Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.49

2.5 Rating 1,434 Reviews

36 %

of reviewers recommend Halfords

2.5

Based on 1,434 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Telephone

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 9th September 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just called Halfords Norwich regarding parts for a bike, what an absolute joke of a store completly useless not any use what so ever”

Helpful Report

Posted 4 days ago

“What a joke the mobile fitting service is. Appointment made for between 8 & 12 which you can supposedly track on line. No one turned up. Called and was told the technician was running late. Still no one came. Called again and after waiting on the phone forever was told the technician had actually turned up before we called the first time when were told he was running late. Ring door bell says otherwise. Asked to speak to a manager to be told that there is only one and he had just gone on his 1 hours break. No call back and they aren't answering the phone. They want £40 cancellation fee for their mess. Advice is don't use them. Look at the other trust pilot reviews for mobile fitting. Wish I had! Customer service is non existent”

Helpful Report

Posted 5 days ago

“What a nightmare Halfords are ordered an item £865 supposed to be delivered by DHL only received half of order .. trying to get to speak to someone is a nightmare.. I have emailed every day for refund and used the chat box to be told someone will get in touch today for 16 days now .. I’ve had to report then to my credit card to claim my money .. stay away from Halfords 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡”

Helpful Report

Posted 1 week ago

“The bike was ok, but the battery started to weaken after just a few months. That's not ok. Members of staff also didn't keep business to customer privacy rules. They act like they don't need to money and job!”

Helpful Report

Posted 1 week ago

“Some time ago when delivery charges for just about everything ordered online were rising, I decided to start using my local Halfords store for smaller cycling items like lubricants, bike cleaner and bike accessories. I didn’t mind walking a couple of miles to my local store at Sixfields Northampton if it meant saving on delivery charges and in addition I was able to take advantage of the 7% discount afforded to members of CyclingUK. All in all, the prices I paid for my orders seemed better than getting them online. Sadly, over the last year or so I’ve found the service I received from this store to be completely unacceptable – it’s basically half-arsed ! My latest order for three identical pairs of Shimano cycling cleats was a fiasco. I ordered my cleats around the 10th of May and expected the delivery about a week later according to the Halfords email. Several days after the estimated collection date I received the email confirming that my order was finally in their store ready for collection. I made my way to Halfords, Sixfields on foot the next day and presented the staff with my order number which I had received on both text and email from Halfords. On a regular basis when presenting my order number, I instantly have no confidence that the staff are going to be able to locate my order. It’s like you’ve just given them some random encrypted information and not one of their own order numbers. The first person I speak to usually has to get a second member of staff involved by calling them on their headset to locate simple orders which seem to be in one of two cupboards. One for motoring orders and one for cycling orders. Despite this simple arrangement they seem incapable of locating many of my orders and this latest order was no exception. Two assistants soon became three, all scratching their heads about my ‘Shimoono’, ‘Shimany’ clips! The third member of staff now involved in this hunt for a basic order then walked away from the front desk and returned with one pair of cleats which I suspect he may have just pulled off the store display. My own personal order was clearly nowhere to be seen and they just decided to cobble together the items from what they had in store instead. I reiterated that I had ordered three identical pairs. The same assistant disappeared again and returned with a second pair of cleats in hand. At this point another assistant, busy on the ordering system told me that this is all they had in stock of my confirmed click and collect order and that I would need to return to the store at a later date for the remaining pair of cleats. Remarkably, this is the level of service that I’ve experienced from ‘the UK’s leading cycle retailer’ on a regular basis. The service is inept and done without care or any effort. The attention to the customer is appalling to say the least. They don’t seem to be able to get the basics of retail ordering right. It’s the simplest of processes. I order, pay for it and you – Halfords deliver the goods to me having confirmed that you have got them. But they seem incapable of doing so on regular occasions. Halfords have now had my custom for the last time. I’ll go elsewhere for my cycling products in future. Somewhere more reliable who cares more for their customers and can deliver the goods which I’ve paid for.”

Helpful Report

Posted 1 week ago

“Ordered a car battery and fitting £230 from halfords,cancelled the order the same day,still not received the refund with my bank,16 days on.”

Helpful Report

Posted 2 weeks ago

“I booked my car in for the half hour 10 pont health check specifically for 12.30pm. I was told there was no one available to do the health check when I got there. I could leave it all day and it would get done if there was someone. I had not come prepared to leave my car as I was going to wait the half hour there. I was told to bring it back the next day, I In fact went somewhere else where it was done there and then as I had a query on one of my tyres I needed it done ASAP.. So Halfords what is the point of making appt times when you have no intention to honouring them. The last time I ever use you. This was Halfords Ripon Rd HARROGATE.”

Helpful Report

Posted 3 weeks ago

“Ordered a dab radio last Friday 8th May told 2-3 working days for delivery ? Still no radio the customer service is zero and still no communication with Halfords logistics as they were called ! As of 13.20 no calls or email?? Wanted to cancel but given a load of rubbish as to what I would have to do ! Best avoid using this company!”

Helpful Report

Posted 3 weeks ago

“Never order online with them. Read below before you even think about it. Just ordered oil and air filter. The Halfords page auto loaded my old address(you have to sign in if you've ever shopped with them online previously). Noticed the mistake immediately. Rang there customer services who said you can't cancel orders once they are in. 1 HR on hold to be told it might be possible to ask DHL. Rang DHL who advised they can't take changes from anyone but Halfords. Call back customer service at Halfords who suggested after another 20 min using web chat. Web chat.- 30 min wait to get to the front of the queue. Then they said they would take 7 working days to 'consider my request for a refund or address amendment '!! I now await a call from them at some point in the next 2 weeks to be advised of their 'decision'. Unbelievable that in these online days they act like a piria state. Please note EuroCar Parts offer a no quibble refund/cancellation on all online orders processed within 3 working days with comparable prices. I warn you never to shop online with Halfords.”

Helpful Report

Posted 1 month ago

“I took my car in for the 10 Point safety check, upon collection I was told that I had over £1,000 worth of defective items which needed attending to. This included four new tires, brake pads and brake discs. I subsequently took the car to two other garages to have everything checked and was told that there was nothing wrong with the car and the tires were fit for at least another year. They are a bunch of cowboys who want money for nothing-I would like to award them no stars but the facility is lacking. You have been warned!”

Helpful Report

Posted 1 month ago

“Took my son's bike in on the morning off 10/04/26 as booked. Agreed with staff a replacement brake cable was required and paid for the cable and the fitting and left the bike as requested. The staff member informed me I would be contacted that afternoon to confirm the collection time later that day. Today is 12/04/26, I haven't had a call and the St Margaret's Way Leicester store telephone just rings out. Customer service has informed me they will need 7 days to progress any issues. I'm now in the position of wasting my time and fuel to drive to the store to enquire if they have actually done the work they promised and hoping my son will have a bike to go to school on tomorrow.”

Helpful Report

Posted 1 month ago

“Damaged my car and take no responsiblity for it... would give no stars... definately halfrauds!”

Helpful Report

Posted 1 month ago

“Ordered a new battery online for mobile fitting, on arrival Technician realised it was the wrong battery despite only w batteries shown as available on Halfords site. It was all apologies and he said they are only approximate batteries that are shown, then told they could get right batter today Tues 7/04/26. Checked in with Halfords customer service and no such battery ordered or available so offered a refund despite taking yet more time off work and left to own devices or offered if I could tow car to Halfords may help. An absolute joke and customer service help line is the worst ever and impossible to talk to a person….. IF YOU CAN GET A PRODUCT ELSEWHERE THEN DO SO APPALING SERVICE…”

Helpful Report

Posted 1 month ago

“I ordered a bike from Halfords with a clear promise of delivery on or before 3rd April. The delivery was initially scheduled for 31st March, but it was delayed and, as of 4th April, it still hasn’t arrived. Tracking shows the parcel stuck at a sortation facility, and due to the Easter bank holiday, delivery is now pushed to 7th April or later. This is extremely frustrating as we specifically planned activities for the Easter break based on the promised delivery date. My son has been left very disappointed. Halfords have already taken full payment, yet failed to meet their own delivery commitment. I contacted customer service but received no meaningful resolution. Overall, very poor experience — unreliable delivery promises and lack of accountability.”

Helpful Report

Posted 2 months ago

“Ordered a product online, was informed it had been located and was 'on its way' for pick up in local store. 5 days after initial pick up date, after many numerous attempts to get through to Halfords on their 'Live chat' function (waiting on the line for 30 minutes +, getting put through to an 'agent', then them losing connection, I managed to speak to someone on the phone. After another 30 minutes, I was fibally told the item wasn't in stock, either in the store or warehouse and I would have to accept my order would be cancelled. What a joke. I will never use this company again”

Helpful Report

Posted 2 months ago

“£9 for fitting two windscreen wipers that took 20 seconds My wife was charged £9 for fitting two windscreen wipers that took the cashier 20 seconds to fit. Rip-off or what! My wife bought a pair of windscreen wipers for £28.48 and asked if they could be fitted as she had had a problem once before with getting them round the wrong way. "No problem" said the cashier without mentioning any fitting price. It too him about 10 seconds to fit each one as they just clip on, and so the cashier was out of the shop for a total of less than 45 seconds. When she checked the bill she had been charges £9 for fitting!”

Helpful Report

Posted 2 months ago

“Do not go purchase e-gift cards from Halford’s Retail unless you want to be Scammed. I pointed out the fraudulent activity on my card and it is now over two days and no response. Their systems do not allow you to check your balance online only by contacting by phone. Once informed of the Scam they have no interest in investigating the fraud, probably by one of their Staff as the card is protected by a PIN. Shame on you Halfords.”

Helpful Report

Posted 2 months ago

“Had a dashcam installed. Some time later car broke down. On investigation dashcam wiring incorrectly installed outside rear conduit leading to water ingress into car corroding and fusing numerous modules. Full new wiring loom now required. Total bill estimated at £20,000. Halfords claims doing utmost to get out of paying. Shocking.”

Helpful Report

Posted 3 months ago

“Very poor service provided. The team member who dealt with had no interest in the problem had with my car battery. When challenged the response was abusive and aggressive. No way to run a business in my view . Clearly a major problem exists with customer service training.”

Helpful Report

Posted 3 months ago

“Absolutely terrible. Ordered items online for in store pick up. Turned out the items were out of stock in store, given the run around on getting a refund. The chap in store was friendly and doing his best, but the system let things down. Contacted customer services, promised a response, no reply. Twice. Save yourself time, money, and reduce your stress levels by shopping anywhere else.”

Helpful Report

Posted 3 months ago

Halfords is rated 2.5 based on 1,434 reviews