Trade customer - booked and paid windscreen chip repair, travelled to store, left car, half an hour later I get a call to confirm they don't have any resin to repair it. Asked manager to call me, no response. Several weeks ago I ordered products online, picked up and got home only to realise they had provided incorrect products. Sadly, just a lack of competence from staff. Had they told me they had no resin left, they could have rejected my booking and I could have visited another store to have the repair carried out, to avoid having to drive across the country with a chipped windscreen now at risk of cracking.