Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.49

2.5 Rating 1,421 Reviews

36 %

of reviewers recommend Halfords

2.5

Based on 1,421 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 9th September 2025

Anonymous // 01/01/2019

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“6/12/23 Had to bite the bullet and get a MOT from these guys again I thought the last time was just them being expensive they didint really do anything else wrong But after the mot on the 6th of December I'm never going back A week before the mot I had the car pre checked and had a " mock" mot test done at it passed on everything it was just a little low on coolant So I topped it up Went in for the mot test And apparently failed on brake lagging I found this strange as the car was tested on a rolling road the brakes were out by 10% but apparently that's fine aslong as it's not 30% as I've been told So I took the car back into the garage it was originally at It was tested again Same results about 10% on the brakes Took it into a different garage and paid them to check it Same results again I found this weird I didint want to pay for another mot so I stuck with halfords Brought the car back into halfords to be told its the same problem I explained to the guy that it can't be theirs literally nothing wrong with the brakes it's been tested on 2 different rolling roads They told me it could be the abs And the brake fluid looks a tad dark I was that frustrated that i decided to just get it tested elsewhere and hey presto it passed A couple of days later I gave the abs a clean and changed the brake fluid So the car was still the same as it was when halfords had It the only difference was a cleaner looking abs and fluid I made a complaint to halfords customer service and asked for my money back I was contacted by the guy that did the mot a few days later And he said if I bring it back in let him test the brake lag and if its fixed then he will give me my money back I took it in the next day And weirdly enough the car had no brake lag 🙄 so he looked under the bonnet noticed the abs was cleaned and the brake fluid was changed So he said because you've done that you've probably fixed the problem so I'll have to talk to my manager to see if they will give you your money back It's now the 6th of January i still haven't recieved any communication about this refund Halfords are con artists I'm never returning to the auto centre or the shops Honestly wouldn't trust these cowboys 14/12/21 went in for a MOT the price for the MOT is what you would expect so no problems there the problem i had is the price they charged me for 3 indicator bulbs because thats what failed my MOT they came up to £57 dont get me wrong they did tell me i can go elsewhere to get it done but i called up hundreds of places and no one could get me in to fit the lights and also i couldent drive around looking for a garage with no MOT so i was forced to pay that price the next day i called up the same places i tried yesterday to ask out of curiosity how much it would cost to fit 3 bulbs and all of them was between £10-£15 because its such a quick job the only reason why i gave halfords 2 stars is because they got me in for a MOT the same day i booked it thats honestly the only good thing i can say about the place”

Helpful Report

Posted 2 years ago

“Bought a Carrera bike at Halfords 6 months ago. I go on it twice a week mostly on roads and cycle paths. Within that time, Ive had to take it back 3 times. Once for a air puncture and twice for a snapped chain. None of this included in the warranty and they insinuate I should have bought the repair care package so I would have got all that included. What I find incredibly cheeky though is that when they repaired it the first time they vaguely alluded to the gear mechanic not being aligned with the chain (after they fixed it) and that has led to it snapping off again. Then they try and upsell you to buy chain cleaners/degreasers to get more money out of you and to excuse the faults I've been getting but shouldnt have happened. Definitely going somewhere else if it should happen (which I'm expecting it to).”

Helpful Report

Posted 2 years ago

“I booked a tyre replacement on 21 December for home fitting on 23 December and received a confirmation email. 23 December - no fitter arrived 24 December - called and was told the appointment was cancelled by Halfords - they apologised that I hadn't been told and was referred for a refund 27 December - called and spoke to the refunds team, they said they'd put a call through, someone would be in touch that afternoon....no call came through 28 December - called again, advised there was no record of my previous calls and a case was raised - advised it would take up to 72 hours to respond 3 January - still no contact. Called and was advised there was no progress but they would escalate my case. I asked to speak to a manager, they were busy but confirmed my number and was advised a manager would call me back. Still no call! And still no refund - I'm due over £180 back!”

Helpful Report

Posted 2 years ago

“The worst place ever for mechanics The worst place ever for mechanics. AVOID. They say you have free MOT with a membership and when you go there, they try create problems and silly things in your car and will charge you a fortune with stupid bills, so you end up paying so much morre than if you didn't have a membership or went to a different mechanic, the store staff are ok, but The garage staff is really rude and without experience and they look as if they hate their own jobs for some reason. Go to any other mechanics other than Halfords 👎👎 Halfords autocentre Saughall Road Chester , CH1 5EY👎👎”

Helpful Report

Posted 2 years ago

“Went yesterday as my battery charging light came on, they fitted a new battery and Zi asked if the alternator was ok, chappy tested it whilst I turned the head lights and heater on , yes all ok. The charging light was still on but he said it would need resetting to remove the old fault code. Drove off and broke down 40 mins later when the new battery ran flat, had to wait 2 hours in the cold for the AA, after a quick look he pulled out a rubber belt and said if had broke, no way the alternator was working. Poor advice and service not happy at all”

Helpful Report

Posted 2 years ago

“Visited the Windmill Road store to order a top box the member of staff couldn’t have been more helpful. Nothing was too much trouble and he explained everything with no sense of rush! Absolutely outstanding service. Puts most retail to shame!”

Helpful Report

Posted 2 years ago

“Did not receive good acknowledgement of warranty issue. However after pressing they did agree to the repair. Asked for prepaid service to be carried out but did not do this after specifically asking for this to be written down. Unable to contact depot to arrange pre paid service by phone Told to visit another depot direct by visiting as telephone booking of pre paid service not possible.”

Helpful Report

Posted 2 years ago

“Quick and easy battery replacement which I was happy to pay £27 for because the new battery needed to be coded to the car. Upselling the motoring club, with its upfront saving for an ongoing monthly fee, afterwards was tedious. It didn’t make sense for me to take this up and I had ‘Halfords’ maths rammed down my throat for 2 mins as a consequence. No thank you. Would have been 5 stars if they just accepted my answer the first time.”

Helpful Report

Posted 2 years ago

“Halfords offers be aware. I was looking to purchase tyre. Halfords had a 10% offer on some of the brands at the time if you bought 2 tyres. However i wanted budget tyres they didn't have 10% on these i thought I'd wait until i get paid, anyway they put 10% on these as well but they work out more expensive now so please don't be fooled by these offers”

Helpful Report

Posted 2 years ago

“Disgusting took our money, then cancelled the tyre service leaving us without transport because we booked them. Will never use again for servicing etc as we have done loads in the past. Will be reporting to trading standards immediately”

Helpful Report

Posted 2 years ago

“Received my baby seat with missing cover I have foned them 4 times and still nothing. You can have yr baby seat back and I would never buy from you again”

Helpful Report

Posted 2 years ago

“DO NOT ORDER A BIKE ONLINE THEY ARE DEATH TRAPS. Recently spent £960 on a bike. Paid extra to have delivered built and it came as bike parts in a box. No paperwork of guarantee or parts checked etc. This was a birthday present but it gets worse! We called to be advised someone would call back with a refund for the build that didn't happen and options. Never happened. Still not the worst part! We built the bike ourselves according to the instructions. My son then proceeded to ride to the local bike club and had the bike checked out by qualified technicians... now it gets bad! The handlebars were waiting to come apart. The tyres were barely pumped up. Breaks weren't responding. Gears bent and forks totally faulty! Basically had he jumped a kerb (the minimum its performance is built for) he'd be seriously injured if not dead! We took to Halfords store where the staff were very good. Sorted the bike out and were equally appalled at the 'death trap' we had paid almost a grand for! Proceeded to take it up with head office where my son's safety and their failures they valued at £50 compensation!!!!!!!!!! Needless to say we are now seeking legal advice. This cannot happen to another person!”

Helpful Report

Posted 2 years ago

“Went into the Haverfordwest branch,the sales assistant was good and I agreed to order the recommended Sat nav online and a slot for fitting it...what a joke,the website is a nightmare,kept stating that the item was not available in my nearest store,nearest store available was 2 hours by road,could not contact the store directly,eventually had a phone call which ended with the Halfords person agreeing that I should go back to the Haverfordwest store buy a sat nav there not have it fitted but to run it from the cigarette lighter socket....rubbish service and a complete waste of time.”

Helpful Report

Posted 2 years ago

“just went to replace my battery which was on warranty.. they guy at their rugby branch was so rude I can not explain in words. mostly halfords is any way expensive on top of it their policies and customer service is worst than other retailers like carpartforless they are super amazing in thier customer service.”

Helpful Report

Posted 2 years ago

“Waiting for my refund for tyres which haven't been fitted becouse one of my wheel nut key is different .I decided to buy two tires on eBay instead becouse wheel nut remove will cost me money so instead of pay 235 in national tyres I will pay half price including fitting on eBay for cheaper ,but grip A tyres .I don't know why they haven't gived me refund yet,the waiting time is so long .”

Helpful Report

Posted 2 years ago

“AVOID!!! Sold me a Carrera bike in Nov 21 that broke after a day. Repaired (incorrectly) and over 2 years I've had it back 3 times with the same fault. Found out last week that the issue causing this reoccurrence was obvious was never repaired. This issue was there from purchase and my son has been at risk the whole time he's been riding it. I have evidence that the fault was there from purchase and they've refused a refund because they can't see the image properly and it's 2 years later. Can't let him out on it now and have to buy a new one. Customer services siding with the store despite all my evidence. I will never use Halfords again.”

Helpful Report

Posted 2 years ago

“Truly terrible Truly terrible Not worth one star. Awful place, no customer service, I asked for advice, didn't get it, just a shrug, as the bored Halfords person was keen to move on to next customers. Ended up wasting my money on something I couldn't use. Unable to even contact Halfords to discuss, no reply to emails... such a shame, as a cyclist (& motorist) I have always shopped there, will have to find somewhere else in future.(DUMFRIES STORE) Not only this, they REMOVED my review from their website, rather than address the problems.”

Helpful Report

Posted 2 years ago

“Ordered item online. Said it was available at my local branch so used "Click and collect" . Then got a phone call from the branch to say that the item was unavailble at that branch. When I pointed out what the website had stated, I was told this was due to an "error" in the stock program. I was advised to go to the next branch, 25 min drive each way as they had 2 items in stock. When I asked how they knew this, they said they had looked it up online(!) When I pointed out that this had already proved unreliable, They suggested I phone the branch directly to check. The phone number you get online is the same for all branches and reaches a central switchboard - I was told you can't contact branch directly. Working through the steps in the recorded menu it initially told me to check stock online - which was particularly annoying as this is how the problem started. When I finally got through to a human being I explained, and the lady said she would contact the branch for me to check their stock. Shortly after, she got back to me to say that the branch were not answering her calls, so she could do nothing for me, End of call.”

Helpful Report

Posted 2 years ago

“Totally useless company, waited all day, they then call at 5pm to cancel. Never again”

Helpful Report

Posted 2 years ago

“Ordered wiper blades yesterday and fitting at local National Garage today. Made garage appointment . Arrived -no wiper bladeshad arrived . National attendant used F word to describe Halfords website in front of my 4 year old Grandson. asked for refund. Never again.”

Helpful Report

Posted 2 years ago

Halfords is rated 2.5 based on 1,421 reviews