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Halfords Reviews

2.6 Rating 1,298 Reviews

38 %

of reviewers recommend Halfords

Company Reviews

2.6

Based on 1,298 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 9th October 2023

Halfords 5 star review on 13th June 2023

Halfords 1 star review on 2nd January 2023

Halfords 1 star review on 31st October 2022

Halfords 1 star review on 31st October 2022

Halfords 1 star review on 26th October 2022

Halfords 1 star review on 22nd May 2022

35

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service by Eamon today. He really went out of his way to help me. He is very knowledgeable and personable! Thank you!”

Posted 1 year ago

“Review of Halfords Retail Tim Murphy 32 reviews GB Rated 1 out of 5 stars I ordered a set of Walser Alessandro… I ordered a set of Walser Alessandro Seat Covers Online for delivery to Sunbury-on-Thames Store. Never received a text message or email to say they were ready for collection. I attended the store and was pawned off with set of Halfords own Brand and assured that they were Walser Seat covers. I contacted Halfords customer service in an attempt to resolve the issue but were of no assistance or apologetic to sort the problem. Halfords clearly advertised Walser Seat covers online and I expected to get what I had ordered. I reordered in store hoping that would solve the issue but I was again given Their own brand. Halfords how can sell an item online advertised as Walser and send me your own brand, clearly a breach of the Trades description Act /Consumer Rights Act 2015. There is absolutely no mention on your website that the Walser Seat Covers are repackaged in your own Brand. As for Customer service its a big Minus from me. Date of experience: October 31, 2022”

Halfords 1 star review on 31st October 2022

Halfords 1 star review on 31st October 2022

Posted 1 year ago

“Positive stars are for the people I dealt with face to face. The negatives though- misleading website information, poor customer support, unreliable timescales and prices. The story- took my bike for repairs, front gears are shot. Was told I had to book a bike health check first. Booked a 30 minute slot online. Took my bike in store and was told I'd get a call back in a day or so. Tried to complain about timescales online. Was told to try calling their customer number to reach the store and chase them. Not my job. Live chat ended without asking for my response. Technician eventually called and quoted 130 for repairs and a week's pickup. Absolutely not, I need that bike for work. Declined and arranged pickup. Technician called back and offered a £20 fix the same day, which worked. Well done to the guy that did the job in the end but Halfords treated me as an absolute from start to finish. Moral of the story- go elsewhere for bike repairs.”

Posted 1 year ago

“Let the following review via Halfords and Trustpilot “ Waste of space chippenham branch. Once again a wasted journey to Chippenham branch, This branch next to never sends you ready to collected updates and if you bring this up in store they will say just come in at said collection time BUT then like today you find your order is taken online and paid for saying ready to collect in one hour and they say sorry we were just about to call to say we cannot find any in stock so another 15 miles of fuel and time wasted.” And guess what Halfords had it removed as they claim it didn’t meet their criteria 🤔 just shows how you cannot trust company reviews when they can moderate them.”

Halfords 1 star review on 26th October 2022

Posted 1 year ago

“We went to Halfords in Bletchley having bought windscreen wipers on line which didn’t fit - although the in store system said they would. Alan, who I think was the manager, was absolutely brilliant. Not only did he work really hard to establish what we really needed and then fit them for us, but he was running the whole store with 2 fairly new members of staff. They were working really hard to support the customers and Alan was co-ordinating the whole store and supporting them. He is an absolutely legend and needs a huge amount of recognition from senior management. The new wipers are also fab!”

Posted 1 year ago

“Avoid at all costs, especially for bike maintenance. They took ten days to do a bad job on a simple repair, twice, and then took two months of chasing to give a refund. Appalling customer service. They have lost me as a customer for my car MOT & service, which I used to have done there – they’re obviously incapable of resolving issues so I just can’t trust them.”

Posted 1 year ago

“Chris that Works at Halfords in Ruddlan North Wales is a credit to his job 👏👏👏👍👍👍”

Posted 1 year ago

“Halfords have zero customer support Halfords have zero customer support. My wife bought a motorcycle battery on order from Halfords sunbury branch.The order was cancelled by them. My wife rightly wanted her money back as it was bought at the sunbury Halfords store. They said they couldn’t give her a refund because the money was up in the cloud and they didn’t have it and to phone customer service. They also couldn’t give her money back. Surely the sunbury Halfords store should refund on her bank card from which it was paid from, but no! The manager of sunbury branch was contacted by the staff and she didn’t want to no either. My wife is still waiting for her money back, this is totally unacceptable.”

Posted 1 year ago

“appalling attitude. all I was trying to do was unsubcribe from mailing. the website says use their live chat. the live chat doesnt recognise 'unsubcribe'. Called customer services. person said 'please hold' never came back. Tried again 2nd said I had to be transferred to head office to unsubcribe. unbelievable but 'tranferred to head office' meant left on a silent line for 6mins. rang head office reception who put me through to resolution team. An outgoing message that suggested it would be putting you through to someone then just cut you off. Will never use Halfords again if I can find another retailer. I never write reviews but thinking of joining Twitter just to explain how pathetic this is -just to stop me unsubscribing from a mailing.”

Posted 1 year ago

“Tony was super helpful in demonstrating how to fit the child's car seat we had ordered. He was so patient and helpful. Thank you, Tony!”

Posted 1 year ago

“I ordered a schwalbe tube with fitting. After fitting got some old tube that 2 days later exploded damaging my tire. Luckily I was fine even tho I was biking on a very busy street. Avoid!”

Posted 1 year ago

“Had a frame snap,despite ordering the frame 4 times and having to call for over an hour in total I'm still bikeless 29 days later,20 days after they said it would be complete THINK BEFORE BUYING A BIKE FROM HERE ESPECIALLY THE HARLOW STORE,SHOCKING CUSTOMER SERVICE”

Posted 1 year ago

“Checked website before traveling to the Horsham branch to collect the item which it said it was in stock, only to be told that it was unavailable. The young assistant told me that it wasn't Halfords fault and they only do a stock take once a year, and his whole attitude was dismissive, and he said they get the same problem all the time. I asked to speak to a manager, and in the meantime another assistant tried to help by checking the website instore, and it said they had 8 items available, but he couldn't find any despite looking for them. I find the whole experience unacceptable, this has happened to me on three previous occasions, and I think the whole experience is totally appalling, and the website a complete joke, and if it weren't for the fact that I have £60 worth of Halfords vouchers, I would never use the shop again.”

Posted 1 year ago

“Never purchase bike from them. You will not get it. I purchased bike from then in the store but they had to ordered to the store and build up. They scheduled me with the date to come and collect. On the day somebody called telling me the bike will not be ready today because they have a backlog but the bike is in the store and will be ready by tomorrow. They re-scheduled me for next day. I came next day just to hear that not only the bike is not ready but also is not even delivered to the store yet. They were unable to tell me when the bike will be delivered maybe tomorrow. I went the next day (no calls to tell me not to come because bike is not ready) and again bike not even delivered. This was going on to the point i had enough to request refund. First member of staff told me i can do it over the phone. Which i learnt later was lie. As i called them next day again the first one i spoke told me that all is sorted. Then another one call me to tell me that is not, i need to come to the store with the card. They just don't their own procedure, with two of them telling me that can be done over the phone. I got to the store really furious already. They were moving me from till to the till because apparently they were not able to do it on that one, the next one didn't work so i was pushed to the one with huge queue. I think this was malicious because i dared to request refund so they vile to me . But how long you can wait for a bike Jeeez. Unprofessional, untrained staff and callous and malicious.”

Posted 1 year ago

“Do not make an online order with this company they will charge you for goods that you have not received. Customer service is an absolute joke. Unbelievably poor I don't know how they keep any Customers.”

Posted 1 year ago

“I had a dash cam fitted today at Halfords Newbury. Excellent customer service and very pleased with the fitting.”

Posted 1 year ago

“Competitive on price,staff helpful.”

Posted 1 year ago

“Do not attempt to book a windscreen repair with this company. Apparently they have no means to undertake windscreen repairs in the rain! Something they fail to mention when you are booking your appointment online. The just cancelled mine today when due to arrive. Strange that a company should branch out in to mobile repairs at our homes with no means to allay bad weather. Even stranger giving the normal UK weather. They are planning to fail themselves and you. Vote with your feet - this company is just a shop not a customer serving supplier, keep clear as I will be from now on.”

Posted 1 year ago

“Unable to provide replacement battery and charger for Coyote Connect electric bike purchased from Chester Greyhound store six years ago. This makes the bike now unfit for purpose. The staff at the store were polite and considerate but helpless because of the lack of backup in the system. The charger literally exploded on connection to the electricity supply. Fortunately I was unhurt. Subsequently After numerous visits and conversations . I was told they could not do anything for me thus making the bike absolute although mechanically sound. Because I am 86 years old the powered support was necessary for me to enjoy cycling. A huge disappointment and clearly no service support available for a bike bought for £599 six years ago. A very indifferent response from Halfords.”

Posted 1 year ago

“Friendly Staff - Good value for money.”

Posted 1 year ago

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Halfords is rated 2.6 based on 1,298 reviews