Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.52

2.5 Rating 1,361 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,361 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dreadful service and customer care is appalling, booked a mobile windscreen repair, 2 mins before appointment get a call to say they’re not coming as the guy isn’t qualified to do the job I then asked so who is coming his reply, dunno you have to ring customer service, and then puts phone down, they took my money and my booking, absolutely appalling, Never will I use Halfords again”

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Posted 1 year ago

“Truly among the worst customer experiences that l've ever had. I took a bike in for simple repairs and never heard back from them. I had to go back to check if the repairs had been completed and the bike was returned to me in a worst state than it was left with them and l was only given a partial refund. After raising a formal complaint through customer services, l was basically told to go back to the store manager and sort it out myself. I will NEVER use any Halfords service again.”

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Posted 1 year ago

“A Masterclass in Messing Up My New Bike! (And Ignoring My Emails!) Absolutely awful experience with Halfords! I ordered online an eBike and accessories on May 1st and was told on May 6th it was ready for collection. However, just on May 11th, they informed me the bike's battery was defective and I had to wait another week for a replacement. This delay cost me £37.10 in extra transportation. When I finally went to pick up the bike on May 17th, it wasn't assembled as requested and promised on the website. The staff member, Ronnie, damaged the rear light during installation, causing a panel error. He promised to fix it but never followed up. I had to remove the faulty installation myself, and other parts were installed incorrectly or not at all. To top it off, I couldn't return unwanted items and ended up with a helmet that doesn't fit. Despite emailing customer service 11 days ago, I still have no resolution. This has been a complete nightmare. Avoid Halfords at all costs!”

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Posted 1 year ago

“I purchased my boys bike for Xmas 2023 a Carrera fury after 3 weeks the fork broke they replaced it with another Carrera fury the same happened again after a week they then replaced it with a voodoo horde after 3 weeks the back bearing broke they said they would replace it when the bike came back the original bearing was still on it .it's been in 3 times since and now they're refusing to touch it Craig the manager at the Cwmbran store originally said it was wear and tear but now he's saying the bike as been abused my 12yr old son looks after this bike maticulously it's been a total nightmare my boy cannot enjoy days out with his friends and it's just so sad please do not put your children through this nightmare Halfords have said that the guarantee is void leaving us in limbo we just want our money back so we can get him a new bike but Halfords refuse. Also head office has taken the managers word on face value who has no evidence to support that this b ike has been missed. Will be pursuing through trading standards”

Helpful Report

Posted 1 year ago

“AVOID!!!! AVOID!!! 🛑🛑🛑🛑🛑🛑🛑🛑I Had a major service done in Bridgend to my AMG Mercedes, I dropped the car off at 08.30 as arranged and asked them if I could collect it back at 16.30 because I needed to pick my daughter up, turned up to pick the car up and it wasn’t ready!! Baring in mind it’s been in the garage for 9 hrs at this point!! 9 hrs and they haven’t even completed a service!! Waited and waited and by this time it was 17.30 I’m late to collect my daughter the car was still being sorted.. 10hrs for a service that was booked in!! Got my car back and everything was fine the car was driving fine etc and then driving home the following day I had abs, traction control, parking and a warning light saying stop and basically saying do not drive the vehicle and check your manual book for the warning.. took the car back to Halfords and told them, they plugged it in to there computer and basically wiped everything and off I went thinking they didn’t reset it or something, the following day the same thing happened so I takes it back they plug there computer in had a look basically pressed some buttons and then done a battery test and then told me I need a new battery at the cost of £250!!! Baring in mind now MY CAR WENT IN WITH NO WARNING LIGHTS, NO ISSUES WHAT SO EVER!! I just wanted a service with all the break fluid, oil, filters etc done! Phoned customer services and explained to them to be told sorry sir there’s nothing we can do!! At this point my blood is boiling!! I payed over £300 odd quid for a service, Halfords Obviously haven’t done it correctly or just plain as day do not know what they are doing!! then to be brushed of with it needs a new £250 battery fitted and it needs to be coded 😡😡 absolute terrible company and would never use them again and I will be taking this further!! What turn out to be a perfectly functional working car with no issues what so ever and then to be taken in by Halfords for a service and now it can not be driven and is parked up on my drive!! DO NOT USE THIS COMPANY!!!”

Helpful Report

Posted 1 year ago

“Terrible service received , order cancelled after receiving confirmation email stating fitting would take place at proposed time (for which I payed a premium for). Received email a few hours before fitting slot telling me fitting would take place etc... 30 minutes later received an email telling me fitting had been cancelled with no explanation as to why. Three calls to the so called help line , each call taking 20 - 30 minutes to get through or being put on hold only to be told the order had been cancelled. What use is that? Quick enough to take my money but when it comes to explaining something quite simple seems to fall on death ears. Appalling service, wasted my time and took a day off work for fitting. Do not use.”

Helpful Report

Posted 1 year ago

“Warrington store staff for the bike section are absolutely no help whatsoever.Remember why I went decathlon last time..”

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Posted 1 year ago

“i went to putney rd shop for sandpaper ,the aisle was tapped of for stock movement and was told i could not buy anything from that aisle.”

Helpful Report

Posted 1 year ago

“I had a deeply unsettling experience with Halfords' mobile fitting service, particularly with one of their mechanics, during my appointment on 02/05/24. The mechanics behaviour was unprofessional and outright harassing, making me feel unsafe in my own home. From the moment he arrived, his frustration and aggression were evident, questioning whether his inability to find my property was my fault and attempting to provoke me with his remarks. Once the job began, his inappropriate comments about my appearance persisted despite my discomfort, creating an incredibly uncomfortable environment. He made comments about my body, kept saying I was beautiful, doll like and questioned how I was single. I will add that I am a younger woman and he is a much older man. When my friend came down to check on me his aggression escalated, making suggestive remarks and displaying aggression towards her. He refused to carry out the work if she was there. Even after the service was completed, he continued to make unsettling comments, further contributing to my distress. Furthermore, the response from Halfords' executive office was disappointing. Their reply was a standard one, and they cited staff confidentiality as the reason for not providing an outcome, so therefore I doubt I will be hearing from them again. Additionally, prior to this appointment, there was a previous instance where Halfords failed to show up and didn't bother to call. This pattern of poor service and lack of accountability raises serious concerns about Halfords' commitment to customer satisfaction and safety. I strongly advise others to think twice before engaging with their mobile fitting service.”

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Posted 1 year ago

“Avoid this company at all cost, would give it no stars if I could. I took over an hour to book a bronze service and get my puncture fixed at the Stockton-on-Tees store but when my partner took time out to take my bike to the store was told very rudely and abruptly that they don't fix ebikes that weren't bought from halfords but at no point was I told this, really bad service from start to finish. I will tell my friends and family to avoid.”

Helpful Report

Posted 1 year ago

“I managed to completely snap the screw holding on my number plate and it could not be screwed back on.... it looked like a Honda dealer fix at great expense ☹️ until a fabulously helpful and kind young man called Justin at Halfords Park Gate, Fareham, came to the rescue. Believe me, this was not a quick fix! I was ready to celloptape it on and head off to pay Honda dealer prices.... but Justin worked in the 70 degree heat to sort the damage.... Justin saved me ALOT of time, hassle and expense by going above and beyond. I can't thank him enough. All the staff I encountered were nice, but seriously, Justin, you saved an old lady's bacon with your help. Cheers 🍻 👍”

Helpful Report

Posted 1 year ago

“Excellent service, needed 2 new batteries for my Landcruiser, ordered online yesterday for home fitting service that was carried out today by friendly and efficient staff. Have now ordered 2 tyres for home fitting. Very easy and hassle free”

Helpful Report

Posted 1 year ago

“Avoid Avoid Avoid Avoid Avoid Avoid. Under no circumstances buy car secuity equipment from these people. Purchased a security system for my BMW and not only did it not function properly, but it interferred with the electrical systems. After a long battle they finally agreed to take the equipment back after refusing to remove it due to not having either fitters or the experience to remove it. They then offerend me compensation which they later retracted owing to not fitting/removing the device, even though they have no fitters and they one store that did was not capable of removing it after telling me they could and me booking a day off work. All this aside trying to get through to customer services is almost impossible and you will be met with a whole new level of incompetance. Then should you be lucky enough (for want of a better word) to get a claim handler they will ignore you, lie to you and then reject anything they offer you. I would have given 0 Stars were it an option. I advise you check Social Media, TikTok and Google to see a corollary of these type of complaints. It is no wonder the store is going under. Avoid Avoid Avoid!!!”

Helpful Report

Posted 1 year ago

“DO NOT ORDER ONLINE! They have a faulty system that will take your money without processing the order on their side even though you get a rererence number and email, then if you ask they do not refund you and even looking up online it says it can take up to 30 days to process a refund (when they actually decide to do it) and 3-5 working days after that to receive it in your bank! Customer service does not assist whatsoever and even managers do not care and do not call back after promising so. AVOID AT ALL COSTS!”

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Posted 1 year ago

“Good products at excellent price.”

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Posted 1 year ago

“Try everything I could to get the after sales service (even though I paid in full for this service). Contacted through all possible channels. no luck. please avoid this company at any cost.”

Helpful Report

Posted 1 year ago

“Waited at home for a battery fitting for 10 hours. No show. What a joke. If they come tomorrow, I’ll upgrade this rating. If not, I’ll be letting you know…”

Helpful Report

Posted 1 year ago

“Call centre in South Africa, what a joke”

Helpful Report

Posted 1 year ago

“Thanks to Halfords I no longer have a complete service record as even though the garages tell you your online service records would be completed Halfords have seemingly decided they are having a break from it . NEVER AGAIN”

Helpful Report

Posted 1 year ago

“Halfords are hands down THE worst retailer I’ve ever dealt with. Can’t be bothered to waste time / effort on a lengthy review. But, my advice would be to avoid at all costs. I will be a lifetime advocate for never, ever using Halfords!”

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Posted 1 year ago

Halfords is rated 2.5 based on 1,361 reviews