Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.50

2.5 Rating 1,401 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,401 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 9th September 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was supposed to have rear shockers fixed today, took car diwn left it all morning to find out the part wasnt gjnna be delivered till half 4 resulting in the work not being done, the car was booked in so should have been done but wasnt”

Helpful Report

Posted 1 day ago

“Went to purchase car battery Halfords Ayr but they told me they had to fit it because if they don't it would burn out within 6 months or less but that would cost me £50 extra I refuse went to local garage purchase and fitted same price as (Halfords battery what a scam do they do it with all their customers big money spinner.”

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Posted 5 days ago

“I booked online for a battery fitting at home for the next day, payment was taken via gift voucher. Cancelled appointments and waited in the next day. About 11am I tried to contact someone as I hadn't received a confirmation. Live chat, no agents available due to cold weather, the same in the phone lines. My partner called the complaints line and managed to arrange someone to call me. She said there had been an error on there end and no one would be coming out. No apology or solution offered. I explained that I have a disabled daughter who I needed to be able to get to appointments the next day. She said I could rebook if I paid again but that they wouldn't be able to come for at least 3 days. She checked the gift voucher and could see payment had been made but expected me to pay again, she said I would receive a call the next day. I didn't receive a call. They called my partner even though they have my number and email then wouldn't talk to him because he's not me. I called back, someone said he would tell the fiance team to approve the refund and they would call me. No one has called or emailed, no one has apologised. There are no available email addresses to send a formal written complaint! They all bounce back. Terrible service - avoid!”

Helpful Report

Posted 6 days ago

“Website rubbish. Will not accept my car registration.”

Helpful Report

Posted 1 week ago

“Last Monday after work, I visited the Halfords store in Bedford to buy two very basic items: a plastic knife priced at £2.49 a window scraper priced at £1.99 The total should have been £4.58. At the till, the cashier named Simon did not scan the items and instead manually entered numbers into the system. Unfortunately, I did not notice the mistake immediately. After leaving the store, I realised I had been charged significantly more than the correct amount. I returned straight away and explained the issue calmly. Simon appeared confused and acted as if he did not understand the problem at all. Instead of refunding the overcharged amount, he asked me to pay again for the same items. The original transaction should have been processed as a refund, but it was incorrectly marked as an exchange. As a result of this error, I ended up paying £11 instead of £4.58 for items worth less than five pounds. This Monday, I returned to the store again to resolve the situation. I clearly explained everything and showed the receipts. I was ignored, and no attempt was made to correct the mistake or take responsibility. This experience demonstrates a serious lack of training, professionalism, and customer care. I strongly advise avoiding this store, as the staff appear unprepared to handle even basic transactions or resolve their own errors. Unless this issue is reviewed properly and addressed by management, I will have no choice but to escalate the matter formally, as overcharging customers and refusing to correct it is completely unacceptable for a company of this size.”

Helpful Report

Posted 1 week ago

“Booked mobile unit to replace tyre, driver phoned around half hour before arriving and replace tyre in minutes. Very impressive service. Big thumbs up. 👍”

Helpful Report

Posted 4 weeks ago

“Awful service at the shop however the Automotive W/Shop did they're best to remedy the situation.The manager at the Halford shop needs some training, his response when I complained was deplorable, ****hole. I work for myself , the running about over 3 attempts has cost me £500, the mgr at the Halfords shop did not apologise for the shoddy service, in fact, he got quite arrogant, great support and example to his workers, terrible. Automotive shop saved the day, thanks”

Helpful Report

Posted 1 month ago

“Took my bike in for the back brake to be sorted,they put a new cable on,but instead of doing the job properly,they decided to go the easy route and run the cable on the outside of the frame instead of inside the frame.Looks a mess now with all the tie wraps on the frame!and charged me £22 for the mess.I wouldn't bother using them again.Try an independent shop you will get a better service.”

Helpful Report

Posted 1 month ago

“I took my grandson to the Aylesbury store to purchase him a new cycling helmet, this was expected to be an enjoyable experience for him but was far from it. My grandson picked one out immediately but it was an adult one and wasnt sure of the sizing. The assistant was totally uninterested, when I asked him to help me fit it, he told me to just try it myself and adjust it from the back. Well I couldnt see anywhere it could be adjusted from the back so I took it back to the assistant and he told me, well we cut the adjusters off as the helmets get stolen if we dont!!!!! Eventually sorted the size but none in stock, in fact there were very few in stock, the assistant said this was because that did the ordering had left so none got ordered any more. He checked at the warehouse and said there was one left and he could order it to the store and it would be there thursday, took my email and phone number to let me know. Heard nothing. Friday I called customer service, she took the order number and said its being processed. Sunday still nothing so I thought maybe it had got lost so did a product search to see if available anywhere else and low and behold, there was one in stock in Aylesbury!! I rang customer service again and this time had a more helpful assistant who rang the aylesbury store and, can you guess it, my helmet was sitting there waiting for me to collect (albeit on the shop floor for anyone else to purchase should they have wanted it). Absolutely disgusting service all round and it will definitely be Decathlon for me next time even if I have to travel further.”

Helpful Report

Posted 1 month ago

“I visited Halfords in Ashton-Under-Lyne as I was having issues with my car starting. The guys there (Lee, Kallum and James) were incredibly helpful and knowledgeable. They got me back on the road nice and quickly! Halfords never lets me down.”

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Posted 1 month ago

“Great first class service at Halfords Autocentre, Vicarage Lane Blackpool. Very helpful and great advice and service. Very good value for 4 Good year tyres. Thanks guys.”

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Posted 1 month ago

“Their patience and reliability amazed me; they turned my worries into a positive outcome”

Halfords 1 star review on 14th November 2025

Helpful Report

Posted 2 months ago

“Title: Poor service – battery guarantee not honoured Review: I’m very disappointed with the service at Halfords. I bought a car battery from them which came with a 5-year guarantee. My car battery has gone flat, but when I went back to the store, they refused to replace it or honour the guarantee. The staff were unhelpful and I was left without support, even though I followed all the instructions and the battery is still within the warranty period. I expected better customer service and accountability from such a large company. I would not recommend buying a car battery from Halfords as their “guarantee” doesn’t seem to mean much once they have your money.”

Helpful Report

Posted 2 months ago

“Halfords are advertising with a Price Match for products and services. I booked an MOT with Halfords at £54.85 and found that I could get one from F1 Garages for £35. I fully complied with the terms of Halfords price match but was refused as I was told that MOT’s were excluded. Halfords Customer Services admitted that this was not apparent in their T & Cs and offered me a £20 gift voucher which I accepted. No voucher was ever received - even after 3 promises – 2 from Agent C and 1 from Agent L - at Customer Services that it had been emailed. I asked them to attach the voucher to the email or put it in the post but they stopped responding to me. Don’t trust Halfords price Match Promise – they will try to wriggle out and, even if your claim is valid, they will make it as difficult as possible and time consuming so that eventually you give up.”

Helpful Report

Posted 2 months ago

“I have been using Halfords for over 10 years for servicing and MOT, different garages. I had on occasion some issues which were dealt with directly with management, however I must now expose an absolutely horrible experience I went through with Halfords Autocentre Hounslow in September 2025. AVOID this garage at any costs, specially if you are a woman. They will carry our unauthorised works on your vehicle you did not approve or ask for! In my case, my car passed MOT on first attempt (they did not tell me, but I checked GOV UK website), then imposed me a 500+ pound bill on unessential works, such as bolts for my tyres and tyre sealant material! And the staff tried to convince me this was essential work, which I totally refute and of course this is a reflection on discriminatory practises! They totally dismissed my complaint and the case is with the ombudsman now! Please avoid this garage at any costs! You have been warned!”

Helpful Report

Posted 2 months ago

“Staff at Halfords New Malden, Halfords Twickenham, as well as their customer service channels, are an utter embarrassment. They have lied and stated I have illegally modified my e-bike, which was an unrecognised brand. My bike can only be purchased from Halfords, and it is not illegally modified. They are unable or unwilling to assist me. As soon as you come back with a problem, they will micro-analyse every detail and explain how you are in the wrong before even attempting to assist or ask follow-up questions. It is actually because, in April, they let go of an engineer who repaired the bikes, and since then it went down the pan, with various people calling me to let me know how they could help. They call Halfords New Malden, then call me back telling me to get “independent advice”. I have spent four months going back and forth and realised they will sell you the bike and twist everything you say to ensure you look like a Karen. It is well thought out and intentional. It cannot be possible that every single interaction leaves me feeling worse off. It is literally a culture of zero confidence and zero discretion. It is quite clear they got their two grand from me and, as far as they, Ravi, the store manager Adam, and Quadri, as well as other NPCs, are concerned, they will simply ignore you and play dumb. I am here writing now because they have completely failed and left me finding another bike shop willing to accept the work. As it turns out, the more I discuss this, the more I see this is actually commonplace, and it is a surprise they keep getting away with it.”

Helpful Report

Posted 2 months ago

“Took my car for service and mot on 1/11/25 at Burnley. Unfortunately the mechanic who was supposed to do the mot had been knocked off his bike so wasn’t in work, the mot was looking like it couldn’t be done, a big thank you to Paul who stepped up and said if I left my car all day he would get the mot and service done for me. I was happy with the way I was dealt with and the service provided.”

Helpful Report

Posted 2 months ago

“I booked a Saturday morning slot from 8-10 am to have two tyres replaced. Unfortunately, they never turned up. I called in to ask when the fitter would be arriving, and was told 11 am as the fitter was delayed. However, at 11 am, I received a text saying my appointment was cancelled due to supply issues. If they had supply issues, then it means they never had the tyres in the first place, or they were simply lying. I called in again and cancelled the appointment. Hands down, Halfords is the worst company I have ever dealt with. I strongly advise against using them for anything.”

Helpful Report

Posted 2 months ago

“HAL Magnetic Vent Holder I bought three months ago and already its broken and only used by me very disappointed. I will use another company in future in future”

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Posted 2 months ago

“I used to buy a lot of products from Halford, but now I feel like Halford is totally a scam. I went to Reading Halfords on 28th Oct 2025 to buy two dipped light bulbs for my car. I fitted one light bulb, but the other one was a faulty bulb. I did not check the light bulb when I was purchasing at the till. I went to Halford to replace one, but the light bulb only printed H7, and there was no Halford company printed on the light bulb. Halford refuses to replace it. I told them it was like that when I bought this product, but they refuse to accept. So I feel like Halford's product is totally a scam. I will never go to Halfords anymore, even if I need to buy urgently.”

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Posted 2 months ago

Halfords is rated 2.5 based on 1,401 reviews