Halfords price match but was refused as I was told that MOT’s were excluded. Halfords Customer Services admitted that this was not apparent in their T & Cs and offered me a £20 gift voucher which I accepted. No voucher was ever received - even after 3 promises – 2 from Agent C and 1 from Agent L - at Customer Services that it had been emailed. I asked them to attach the voucher to the email or put it in the post but they stopped responding to me. Don’t trust Halfords price Match Promise – they will try to wriggle out and, even if your claim is valid, they will make it as difficult as possible and time consuming so that eventually you give up.”

Helpful Report

Posted 4 days ago

“I have been using Halfords for over 10 years for servicing and MOT, different garages. I had on occasion some issues which were dealt with directly with management, however I must now expose an absolutely horrible experience I went through with Halfords Autocentre Hounslow in September 2025. AVOID this garage at any costs, specially if you are a woman. They will carry our unauthorised works on your vehicle you did not approve or ask for! In my case, my car passed MOT on first attempt (they did not tell me, but I checked GOV UK website), then imposed me a 500+ pound bill on unessential works, such as bolts for my tyres and tyre sealant material! And the staff tried to convince me this was essential work, which I totally refute and of course this is a reflection on discriminatory practises! They totally dismissed my complaint and the case is with the ombudsman now! Please avoid this garage at any costs! You have been warned!”

Helpful Report

Posted 1 week ago

“Staff at Halfords New Malden, Halfords Twickenham, as well as their customer service channels, are an utter embarrassment. They have lied and stated I have illegally modified my e-bike, which was an unrecognised brand. My bike can only be purchased from Halfords, and it is not illegally modified. They are unable or unwilling to assist me. As soon as you come back with a problem, they will micro-analyse every detail and explain how you are in the wrong before even attempting to assist or ask follow-up questions. It is actually because, in April, they let go of an engineer who repaired the bikes, and since then it went down the pan, with various people calling me to let me know how they could help. They call Halfords New Malden, then call me back telling me to get “independent advice”. I have spent four months going back and forth and realised they will sell you the bike and twist everything you say to ensure you look like a Karen. It is well thought out and intentional. It cannot be possible that every single interaction leaves me feeling worse off. It is literally a culture of zero confidence and zero discretion. It is quite clear they got their two grand from me and, as far as they, Ravi, the store manager Adam, and Quadri, as well as other NPCs, are concerned, they will simply ignore you and play dumb. I am here writing now because they have completely failed and left me finding another bike shop willing to accept the work. As it turns out, the more I discuss this, the more I see this is actually commonplace, and it is a surprise they keep getting away with it.”

Helpful Report

Posted 1 week ago

“Took my car for service and mot on 1/11/25 at Burnley. Unfortunately the mechanic who was supposed to do the mot had been knocked off his bike so wasn’t in work, the mot was looking like it couldn’t be done, a big thank you to Paul who stepped up and said if I left my car all day he would get the mot and service done for me. I was happy with the way I was dealt with and the service provided.”

Helpful Report

Posted 1 week ago

“I booked a Saturday morning slot from 8-10 am to have two tyres replaced. Unfortunately, they never turned up. I called in to ask when the fitter would be arriving, and was told 11 am as the fitter was delayed. However, at 11 am, I received a text saying my appointment was cancelled due to supply issues. If they had supply issues, then it means they never had the tyres in the first place, or they were simply lying. I called in again and cancelled the appointment. Hands down, Halfords is the worst company I have ever dealt with. I strongly advise against using them for anything.”

Helpful Report

Posted 1 week ago

“HAL Magnetic Vent Holder I bought three months ago and already its broken and only used by me very disappointed. I will use another company in future in future”

Helpful Report

Posted 1 week ago

“I used to buy a lot of products from Halford, but now I feel like Halford is totally a scam. I went to Reading Halfords on 28th Oct 2025 to buy two dipped light bulbs for my car. I fitted one light bulb, but the other one was a faulty bulb. I did not check the light bulb when I was purchasing at the till. I went to Halford to replace one, but the light bulb only printed H7, and there was no Halford company printed on the light bulb. Halford refuses to replace it. I told them it was like that when I bought this product, but they refuse to accept. So I feel like Halford's product is totally a scam. I will never go to Halfords anymore, even if I need to buy urgently.”

Helpful Report

Posted 2 weeks ago

“WORST COMPANY AROUND! Booked a coolant change last year at Penarth road Cardiff, told they dont have the specialist equipment, and try elsewhere? Took it to another national tyresin Cardiff and they told me the garage lied, there is no specialist equiment. Last week i pre book an M.O.T, I get a call a week later saying their ramp is broken, they will rebook me with another local Cardiff branch... Tonight i get another call saying oops- sorry we have to cancel your M.O.T as their "roller" on their ramp is broken.... " ARE YOU HAVING A LAUGH! DO US A FAVOUR "HALFORDS" - STICK TO TENTS AND BIKES! Your a joke!”

Helpful Report

Posted 2 weeks ago

“I took my car for diagnosis on 09/05/2025. They gave me the diagnosis and I told him to do the service, but I advised him that I had already changed the same parts less than 2 weeks ago with my mechanic and since it hadn't been resolved, I went there. He assured me that he would solve the problem. So I gave my car there on 09/23/2025 to repair the service. I only got my car back on Friday afternoon and the problem wasn't resolved. The mechanic told me to come back on Monday and he would try to resolve it. I took the car there today and when I went to pick it up, the person at reception said that it had already been done since Tuesday and that if I didn't pay, they wouldn't give me the key back. I needed to go to work, so I paid, but that's no way to treat a customer, let alone charge for a problem that wasn't resolved. I had also asked for the cables that were changed because I had bought them two weeks ago at Kia, so I was going to ask for a refund there because the cables were original and new. They didn't refund me either, I would like my money back or the problem solved because this shouldn't happen, they treated me like trash, I was disappointed with the service and the service that wasn't done”

Helpful Report

Posted 1 month ago

“Very happy with the service I had and the end result in my car repair was magnificent and sufficient will recommend and will be going back to Halfords”

Helpful Report

Posted 1 month ago

“Trade customer - booked and paid windscreen chip repair, travelled to store, left car, half an hour later I get a call to confirm they don't have any resin to repair it. Asked manager to call me, no response. Several weeks ago I ordered products online, picked up and got home only to realise they had provided incorrect products. Sadly, just a lack of competence from staff. Had they told me they had no resin left, they could have rejected my booking and I could have visited another store to have the repair carried out, to avoid having to drive across the country with a chipped windscreen now at risk of cracking.”

Helpful Report

Posted 1 month ago

“If there was 0 star, I will select that. Halfords made mistakes on my car service history over a 3 year period, with the highest mileage in the first year, then it went down the following year, and up slightly in the third year. I have been chasing them to get this rectified for 2 weeks, but nobody seems to know what they are doing in their customer service. I can't sell my car as a result abd this is very frustrating”

Helpful Report

Posted 1 month ago

“Iestyn the bike technician in the Merthyr Store was really helpful and friendly. What a credit to the store. There was a problem with the brakes on my son’s bike and they had locked. He sorted it straight away as he was not busy at the time I asked. “ I can sort that out now for you!” Really great service with a smile.”

Helpful Report

Posted 2 months ago

“Stay away from this broker – it's a complete scam.”

Helpful Report

Posted 2 months ago

“1. I held Premium Membership with Halfords and had held it for almost one year and it was due to expire on 18 September 2025. Contained in a renewal email sent by Halfords was a link which said “Annual members: Log in here to unlock next years benefits early”. This link took me to the log in page of Halfords and I logged in on 28 August 2025 so that I could “unlock next years benefits early” as noted in Halford’s email. I renewed my membership on the assumption that my membership will be renewed when the current membership expired on 18 September 2025 and that the new membership will run from 19 September 2025 for an year. However when I renewed the membership, it gave me an years renewal from 28 August 2025. This meant that I despite paying initially for my membership till 18 September 2025, because I “renewed” my membership on 28 August 2025, Halfords said that my new year started from that day and not from 19 September 2025. This means that Halfords charged me twice for the same period from 28 August 2025 to 18 September 2025. 2. The second issue was that when I logged into my Halfords account, despite having paid yet another years worth of Premium Membership fee, all my Rewards showed as being “Expired” and I was unable to book my MOT online nor any other rewards that were due to me. 3. The third issue was that I called Halford's customer services representatives on 9th September 2025 at 13:38 hours on your Customer Services number (0330 135 9779). My intention was to discuss the above two points and find a resolution. The customer services representation was a lady and she had what I think was a South African accent. I only mentioned the accent so that you can identify the representative I spoke to so that she could receive training on how to handle customers without being rude. I strongly suggest that Halfords review and listen to the phone conversation I had with her as she was EXTREMELY rude. I started off by telling her the issue detailed in point 1 above and that as a result of inconsistencies in how Halfords renews its Premium Memberships, I had effectively paid Halfords twice for the period 28 August 2025 to 18 September 2025. When I mentioned this to her, her response was effectively “tough” and that there is nothing she could do about it. When I mentioned point number 2 to her, she said she could book my MOT for me. This is not what I wanted her to do. I wanted to be able to log into my account online and have all my membership rewards refreshed for another year. Instead when I logged in, all my membership rewards were noted as being “expired” despite me paying membership for an additional year. Once again, she was rude, barely letting me talk. Finally, I was so shocked and frustrated with her rudeness, that I felt I had no option but to cancel my Premier Membership subscription. She said that I was outside of my 14 day cooling off period which was a complete lie. I reminded her that I was well within my 14 day cooling off period and that I wish to cancel my subscription. She then (reluctantly) agreed to cancel and she promised to send me a cancellation confirmation. I have still not received this from her!! I had to therefore cancel my membership online. Overall, I was shocked at the way she spoke, not wiling to listen to me and refusing to give her name despite me asking for it and challenging me for even daring to ask for her name. As she was being extremely rude, I started recording my phone call with her and as soon as I told her that I am recording the call as evidence of how rude she is, she went silent on me. She kept me on the call for a total 37 mins and 15 seconds (as per my call log) and despite me repeatedly saying “hello”, she stopped talking. I had told her that I needed her name to make a formal complaint about her and that is the point in time she stopped talking. I have never spoken to such a rude customer services representative in my life! As a result of this, I don’t think I will ever return to Halfords as a member or a customer and I will not recommend Halfords to anyone. I hope Halfords takes note of the manner in which she deals with customers and give her some further training on effective customer service hoping that it results in an attitude change in her.”

Helpful Report

Posted 2 months ago

“Had vehicle MOT and service done by Halfords, Farlington on 2/9/25. Rob at Halfords always gives great service and advice. Very happy with all done by Rob and the Halfords team, thank you.”

Helpful Report

Posted 2 months ago

“Disgraceful Antisemitism at Ballymena Store I am leaving this one-star review to report a deeply disturbing and antisemitic incident I experienced at the Halfords in Ballymena. On the 17th of August, at approximately 3 pm, I was in the store waiting for a purchase to be installed. As an observant Jewish person, wearing my kippah, I was utterly horrified to hear an employee, who was working on a silver Hyundai SUV just outside, singing "Throw the Jew down the well". This was not a misunderstanding; it was a brazen and unacceptable antisemitic attack in broad daylight at a place of business. When I confronted the employee and his colleague to ask if it was all Jews they were planning on throwing down the well, they simply muttered a response and offered no apology whatsoever. I am outraged that this is the kind of behaviour that staff feel comfortable displaying while on the job. I am considering reporting the incident to the Police and all relevant statutory bodies. Management needs to provide answers as to how this disgraceful antisemitic act could possibly be seen as acceptable within their store. I await a response and to learn what subsequent actions will be taken. Other customers deserve to know what kind of culture is being tolerated here.”

Helpful Report

Posted 2 months ago

“Used to use this company, they were great, now owned by Halfords what a horrendous service. I booked a next day appt to have a tyre fitted, paid £6 booking fee, they took my payment, but didn't provide me any confirmation. I called the help line (open till 10pm), but it was closed (that part of the phone line apparently closes early). Tried the "live chat" but it was down, called next day, I was told that my booking had failed and it would be 7 working days before I get my money back. I asked to rebook the same appt over the phone, but now its a £25 booking fee. Customer services unable to help, eventually a manager said (via customer services helper as they wouldn't come on the phone themselves) that if I pay the extra £25 they "might" be able to reduce it once they have checked that "I'm not lying". I asked to make a complaint, unable to provide me with complaints process "can't you just look it up yourself?". So I'm £140+ down, no tyre and I've spent over an hour on the phone. Avoid like the plague!”

Helpful Report

Posted 2 months ago

Halfords is rated 2.5 based on 1,390 reviews