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Halfords Reviews

2.6 Rating 1,294 Reviews

38 %

of reviewers recommend Halfords

Company Reviews

2.6

Based on 1,294 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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35

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had previously went for a bike a south shields Halfords customer service was awful spoke to customer services excellent and they booked my bike to be collected at Halfords Team Valley Gateshed Amazing cant praise the service I recieved off a young lad called Hamish I have never had anyone be so helpful pleasent and he took time in helping me what I needed .Hamish is an asset to Halfords I had previously lost all faith in Halfords after my experience at the shields store but Hamish at the Team Valley store has restored this and should be rewarded for his customer service skills infact this lad should be managing south shields store and they may learn the exceptional customer service skills he has .I have awarded Halfords 5 star due to this young man Hamish”

Posted 3 years ago

“Just wanted to write and tell you about my experience in the Carlisle branch of Halfords last night. A young man (didn't get his name) fitted a bulb in the front light of my Hyundai... Sounds simple, but wasn't. He had to take the light assembly out - no mean feat, it had probably not moved in twelve years! With tool kit and torch he worked away for at least quarter of an hour and got the job done. I was so impressed at his cheery attitude, it really made my day. And all for ten pounds including two bulbs! Brilliant service with a smile.”

Posted 3 years ago

“Well thankyou to carol at halfords cannock. She is the only person I've ever known to help out. Normally I'm served by young girls who in my opinion dont have any interest.so thankyou carol.”

Posted 3 years ago

“I visit you Crawley store quite a lot and I have got to say thank you to Thomas for your advice and patience with me!! I have got to say his customer service and knowledge was fantastic!! He was friendly and approachable I will be asking to speck with him in the future! As customers we want to be in and out! I wish him all the best for the future and I believe strongly that he will do your store in county oak Crawley very proud! Thanks Thomas 👍🏼”

Posted 3 years ago

“Took my car to Halfords Guildford for an MOT. Tyre advisory. I asked if they could replace it immediately. They didn’t have one in stock so Amir went to fetch one for me. Excellent service. Thank you Amir.”

Posted 3 years ago

“We were served by Carly at St Austell store, very good service, Carly was polite and very helpful, please give her our thanks, happy customers”

Posted 3 years ago

“Great service at Halfords Durham, professional, efficient and friendly, work to be done clarified at start, and any change to plan / cost communicated before being undertaken. On collection full explanation of work done and breakdown of costs. The centre very helpful in accommodating appointments. Never had a problem with any work carried out and always have confidence in my car. The guys in reception, Ron and Andy, very knowledgeable and helpful.”

Posted 3 years ago

“Just spoke to Mersie in the Brislington Outlet to arrange changing the CD Unit on my Mazda. He was really polite, helpful and Knowledgable.”

Posted 3 years ago

“Very good service from store in brombough Wirral excellent team”

Posted 3 years ago

“Ben in Bletchley excellent service Would recommend these group to any biker No fuss great job every time”

Posted 3 years ago

“I needed some fittings for roof bars for my Volvo at short notice due to a late availability break. On Monday 10th August I went to your Tamworth branch and saw Gavin. He told me he didn’t have any in store and ran a search at your other branches for me but unfortunately without any look. I told him I was due to go away on Saturday 15th so he ordered some in the hope they would arrive by the Friday/Saturday morning but he couldn’t guarantee they would arrive in time. However Gavin rang me on the Wednesday saying he had rang the depot and explained how urgent my order was and they had sorted it out and the fittings had arrived in store so he could fit them that day for me. I honestly can’t thank him enough as without him I wouldn’t have been able to go away. He was so professional, friendly and went well above what he needed to. He’s a real credit to your company and definitely a member of staff you should keep. Thanks again Gavin”

Posted 3 years ago

“I went into Halfords in Cheltenham retail park. I had an awful scratch on my car and was kindly helped by Ross he was so helpful to help me find the right paint to cover it up. I hope he gets some recognition for this, as he went out his way to come into the car park and see the scratch on my car to make sure we ordered the correct colour paint for my car. By far the best customer service I’ve experienced in a Halfords branch.”

Posted 3 years ago

“Please thank your staff at Worcester store for their excellent customer service. We had an issue with a headlight bulb and after finding the correct bulb they kindly fitted . The assistant was very friendly and knowledgeable. Unfortunately he didn’t have a name badge on but hadn’t worked at the store too long . Saturday 19 September 09.35 . David Boddy”

Posted 3 years ago

“Phoned the Eastbourne branch and spoke to Gerry by phone explaining I had a problem with my car battery and was reluctant to turn the engine off until I knew what was wrong. I thought it was the Earth Strap as a nut had sheared off. He met me outside with a new Strap and asked his colleague to perform a battery check. It needed a new battery too, (the old one kept discharging), which they were able to supply a AND fit. I was back on the road within a few minutes. Absolutely fantastic service, thank you.”

Posted 3 years ago

“Overall, I am happy with Halfords. I buy their own brand car oil, filters, wipers and light bulbs. Their fitting service is excellent and the labour costs are competitive relative to main dealers. Staff are helpful and competent. I try to avoid peak times for obvious reasons.”

Posted 3 years ago

“Have just visited the Folkestone store, where I was helped by Ed who made sure my Halford’s child car seat was fitted correctly. Much appreciated his help and professionalism. He is a credit to your business, and gives me confidence in buying products from you in the future.”

Posted 3 years ago

“I had a dash cam fitted yesterday at halfords in leamington spa and the guy that fitted was very helpful showed me how to use it told me how long it would take and was very thorough would highly recommend him im so happy”

Posted 3 years ago

“Harvey was very polite and did a great job on resetting my highway 600 , straight forward and a no nonsense great service Thanks Mike”

Posted 3 years ago

“The team at Halfords Crystal Peaks are so friendly and most helpful. I took my car in fo have Tyre Pressure checked after a warning msg on the Car. They sorted out the tyre pressure in a most speedy time. I recommend Halfords all the way. Thanks so much guys.”

Posted 3 years ago

“Chichester branch has excellent COVID measures in place and their click and collect service is hassle free.”

Posted 3 years ago

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Halfords is rated 2.6 based on 1,294 reviews