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Halfords Reviews

2.6 Rating 1,290 Reviews

38 %

of reviewers recommend Halfords

Company Reviews

2.6

Based on 1,290 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 9th October 2023

Halfords 5 star review on 13th June 2023

Halfords 1 star review on 2nd January 2023

Halfords 1 star review on 31st October 2022

Halfords 1 star review on 31st October 2022

Halfords 1 star review on 26th October 2022

Halfords 1 star review on 22nd May 2022

35

Anonymous

Anonymous // 01/01/2019

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“Utterly appauled: All I want is a 7.5amp fuse for my car. Went to Sutton Halford most fuses out of stock. Then went to Epsom Halford again most fuses out of stock. Then phoned number on New Malden's web site which connected to a helpdesk phone number. After repeated explanation in detail what I needed the woman said she would contact branch. After a total of 40 mins on phone she advised store had some in stock. Went to store none available wasted petrol and time utterly appauling. Helpdesk pathetic and store's stock control in 3 branches non existent.”

Posted 1 year ago

“Ordered 3 De-Icers on 13 Dec 22 to be collected at Halfords Store Washington the next day. Total cost of £9 was taken from my PayPal account. One hour later received an email cancelling my order. Problem is that they kept my money. After the 30 days they give themselves in their Terms & Conditions to refund, I got in touch via chat and was assured that withing 24 hours the refund would be instigated - it was not. One week later contacted via chat again and was assured the same - again no contact from their Refund Team. I will now open a PayPal dispute which seems excessive for such a small amount - but they are not getting off with this daylight robbery.”

Posted 1 year ago

“Avoid.8h keep my car there for oil change. I pay top price for that 130 £ and treat me like rubbish. This teams from there is to lazy and have poor management of work, is last time when i use this service.”

Posted 1 year ago

“My son bought 2 tyres & dropped his car off for fitting. After waking around the city for 2 hours he thought he'd best go back as the car would be ready (No Staff at all rang him up). On arrival back at the store he was told that there there was a problem as they didn't have the tyres ?? Then staff told him to ring in a couple of days & they "should" have them in 🤣 To put the icing on the cake you still haven't refunded the £196.18 he paid you & it's been 7 days now. WHAT A COMPLETE JOKE - basically robbery of people's time & money 🤬”

Posted 1 year ago

“Ordered a turbo trainer online during the January sales. Waited two weeks for the trainer to arrive so I could collect it. On the day of arrival I was called and told they couldn't honour the price they had put up on the site. I can't comment about the store itself but I would advise against buying anything on their online store.”

Posted 1 year ago

“I have been waiting for a refund since 1st December 2022. I have contacted them numerous times and my bank manager has as well. Unfortunately to my annoyance l am still waiting for my refund. These people are nothing but a gang of useless zombies. 👎☹️👎”

Posted 1 year ago

“Ordered parts for home delivery, was told would arrive on or before the 29th, Not received, showing on website as in progress, emailed them no response, phoned them and was told get it by the 1st, Call them today to try and cancel, and have been told someone will call call me in 24-48hrs to cancel, I replied saying, no I want it cancelled today, and was told they can't do that. So avoid Halfords like the plaque.”

Halfords 1 star review on 2nd January 2023

Posted 1 year ago

“Do not ever use Halfords especially for mobile fitting . I booked in a start stop battery change on for the first appointment to be cancelled at the end of the appointment window. I rearranged another appointment and again they failed to show and didn’t even contact me to notify me . I called customer service only to be told that they didn’t have the stock and the engineer had continued to his next job yet the tracking system showed the van was on its way then that the job was in progress , they clearly specify that they will call when on the way yet this process has never been followed, I made a third appointment and after calling customer service was told that the engineer estimated time of arrival was 9.43 and yet again as the window for appointment expired I received a text saying I would have to reschedule due to engineer being sick so yet again I’ve had to reschedule another appointment. I filed a complaint but they won’t respond It has so far cost me 3 days of time and money and a failure to even respond to my complaint or compensate me for my loss off time and money . I thought using a reputable company and using the mobile fitting to reduce inconvenience but it has created more than I could have imagined a company such as Halfords I thought I would get a 5 star service but this is sub zero standard and the service is the worst I have ever known.”

Posted 1 year ago

“Your service is shocking. I've booked and paid for "windscreen treatment" for 27th of December 10 am. Day before I got text message "Your vehicle RJ12EPZ is due at National Tyres on 27/12/2022. Please arrive 10 mins before. Track your vehicle's progress in the garage: ....". I arrived about 9.45 and garage was closed. After 40 minutes I gave up and went back home. I called Halfords helpline to get refund but guy told me I get refund within 4 working days. How can you treat customers this way? To sum up, I waste 1hours, fuel and money for nothing. Stay away from them!”

Posted 1 year ago

“Halfords promised me a refund since 1st December 2022. It's now 20th December 2022 and l still haven't received my refund. I rang them up and l contacted them online and they kept saying that I would receive my refund. I am still waiting for a refund. I feel neglected and very angry. These people are nothing but a gang of UNGODLY EVIL ZOMBIE HEATHENS.”

Posted 1 year ago

“I have been waiting for a refund since 1st December 2022. I still haven't received it. My Ref No: 18348755”

Posted 1 year ago

“Such a piss-poor company. Was supposed to receive my online order on Wednesday... It's now Friday! Tried to chat online repeatedly to complain and the lazy buggers are all offline! When you ring up you have suffer some disembodied recorded voice trying to waste your time and bump up your phone bill. You're then put on hold listening to some crappy irritating jazz music and you NEVER EVER get through to anyone!!! No stars is not an option so even giving them one is far, far more than they deserve... Shocking company!!!”

Posted 1 year ago

“I wish that I never used Halfords Autocentre Byfleet!!!! I booked my vehicle in here for its major service, which I paid for and booked online, and I booked a time slot for it. At the counter, they told me I could not wait indoors because it could take the whole day. I had to pay over £20 for a cab back home, and to get back here, another £20. Now if my vehicle had been fixed, it would have been okay, but it was not! My right indicator was still not working as I asked, and my engine management light was still on. My vehicle kept on losing power and struggling to pick up speed and get uphill! They did not fix any of the problems. I had it checked over by them again almost several days later and they said they cannot find any fault with my vehicle because their diagnostic machine does not allow them to read Mercedes fault codes, they do not do any wiring, and they can not fix my indicator. These people are either lazy and do not care or are not proper mechanics to complete such simple tasks. That day again I had to get two cabs wasting my money because they could not honour their time slots! One of the cab drivers even warned me about Halfords and their terrible service and the terrible service he had from that branch. They are only best for MOT’s. I am now stuck with a faulty vehicle, and Halford did not even tell me anything after the first service. I had to call back and drop the vehicle off again. They just passes a faulty vehicle back off to me saying that it was fixed! DISGUSTING service! I will not be back here and I will not recommend them and their below-standard services to anyone! I now have it booked elsewhere. PS Halford. I paid through Klarna. I have now disputed your payment with them! They have put it on hold. So good luck getting any more money out of me. I will be sending them my complaints for their records because I have a legal foot to stand on!!!!”

Posted 1 year ago

“Went for a 10 point check before my MOT, I needed 2 break light bulbs, I asked if they could fit them, no prob. I paid for two bulbs & some oil, fitting of bulbs. Never having purchased bulbs before I did think bill was steep at nearly £40…. When the guy came to fit the bulbs turned out to be wrong ones so had to go back inside when he asked for my receipt I told them I wasn’t given one, but actually would like one…. I got a shock! Each bulb cost me £9 for fitting.. I had joined the motoring club & had thought it was free fitting… I was never made aware of the cost of fitting per bulb at the till. I was never given the receipt at the time. I feel I was taken advantage of, I will never set foot in Halfords ever again. Customer service are well aware of my complaint. Customer service have done nothing to put things right. It took the guy all of 15 mins if that to fit both bulbs, that includes going inside & changing the bulbs ( which cost me another 32p), that is £72 per hr. Halfords have the nerve to advertise on TV & Radio “won’t be beaten on price for fitting wipers & bulbs…I beg to differ SO BEWARE THEY ARE ONLY OUT TO SCAM. ONE LIVES & LEARNS. I WILL NEVER RECOMMEND HALFORDS. WORD OF MOUTH & EXPERIENCE IS THE BEST ADVERTS ONE CAN EVER HAVE… SO HALFORDS ITS IN YOUR BEST INTERESTS NOT TO SCAM YOUR CUSTOMERS…”

Posted 1 year ago

“Whenever I go into these stores, they never seem to have a working tablet to find the right parts for your car. When they have on that work, it turns out it’s all the wrong parts for your car! The only way to find out is to purchase the wrong parts, try them, come back and return them and keep digging for the right parts. When you want to ask someone a question, the few staff that are working are always run off their feet and your stood for an hour waiting. When getting something fitted, it’s also the same story! Waiting for an hour and then finally when they get to you, they struggle for another hour. I decided to sign up to their membership scheme to save a few quid. I was not sure if I would get much use out of it and so I only signed up for a monthly payment scheme. When I signed up the cashier said I should use it right away! Great, saved a few quid and got free fitting. A few month on, I am annoyed by the customer experience, lack of knowledge on cars and queue times for anything so I decide I want to cancel. When I head to the website, to my surprise, I find no way to cancel. I try their only chat portal “chat to an expert!” And am met with a generic automated reply robot. I eventually get annoyed with this and decide to call them. I now find out I have been signed up to a 12 month contract with no way to cancel it. I’m not even able to pay to get out of it! The only way to cancel would be a 30 day window in a year from now. I would have to remember that I am paying a monthly payment, call them up and argue to cancel my way out a contract I never knew I was signing up for! I have since called them several times trying to figure out a way to get out of the contract but it seems the only way, is to take them to court. I have tried to raise complaints with their customer service team but am met with generic replies and copy/paste of scripts and terms and conditions (which are hidden in their site). Utterly appalled at the whole experience and will never shop their again. I’ve spoken to all my family and friends and have told them of my experience and they will be doing the same.”

Posted 1 year ago

“Booked front and rear dashcam fitting. The fitter said he couldn't install the front one because there was no fuse box in the front of the car. This is not correct, the car has two fuse boxes one by the drivers footwell, and another in the boot. I explained that there was a fuse box in the front, but he said he couldn't find it. I then spoke to the senior fitter and asked why they couldn't complete the work, he said that the fuses in the car were all 30amp and live all the time. Again this is not true the car has a variety of fuses with differing amperes, some of which are indeed off when the car is switched off. I was fobbed off with excuses and incorrect information from staff that have little interest or knowledge in what they are doing.”

Posted 1 year ago

“Impossible to actually contact the store. No phone numbers available, web site makes you use the "chat" facility. Initially, this is a robot, which was useless and then a person who appeared to be in China, who was equally useless. I just wanted to get a quote or some work but it was impossible to get one, so I am now forced to take my business elsewhere. Appalling way to treat customers - and outsourcing to China - sorry Halfords but you do not deserve our business !!”

Posted 1 year ago

“Went to buy replacement wing mirror glass. First store dropped it, oh well accidents happen. It was the last 1 in store so had to travel 15miles to another store. So I rang to make sure they had it stock, yes fantastic. Turns out call centre is in South Africa so made sure I called local store. Well temperature -7, I treked there only to find out they didn't have any in store. Can't fault the store staff, they did their best all hunting in store for it but doesn't help me. Third day of trying to fix it and another town to try 20 miles away. Not a happy customer.”

Posted 1 year ago

“Awful chat and telephone. Chat could understand my english and didnt answer my question ...Then telephone I was on hold over 7 minutes for simple question so hung up.”

Posted 1 year ago

“I booked an at home appointment to change my battery I did this by phone to confirm that they can fit it to my Defender - all was well and the appointment booked and confirmed twice by text and email. Today they should have arrived but didn’t - no phone call to say why not and after calling for the 2nd said it’s not a battery that they can fit at home. Then why was I not told this at the time of booing it with a human being ? I have no means of transport to work tomorrow and had to take a half day off work to wait in for an appointment that never happened. Absolutely appalling service and total lack of customer service they clearly do not care about their customers ! Craig Reilly YOU HAVE BEEN WARNED !!!!!!!!”

Posted 1 year ago

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Halfords is rated 2.6 based on 1,290 reviews