Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.52

2.5 Rating 1,361 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,361 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tried to call my local store in Thetford, apparently the calls are now diverted to a customer support steam that aren’t in the actual store. All I wanted was to check the price of a battery with my Trade Card. Absolute waste of time, I checked the price without the card online and it was more expensive than my local independent shop. I won’t be returning to Halfords again.”

Helpful Report

Posted 10 months ago

“Click and collect service did not work and the person I spoke to in the shop tried to tell me we had not ordered correctly, but they had taken the money from my account. The order was placed in the morning and online it said it would be available for collection in an hour, but at 5 in the afternoon it wasn’t available and they had just cancelled the service without letting us k ow and without refunding the money. Only after complaining and my 86 year old mum getting upset did someone offer a refund”

Helpful Report

Posted 10 months ago

“i returned goods today and was not given my full amount of money back... vat what I paid for when purchasing the items was not returned . even the staff doesn't know where it goes ... its not about the money it's about everyone else that's been ripped off without knowing it... you can't just keep people's money ..... WRONG ON EVERY LEVEL . shame on you”

Helpful Report

Posted 11 months ago

“I had a start/ stop battery fitted by Halfords a year ago, however the battery is dead. I was told by Halfords staff that I have to get the battery to the local shop to be checked out as they do not offer a mobile service. These batteries are complicated to change and was told to use YouTube as a guide. Terrible service. I left a review on google and a reply was given to contact Halfords to resolve this. This has not achieved anything as we were continually fobbed off. never use this company”

Helpful Report

Posted 11 months ago

“Never again will i be using a service from them. I required a tyre and tracking done which when i arrived to be told i had ordered the wrong tyre. My own fault, hold my hands up to that. I told them to just refund me and i will sort it elsewhere. The manager told me i should recieve my money 3/4 days. Day 17 and still no refund and back and forth with them trying to get my money back. DO NOT USE!!”

Helpful Report

Posted 11 months ago

“USELESS I ordered a car audio system with apple play, and a reversing camera, paid £750 in advance, was given a fitting date which was nearly 2 weeks away. Turned up for fitting after getting the day off work and they hadn’t got it.So just cancelled the whole thing. Now I have to wait up to 5 days for my money back, lost a full days wages and not a very happy customer. They had all my details, email phone number etc but didn’t even let me know in advance, so I could have not lost a days pay !! I have used Halfords for over 30 years but will not be returning even if I have to travel and is more expensive, this is not the way a large company should treat its customers. If you are going to use them I suggest you pay the smallest deposit you can, as it takes days to get your money back !!!!!! Date of experience: 15 June 2024”

Helpful Report

Posted 1 year ago

“I left a rear cycle wheel for my Cannondale at your York branch on 05/06/24 with the instructions to get a new wheel as mine was damaged and just swap the cassette onto the new one, but keep the old one for me as I hadn’t taken the reflectors off it. Your staff had to call me later with the cost as the lady serving me didn’t know the password to get a price out of the system or check stock. When I collected the wheel on 08/06/24 the old wheel had been disposed of and whilst the cassette had been swapped as requested a new inner tube and tyre had been fitted which was not requested. I also noted that the new tyre was 700C X 28 when I would normally use 700C X 25 and that whoever fitted it hadn’t even added the valve cap or lock ring to the inner tube, fortunately I have plenty of these. This I would just put down to being careless or lazy I had to take the wheel as it was needed, but I can see it being a problem in bad weather as the those extra 3mm on the tyre will bring it very close to rubbing on the rear mud guard. The rear wheel is also unbranded and I can find no trace of it on your website under 20196560565503550 or WLC7031 so it is impossible to do a price comparison on it and find out what others are charging in store or online. You do seem to have much cheaper wheels available online. Whilst I’m glad to be back on the road, I’m most displeased that extra parts have been supplied and fitted when not requested costing me £20 more than expected. Things are expensive enough without being ripped off for unrequested parts”

Helpful Report

Posted 1 year ago

“Please get your battery at GSF car parts as Halfrauds warranty is a scam”

Helpful Report

Posted 1 year ago

“Dreadful service and customer care is appalling, booked a mobile windscreen repair, 2 mins before appointment get a call to say they’re not coming as the guy isn’t qualified to do the job I then asked so who is coming his reply, dunno you have to ring customer service, and then puts phone down, they took my money and my booking, absolutely appalling, Never will I use Halfords again”

Helpful Report

Posted 1 year ago

“Truly among the worst customer experiences that l've ever had. I took a bike in for simple repairs and never heard back from them. I had to go back to check if the repairs had been completed and the bike was returned to me in a worst state than it was left with them and l was only given a partial refund. After raising a formal complaint through customer services, l was basically told to go back to the store manager and sort it out myself. I will NEVER use any Halfords service again.”

Helpful Report

Posted 1 year ago

“A Masterclass in Messing Up My New Bike! (And Ignoring My Emails!) Absolutely awful experience with Halfords! I ordered online an eBike and accessories on May 1st and was told on May 6th it was ready for collection. However, just on May 11th, they informed me the bike's battery was defective and I had to wait another week for a replacement. This delay cost me £37.10 in extra transportation. When I finally went to pick up the bike on May 17th, it wasn't assembled as requested and promised on the website. The staff member, Ronnie, damaged the rear light during installation, causing a panel error. He promised to fix it but never followed up. I had to remove the faulty installation myself, and other parts were installed incorrectly or not at all. To top it off, I couldn't return unwanted items and ended up with a helmet that doesn't fit. Despite emailing customer service 11 days ago, I still have no resolution. This has been a complete nightmare. Avoid Halfords at all costs!”

Helpful Report

Posted 1 year ago

“I purchased my boys bike for Xmas 2023 a Carrera fury after 3 weeks the fork broke they replaced it with another Carrera fury the same happened again after a week they then replaced it with a voodoo horde after 3 weeks the back bearing broke they said they would replace it when the bike came back the original bearing was still on it .it's been in 3 times since and now they're refusing to touch it Craig the manager at the Cwmbran store originally said it was wear and tear but now he's saying the bike as been abused my 12yr old son looks after this bike maticulously it's been a total nightmare my boy cannot enjoy days out with his friends and it's just so sad please do not put your children through this nightmare Halfords have said that the guarantee is void leaving us in limbo we just want our money back so we can get him a new bike but Halfords refuse. Also head office has taken the managers word on face value who has no evidence to support that this b ike has been missed. Will be pursuing through trading standards”

Helpful Report

Posted 1 year ago

“AVOID!!!! AVOID!!! 🛑🛑🛑🛑🛑🛑🛑🛑I Had a major service done in Bridgend to my AMG Mercedes, I dropped the car off at 08.30 as arranged and asked them if I could collect it back at 16.30 because I needed to pick my daughter up, turned up to pick the car up and it wasn’t ready!! Baring in mind it’s been in the garage for 9 hrs at this point!! 9 hrs and they haven’t even completed a service!! Waited and waited and by this time it was 17.30 I’m late to collect my daughter the car was still being sorted.. 10hrs for a service that was booked in!! Got my car back and everything was fine the car was driving fine etc and then driving home the following day I had abs, traction control, parking and a warning light saying stop and basically saying do not drive the vehicle and check your manual book for the warning.. took the car back to Halfords and told them, they plugged it in to there computer and basically wiped everything and off I went thinking they didn’t reset it or something, the following day the same thing happened so I takes it back they plug there computer in had a look basically pressed some buttons and then done a battery test and then told me I need a new battery at the cost of £250!!! Baring in mind now MY CAR WENT IN WITH NO WARNING LIGHTS, NO ISSUES WHAT SO EVER!! I just wanted a service with all the break fluid, oil, filters etc done! Phoned customer services and explained to them to be told sorry sir there’s nothing we can do!! At this point my blood is boiling!! I payed over £300 odd quid for a service, Halfords Obviously haven’t done it correctly or just plain as day do not know what they are doing!! then to be brushed of with it needs a new £250 battery fitted and it needs to be coded 😡😡 absolute terrible company and would never use them again and I will be taking this further!! What turn out to be a perfectly functional working car with no issues what so ever and then to be taken in by Halfords for a service and now it can not be driven and is parked up on my drive!! DO NOT USE THIS COMPANY!!!”

Helpful Report

Posted 1 year ago

“Terrible service received , order cancelled after receiving confirmation email stating fitting would take place at proposed time (for which I payed a premium for). Received email a few hours before fitting slot telling me fitting would take place etc... 30 minutes later received an email telling me fitting had been cancelled with no explanation as to why. Three calls to the so called help line , each call taking 20 - 30 minutes to get through or being put on hold only to be told the order had been cancelled. What use is that? Quick enough to take my money but when it comes to explaining something quite simple seems to fall on death ears. Appalling service, wasted my time and took a day off work for fitting. Do not use.”

Helpful Report

Posted 1 year ago

“Warrington store staff for the bike section are absolutely no help whatsoever.Remember why I went decathlon last time..”

Helpful Report

Posted 1 year ago

“i went to putney rd shop for sandpaper ,the aisle was tapped of for stock movement and was told i could not buy anything from that aisle.”

Helpful Report

Posted 1 year ago

“I had a deeply unsettling experience with Halfords' mobile fitting service, particularly with one of their mechanics, during my appointment on 02/05/24. The mechanics behaviour was unprofessional and outright harassing, making me feel unsafe in my own home. From the moment he arrived, his frustration and aggression were evident, questioning whether his inability to find my property was my fault and attempting to provoke me with his remarks. Once the job began, his inappropriate comments about my appearance persisted despite my discomfort, creating an incredibly uncomfortable environment. He made comments about my body, kept saying I was beautiful, doll like and questioned how I was single. I will add that I am a younger woman and he is a much older man. When my friend came down to check on me his aggression escalated, making suggestive remarks and displaying aggression towards her. He refused to carry out the work if she was there. Even after the service was completed, he continued to make unsettling comments, further contributing to my distress. Furthermore, the response from Halfords' executive office was disappointing. Their reply was a standard one, and they cited staff confidentiality as the reason for not providing an outcome, so therefore I doubt I will be hearing from them again. Additionally, prior to this appointment, there was a previous instance where Halfords failed to show up and didn't bother to call. This pattern of poor service and lack of accountability raises serious concerns about Halfords' commitment to customer satisfaction and safety. I strongly advise others to think twice before engaging with their mobile fitting service.”

Helpful Report

Posted 1 year ago

“Avoid this company at all cost, would give it no stars if I could. I took over an hour to book a bronze service and get my puncture fixed at the Stockton-on-Tees store but when my partner took time out to take my bike to the store was told very rudely and abruptly that they don't fix ebikes that weren't bought from halfords but at no point was I told this, really bad service from start to finish. I will tell my friends and family to avoid.”

Helpful Report

Posted 1 year ago

“Avoid Avoid Avoid Avoid Avoid Avoid. Under no circumstances buy car secuity equipment from these people. Purchased a security system for my BMW and not only did it not function properly, but it interferred with the electrical systems. After a long battle they finally agreed to take the equipment back after refusing to remove it due to not having either fitters or the experience to remove it. They then offerend me compensation which they later retracted owing to not fitting/removing the device, even though they have no fitters and they one store that did was not capable of removing it after telling me they could and me booking a day off work. All this aside trying to get through to customer services is almost impossible and you will be met with a whole new level of incompetance. Then should you be lucky enough (for want of a better word) to get a claim handler they will ignore you, lie to you and then reject anything they offer you. I would have given 0 Stars were it an option. I advise you check Social Media, TikTok and Google to see a corollary of these type of complaints. It is no wonder the store is going under. Avoid Avoid Avoid!!!”

Helpful Report

Posted 1 year ago

“DO NOT ORDER ONLINE! They have a faulty system that will take your money without processing the order on their side even though you get a rererence number and email, then if you ask they do not refund you and even looking up online it says it can take up to 30 days to process a refund (when they actually decide to do it) and 3-5 working days after that to receive it in your bank! Customer service does not assist whatsoever and even managers do not care and do not call back after promising so. AVOID AT ALL COSTS!”

Helpful Report

Posted 1 year ago

Halfords is rated 2.5 based on 1,361 reviews