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Halfords Reviews

2.6 Rating 1,289 Reviews

38 %

of reviewers recommend Halfords

Company Reviews

2.6

Based on 1,289 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 9th October 2023

Halfords 5 star review on 13th June 2023

Halfords 1 star review on 2nd January 2023

Halfords 1 star review on 31st October 2022

Halfords 1 star review on 31st October 2022

Halfords 1 star review on 26th October 2022

Halfords 1 star review on 22nd May 2022

35

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good products at excellent price.”

Posted 4 days ago

“Just been to Halfords in Ashton under Lyne the cycling staff were extremely helpful and knowledgeable, I would like to say a huge thank you”

Posted 1 month ago

“Had my bike serviced this morning at Western avenue cardiff by Lee. Customer service was excellent very happy highly recommended.”

Posted 1 month ago

“Bought a Car battery online, No problems at all, easy website to navigate, Well done Halfords.”

Posted 2 months ago

“Visited the Windmill Road store to order a top box the member of staff couldn’t have been more helpful. Nothing was too much trouble and he explained everything with no sense of rush! Absolutely outstanding service. Puts most retail to shame!”

Posted 4 months ago

“Good morning I went in to Halfords Aintree this morning this morning as i had an issue with Dash CAM, unfortunately i did not get the gentleman's name but i know he is guy who installs dash cams. I could not have received a better service, he was polite very helpful and sorted my problem. Great service thank you Kenny”

Posted 7 months ago

“Went to Halfords Balham. Had excellent customer service from Jonathan, he couldn’t have been more helpful. Thank you so much for fixing my back wheel of my Carrera bicycle, even so when the store was extremely busy .I could not do it myself. I do enjoy cycling now and can feel how well the job was done. Also huge thank you to Ben , he works there as bikes technician. Thank you again for your kindness and help. I do always recommended to everyone.”

Posted 8 months ago

“Went to Halfords Cribbs causeway. Had excellent customer service from Ethan he couldn’t have been more helpful, while we were buying a child seat for my granddaughter. Well done Ethan”

Posted 8 months ago

“Looking for a bike for my son. New member of staff 'Oliver' was really helpful and patient. We ended happily buying a carrera vengeance. Weston super mare store.”

Posted 9 months ago

“I pre-booked in advance a health check service for our bikes. When I arrived I was welcomed very nice and the gentleman Rob listened to my problem in a very professional manner. Without any further questions he asked me to leave my bicycle and he will call me later to pick it up. Turned around my check and repair same day and bike was ready to go, even though the shop is heaving with bikes. The team Levi, Rob and Mo are brilliant - helped me sort out a lot of my questions and bike’s issues. On top, you get advice how to maintain your bike the best way possible. I’ve been extremely satisfied with each service I booked starting with checking our new family’s bikes There is professional, knowledgeable and friendly staff. Outstanding customer service. If you want the best for your bicycle this is the place. I’m feeling very lucky to have this shop next to me. I couldn’t ask for more and I completely trust team expertise based on my experience of the last bike service checks. Highly recommend and definitely will come back.”

Halfords 5 star review on 13th June 2023

Posted 10 months ago

“Went to Halfords Llanelli Shane who was very nice and took the time to deal with queries and i bought a bike very good customer service.”

Posted 11 months ago

“Keith or Kenneth helped me out today at Bognor Regis store , kind and helpful person 5 stars !”

Posted 1 year ago

“Halfords Morden Road, Mitcham. Gary and Donna could not have been more helpful. Nothing was to much trouble. Great advice, I would highly recommend and will definitely be using them again”

Posted 1 year ago

“We booked our car in at Rayleigh with Steve for a diagnosis check. Sadly the fault could not be found, but Steve kept us in the loop, whilst technicians did their best to find it. After collecting the car, we were given a full refund, as it could not be found. So although we still have the problem, we were impressed by Steve's personal approach along the way and his teams efforts. Thank you !!”

Posted 1 year ago

“Very helpful staff who were quick and efficient.”

Posted 1 year ago

“Excellent customer service from Steven, Hollie and Ben at Ilkeston branch. They are a credit to the company. Thank you.”

Posted 1 year ago

“Brilliant service by Eamon today. He really went out of his way to help me. He is very knowledgeable and personable! Thank you!”

Posted 1 year ago

“We went to Halfords in Bletchley having bought windscreen wipers on line which didn’t fit - although the in store system said they would. Alan, who I think was the manager, was absolutely brilliant. Not only did he work really hard to establish what we really needed and then fit them for us, but he was running the whole store with 2 fairly new members of staff. They were working really hard to support the customers and Alan was co-ordinating the whole store and supporting them. He is an absolutely legend and needs a huge amount of recognition from senior management. The new wipers are also fab!”

Posted 1 year ago

“Chris that Works at Halfords in Ruddlan North Wales is a credit to his job 👏👏👏👍👍👍”

Posted 1 year ago

“Tony was super helpful in demonstrating how to fit the child's car seat we had ordered. He was so patient and helpful. Thank you, Tony!”

Posted 1 year ago

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Halfords is rated 2.6 based on 1,289 reviews