Used to use this company, they were great, now owned by Halfords what a horrendous service. I booked a next day appt to have a tyre fitted, paid £6 booking fee, they took my payment, but didn't provide me any confirmation. I called the help line (open till 10pm), but it was closed (that part of the phone line apparently closes early). Tried the "live chat" but it was down, called next day, I was told that my booking had failed and it would be 7 working days before I get my money back. I asked to rebook the same appt over the phone, but now its a £25 booking fee. Customer services unable to help, eventually a manager said (via customer services helper as they wouldn't come on the phone themselves) that if I pay the extra £25 they "might" be able to reduce it once they have checked that "I'm not lying". I asked to make a complaint, unable to provide me with complaints process "can't you just look it up yourself?". So I'm £140+ down, no tyre and I've spent over an hour on the phone. Avoid like the plague!