Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.52

2.5 Rating 1,365 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,365 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Truely awful to deal with. Been in three times to Gloucester to get help choosing an e bike.i was on my lunch break on my third visit. (Previous visits no one was available) showed the guy which bike I wanted and pointed out I would need a helmet. He told me to get a measure for my head size which I did. I returned immediately and he was never to be seen again. I waited 35 minutes and spoke to two other people during that time to try and find out where he went to be told he might of finished for the day. I was going to spend about £1200. How can they afford this as a company”

Helpful Report

Posted 2 weeks ago

“Terrible experience – Faulty bike, poor service, and no accountability I bought an Apollo Phaze Blue 18, 20 mountain bike from Halfords Greenock in April 2025, and the experience has been consistently disappointing. Within a few days of purchase, I experienced serious issues: the chain wouldn’t shift to the smallest front gear and derailed repeatedly—often while riding uphill. This posed a safety risk and made the bike unreliable. I reported the fault immediately and returned to the store several times, but staff claimed they couldn't replicate the issue. Why? Because they only tested the bike suspended on a stand, not under real riding conditions where the problem actually occurs. I even demonstrated that the gears appear to function when the wheel is lifted—but fail under pressure on the road. Still, they dismissed my concerns. I use the bike lightly—just once or twice a week for short, 2-mile urban rides within Greenock—far below what you’d expect to challenge a mountain bike. Despite that, Halfords refused a refund and told me to pay for a new chain and labour. This, after I’d reported the issue well within the 28-day return period. To make matters worse, the mechanic who originally recommended the bike later told me the fault was due to it being a “cheap bike.” His manager echoed this. If that’s true, why did they recommend it? And why does Halfords’ website advertise the bike as having “premium components” and “durability at an excellent price”? You can’t have it both ways. Either I was misled at the point of sale, or the product was faulty from the outset. Either way, I’ve been left with a poor-quality bike, ongoing mechanical issues, and no support despite a warranty and CycleCare Premium cover. I also consulted local cycling enthusiasts—all agreed the issue should not exist on a bike that’s only weeks old. I’ve since found that others have had similarly bad experiences with the store’s maintenance service. After escalating my complaint to Halfords' head office, I received a final refusal, telling me they won’t act unless I provide an independent report at my own cost. This completely shifts the burden to the customer, which is unacceptable under the Consumer Rights Act 2015. I am now taking the matter to Trading Standards and RetailADR, and I advise anyone thinking of buying a bike from Halfords to be cautious. They do not stand by their products, and their service has been dismissive, contradictory, and unsupportive.”

Helpful Report

Posted 3 weeks ago

“Tried to test an ebike,turned up the bike wasn’t charged. A few weeks later booked a second trial,got a phone call in the morning there was a problem with the chain,said it wouldn’t be ready. I booked another one in a different branch for the same day and in the evening got anothe call saying there was a problem with that bike. I tried to navigate their website to complain,i eventually got through and said if 5hey can’t get 3 bikes ready for the road what is their service department like? I explained i will buy a bike but not from Halfords”

Helpful Report

Posted 3 weeks ago

“Just want to recognise a young lad 'Jacob' in the Sutton Coldfield Bike Hut. Amazing service, knowledgeable and so helpful. Been in twice in the last 2 weeks to sort puncture & a derailleur issue; both times he sorted it for me. Great lad, very personable...just great customer service; thanks pal”

Helpful Report

Posted 1 month ago

“Ordered 4 new tyres for my husband’s car with mobile fitting. The fitter turned up and only changed ONE tyre. He claimed it was “too hard” to remove the other wheels and told us to report it to Halfords. Then he gave some other excuse and left. Halfords' recommendation? Take the car to another garage to have the wheels removed, then book another appointment to have the tyres fitted. Absolute joke! What’s the point of a mobile fitting service if they can’t do the job properly? Waste of time and money. Don’t bother with Halfords – full of excuses and cowboy service. Wouldn’t recommend to anyone.”

Helpful Report

Posted 1 month ago

“Tried to call local store to cancel a booking for audio fitting assessment….you can’t….go through to a call centre….hopeless….cant understand call handler, got given a case reference number! Fir what? Cancelling an assessment booking today? Hopeless!”

Helpful Report

Posted 1 month ago

“Hi, My order number is: A971B030638. I booked a tyre replacement service through Halfords and ordered four tyres with a home fitting. The booking confirmation stated the technician would arrive anytime between 8am and 8pm, so I waited the entire day — without a single update or call from them. As the day progressed and no one showed up, I had to call them myself. They assured me the technician would still come, so I kept waiting. Finally, just before the day ended, I received a call saying the driver was no longer available and wouldn’t be coming at all. I was then asked to reschedule. This was completely unacceptable. If they had informed me earlier, I could’ve made alternate arrangements with another company. But because they waited until the very end of the day to cancel, I had no other options — most places were already closed. I asked if they could come the next day (Saturday) or on Sunday, but was told they were fully booked and don’t operate Sundays. Now, I’ve been forced to wait until Monday, wasting my entire weekend just because of their poor communication and lack of professionalism. This kind of service is extremely frustrating and shows a complete disregard for customers’ time. I expected better from a brand like Halfords. I won’t be using their fitting service again.”

Helpful Report

Posted 2 months ago

“I trusted Halfords to change both my car's headlights, a simple job, or so I thought. I paid £44.38 in February for the bulbs and fitting. The technician clearly struggled and spent a long time on one side, I questioned if it was fitted correctly at the time. Turns out I was right to worry. Two months later, my car failed its MOT for: Headlights being different colours, and The beam on one side being completely misaligned. The garage found a clip inside the headlight unit, left there from the botched Halfords job and I had to pay £180+ to fix it properly, including buying new bulbs again because the ones Halfords fitted weren’t even matching! Halfords not only wasted my money, but also compromised my safety and nearly cost me my MOT. The technician clearly lacked training or care, and I’m now out of pocket hundreds of pounds because of this. Avoid Halfords for anything beyond windscreen wash their incompetence cost me dearly.”

Helpful Report

Posted 2 months ago

“Had the mobile fitting team come out to fix a chip in my windscreen, 6 months later the repairs blown out in three directions across my windscreen. Contacted halfords customer service regarding this after trying for 2 months to use the live chat feature to speak to a mobile fitting agent who where conveniently never avaliable to be told that because it's been more than 6 months it's not their responsibility dispute the 2 year grantee on the website definitely going to autoglass for the future repairs terrible service and incompetent mobile fitting employees”

Helpful Report

Posted 4 months ago

“I bought 4 tyres from their online service at a great price that were fitted at my convenience at a local Halfords outlet would definitely go back 👍”

Helpful Report

Posted 4 months ago

“I took my car to Halfords for a diagnostic to fix the engine light issue. After assessing the problem, they assured me they could fix it, and I paid £865 for the repairs. Despite three attempts on three different days, they failed to resolve the issue, and my car still has the same problem. Yet, they have refused to refund my money. Based on this experience, I strongly advise only using Halfords for basic services like tyre and wiper replacements. Anything more complex might leave you disappointed.”

Helpful Report

Posted 4 months ago

“Promise to deliver by certain date. It’s now 3 days after date and not even prepared for dispatch. No communication at all.”

Helpful Report

Posted 4 months ago

“Placed an order, they take payment then send me a message 24hrs later saying its been refunded and cancelled. Why? No idea. I have to call to find out. Im told by an offshore agent with terrible english that its out of stock. I ask why its still available to order online for delivery and collection even now? He has no idea. He also doesnt care that they made a mistake and hasnt apologised. It’s only the 3rd order i’ve placed with them but have had to make 5 phone calls so far for this one order. Awful awful company”

Helpful Report

Posted 5 months ago

“I recently visited Halfords Autocentre (Woodgate-A059, Leicester) for a front tyre replacement, and I am extremely disappointed with the experience. Despite the service taking 1.5 hours, the quality of workmanship was well below expectations, leaving me with multiple issues. Key Concerns: *) Poor Finish on Alloy Wheels – The alloys were left with visible imperfections, uneven refinishing, and rough patches, suggesting a rushed and unprofessional job. *) Missing Valve Cap – One of the tyres was returned to me without a valve cap, indicating a complete lack of attention to detail. *) Additional Vehicle Issues – After the service, I had to take my car to another garage as certain parts appeared to have been affected. This raises serious concerns about how my vehicle was handled during the service. Despite raising these issues, I have not received a satisfactory resolution. Given my experience, I have completely lost trust in Halfords and would strongly advise others to look elsewhere for their vehicle servicing needs. If you're considering using this branch, think twice – poor quality control and lack of accountability mean you might end up dealing with more problems than you started with.”

Helpful Report

Posted 5 months ago

“Tiyana at Halfords Harlow was so helpful today. She was really friendly and helped us sort our key fob in a matter of minutes. Thank you”

Helpful Report

Posted 5 months ago

“My thanks to Josh at Halfords Dartford for his advise, guidance and for the selection and installation of a Nextbase522GW dash cam. A comfort blanket and a job well done”

Helpful Report

Posted 5 months ago

“So poor from store to complaints. Untrained ignorant staff at all levels. Completely avoid this shambles of a company.”

Helpful Report

Posted 5 months ago

“Very helpful staff with information and reasonable price”

Helpful Report

Posted 5 months ago

“Very helpful for information and well priced”

Helpful Report

Posted 5 months ago

“FROM ENTERING THE SHOP TO WALKING OUT WITH MY GOODS, EVERYONE WAS SO HELPFULL AND HAD THE TIME TO EDUCATE ME. THANKYOU”

Helpful Report

Posted 5 months ago

Halfords is rated 2.5 based on 1,365 reviews