Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.50

2.5 Rating 1,410 Reviews

36 %

of reviewers recommend Halfords

2.5

Based on 1,410 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 9th September 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a dashcam installed. Some time later car broke down. On investigation dashcam wiring incorrectly installed outside rear conduit leading to water ingress into car corroding and fusing numerous modules. Full new wiring loom now required. Total bill estimated at £20,000. Halfords claims doing utmost to get out of paying. Shocking.”

Helpful Report

Posted 1 day ago

“Very poor service provided. The team member who dealt with had no interest in the problem had with my car battery. When challenged the response was abusive and aggressive. No way to run a business in my view . Clearly a major problem exists with customer service training.”

Helpful Report

Posted 1 week ago

“Absolutely terrible. Ordered items online for in store pick up. Turned out the items were out of stock in store, given the run around on getting a refund. The chap in store was friendly and doing his best, but the system let things down. Contacted customer services, promised a response, no reply. Twice. Save yourself time, money, and reduce your stress levels by shopping anywhere else.”

Helpful Report

Posted 1 week ago

“What an absolutely useless company, their online system allowed me to book a TPMS tyre valve service. It then emailed me to say there was an issue, so we spent 20 minutes on the phone rebooking at the same garage but no mention of what was to follow. I went to the garage the next day and they said we don't do TPMS valve servicing here!!!!. Justifiably I raised a complaint and didn't even get any offer of compensation for my wasted fuel and time just a fob off email. Never again will i purchase from this company, joke brand.”

Helpful Report

Posted 3 weeks ago

“My wife went to the store in Bridgend retail park this afternoon to have her wiper blades changed, we knew it was £9 for the pair to be changed. The young girl on the counter told her that they would only change them if she purchased the expensive Bosh blades, my wife said that there were cheaper ones on the shelf surley they would be ok, the reply they 'probably not' not what I call Customer Service, really disappointed.”

Helpful Report

Posted 3 weeks ago

“A SIMPLE BATTERY CHANGE TURNED INTO A 25-DAY NIGHTMARE OF INCOMPETENCE I am sharing this to warn others: Halfords Autocentres failed at the simplest possible task—fitting a new battery to my Audi. Due to their technician’s inability to correctly handle a basic battery change on a modern vehicle, they managed to cause a fault that left our car undrivable. As a result of their technical failure, our vehicle had to be taken to an official Audi dealership for repair. What should have been a 30-minute job turned into a 25-day nightmare. For nearly a month, my family was left stranded without a car. Instead of Halfords managing the situation, we were the ones forced to spend hours on the phone with Audi every single day, desperately chasing updates. For 25 days, my wife was effectively trapped at home, and our children came home from school every day asking if the car was back, only to be let down for over three weeks straight. If you have a vehicle with complex electronics, stay away from Halfords. Their lack of technical expertise and their failure to take responsibility for the disruption they cause is unacceptable. Don’t risk your car or your family’s peace of mind with people who cannot even fit a battery correctly. P.S. I have the technical reports from Audi confirming the error and the full timeline of the 25-day deprivation available as evidence.”

Helpful Report

Posted 3 weeks ago

“This company fails to support their customers for even the most basic of requests after purchase, please save yourself the aggravation and do NOT use Halfords group of companies.”

Helpful Report

Posted 1 month ago

“I had my MOT done at Halfords the Butt's Worcester and the service was amazing. Keith and James gave first class service from the start to the end. Very friendly, kind and understanding. They explained absolutely everything and I will definitely recommend them to everyone. Incredible customer service! Thank you both so much. Chelle.”

Helpful Report

Posted 1 month ago

“I popped in Halfords at Aylesford today and would like to say a big thankyou to Ben, who gave me the information I required to find the right size fuse for my car. He had a friendly manner and listened to what I has to say. Many thanks for his great customer service. It was most appreciated.”

Helpful Report

Posted 1 month ago

“I was supposed to have rear shockers fixed today, took car diwn left it all morning to find out the part wasnt gjnna be delivered till half 4 resulting in the work not being done, the car was booked in so should have been done but wasnt”

Helpful Report

Posted 1 month ago

“Went to purchase car battery Halfords Ayr but they told me they had to fit it because if they don't it would burn out within 6 months or less but that would cost me £50 extra I refuse went to local garage purchase and fitted same price as (Halfords battery what a scam do they do it with all their customers big money spinner.”

Helpful Report

Posted 1 month ago

“I booked online for a battery fitting at home for the next day, payment was taken via gift voucher. Cancelled appointments and waited in the next day. About 11am I tried to contact someone as I hadn't received a confirmation. Live chat, no agents available due to cold weather, the same in the phone lines. My partner called the complaints line and managed to arrange someone to call me. She said there had been an error on there end and no one would be coming out. No apology or solution offered. I explained that I have a disabled daughter who I needed to be able to get to appointments the next day. She said I could rebook if I paid again but that they wouldn't be able to come for at least 3 days. She checked the gift voucher and could see payment had been made but expected me to pay again, she said I would receive a call the next day. I didn't receive a call. They called my partner even though they have my number and email then wouldn't talk to him because he's not me. I called back, someone said he would tell the fiance team to approve the refund and they would call me. No one has called or emailed, no one has apologised. There are no available email addresses to send a formal written complaint! They all bounce back. Terrible service - avoid!”

Helpful Report

Posted 1 month ago

“Website rubbish. Will not accept my car registration.”

Helpful Report

Posted 1 month ago

“Last Monday after work, I visited the Halfords store in Bedford to buy two very basic items: a plastic knife priced at £2.49 a window scraper priced at £1.99 The total should have been £4.58. At the till, the cashier named Simon did not scan the items and instead manually entered numbers into the system. Unfortunately, I did not notice the mistake immediately. After leaving the store, I realised I had been charged significantly more than the correct amount. I returned straight away and explained the issue calmly. Simon appeared confused and acted as if he did not understand the problem at all. Instead of refunding the overcharged amount, he asked me to pay again for the same items. The original transaction should have been processed as a refund, but it was incorrectly marked as an exchange. As a result of this error, I ended up paying £11 instead of £4.58 for items worth less than five pounds. This Monday, I returned to the store again to resolve the situation. I clearly explained everything and showed the receipts. I was ignored, and no attempt was made to correct the mistake or take responsibility. This experience demonstrates a serious lack of training, professionalism, and customer care. I strongly advise avoiding this store, as the staff appear unprepared to handle even basic transactions or resolve their own errors. Unless this issue is reviewed properly and addressed by management, I will have no choice but to escalate the matter formally, as overcharging customers and refusing to correct it is completely unacceptable for a company of this size.”

Helpful Report

Posted 1 month ago

“Booked mobile unit to replace tyre, driver phoned around half hour before arriving and replace tyre in minutes. Very impressive service. Big thumbs up. 👍”

Helpful Report

Posted 2 months ago

“Awful service at the shop however the Automotive W/Shop did they're best to remedy the situation.The manager at the Halford shop needs some training, his response when I complained was deplorable, ****hole. I work for myself , the running about over 3 attempts has cost me £500, the mgr at the Halfords shop did not apologise for the shoddy service, in fact, he got quite arrogant, great support and example to his workers, terrible. Automotive shop saved the day, thanks”

Helpful Report

Posted 2 months ago

“Took my bike in for the back brake to be sorted,they put a new cable on,but instead of doing the job properly,they decided to go the easy route and run the cable on the outside of the frame instead of inside the frame.Looks a mess now with all the tie wraps on the frame!and charged me £22 for the mess.I wouldn't bother using them again.Try an independent shop you will get a better service.”

Helpful Report

Posted 2 months ago

“I took my grandson to the Aylesbury store to purchase him a new cycling helmet, this was expected to be an enjoyable experience for him but was far from it. My grandson picked one out immediately but it was an adult one and wasnt sure of the sizing. The assistant was totally uninterested, when I asked him to help me fit it, he told me to just try it myself and adjust it from the back. Well I couldnt see anywhere it could be adjusted from the back so I took it back to the assistant and he told me, well we cut the adjusters off as the helmets get stolen if we dont!!!!! Eventually sorted the size but none in stock, in fact there were very few in stock, the assistant said this was because that did the ordering had left so none got ordered any more. He checked at the warehouse and said there was one left and he could order it to the store and it would be there thursday, took my email and phone number to let me know. Heard nothing. Friday I called customer service, she took the order number and said its being processed. Sunday still nothing so I thought maybe it had got lost so did a product search to see if available anywhere else and low and behold, there was one in stock in Aylesbury!! I rang customer service again and this time had a more helpful assistant who rang the aylesbury store and, can you guess it, my helmet was sitting there waiting for me to collect (albeit on the shop floor for anyone else to purchase should they have wanted it). Absolutely disgusting service all round and it will definitely be Decathlon for me next time even if I have to travel further.”

Helpful Report

Posted 3 months ago

“I visited Halfords in Ashton-Under-Lyne as I was having issues with my car starting. The guys there (Lee, Kallum and James) were incredibly helpful and knowledgeable. They got me back on the road nice and quickly! Halfords never lets me down.”

Helpful Report

Posted 3 months ago

“Great first class service at Halfords Autocentre, Vicarage Lane Blackpool. Very helpful and great advice and service. Very good value for 4 Good year tyres. Thanks guys.”

Helpful Report

Posted 3 months ago

Halfords is rated 2.5 based on 1,410 reviews