After my big disappointment with my experience at Hendon branch auto centre (failed the MOT cost me arm and leg, unnecessary changed of brakes and pads- prior to MOT I had 10 points car check, brake was no issue). I returned to the auto centre on the 5th April to let them know the reverse light was not working. Prior to this on the 18th of March results of 10 point check ,I was advised to take my car to auto centre to fix the reverse light and top up the coolant just to ensure what colour the coolant , blue or pink. I patiently waited 1.5 hour to be told all was done by Jason, he was brilliant and very helpful. Prior, on the 18th of March , I went to the store to book the MOT (booked 30th March), a kind approachable guy Hattif checked my car reverse light as I was confused that only one reverse light seemed working. Hattif ensured that only one will show as most of the models do. So I knew very well the the reverse light was working prior to MOT. I collected my car on the 1st April .I only use my car once a week. On the 3rd of April I decided to check the reverse light to my surprised it was not working. So, I took the car on the 5th April and spoke to Brendon. He was not helpful. He said it was not in their system the reverse light was fixed and I was not charged. If I want they can do that will book and has to collect next week ( Easter break). So really disappointed, went to the store. I was so happy to see Hattif as he knew the reverse light was fixed prior to auto centre failed MOT correction. He was already finished his shift but he knew I was upset. He went extra miles to help me. I would give him 5 stars for his customer dedications and highly recommend for him to be given employee of the month. Luvis