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Halfords Reviews

2.6 Rating 1,290 Reviews
38 %
of reviewers recommend Halfords
Company Reviews Questions Metrics Info
2.6
Based on 1,290 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 26%
Accurate And Undamaged Orders
Greater than 56%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Over A Week
Customer Service
1.9 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Halfords Reviews

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 9th October 2023
Vicki
Halfords 5 star review on 13th June 2023
Anonymous
Halfords 1 star review on 2nd January 2023
Derek
Halfords 1 star review on 31st October 2022
Timothy
Halfords 1 star review on 31st October 2022
Timothy
Halfords 1 star review on 26th October 2022
Chris
Halfords 1 star review on 22nd May 2022
Taylor Thrall
35
Anonymous
Anonymous  // 01/01/2019
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MKF
Unverified Reviewer
“Booked windscreen repair and Duxback for windscreen on 18th November 2022. Plus visit cost. Came to do work as requested on the day. Hence 1 star. Was warned before carrying out windscreen repair that it was at my risk if the windscreen broke. Not told that at the order. Repair done but can still see where it is. Luckily not in important part of the windscreen. Fitter could not do Duxback as did not have any in stock. Gave it a couple of days to see if they would contact me. Nothing, so phoned customer service. They checked my details and confirmed the fitter had recorded the Duxback was not carried out and someone would phone me. 6th December 2022 and no return phone call so I phone again. Speaking with a pleasant person with South African accident who goes through my details again and has to speak to someone else; leaves me on hold saying she will get back to me in a moment. After hanging on for 15 minutes I get asked to take a survey. The first two questions I answer must have made it clear I was not happy so when it came to "would I recommend Halfords" I was not told which button to press to say yes or no. I assume they thought I would try to guess a number and press the "yes" button by mistake. What button was I supposed to press Halfords? You can't even get your questionnaire questions right, so little chance for the rest of us. Nobody has called me back yet. I suppose it is small claims court for my refund!! Interesting to see above that 41% of reviewers recommend Halfords. That means 59% don't!!”
Helpful Report
Posted 1 year ago
Steve McDonald
Unverified Reviewer
“Bought a car stereo online but found it cheaper elsewhere so went to Farnborough store to claim on the Price Promise - spoke to the manager who used every excuse possible to avoid paying. Gave up in the end - will buy the cheaper item and return the Halfords unit for a refund.”
Helpful Report
Posted 1 year ago
John Mccomb
Unverified Reviewer
“I booked my granddaughters car in for a dash cam to be fitted which I paid for for Christmas present Now the man who fitted told her she had a fuel problem and would need a diagnostic test which would cost £50 she phoned me and ask me what should she do I informed her that my son her uncle who is a AA man will carry out the diagnostic teat which he did and found nothing wrong and advised me to put in this review about Halford so so mecanics trying to rip young drivers off myself and the rest of our family will not be using Halford again o yes another thing she wanted a battery for her key and was told that she would have to go to a main dealer and get it programed in but was not true as mu son fitted new battery job done”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“We purchased an electric scooter and the mud guard broke after hardly any use returned it to the burton on trent store which the technician said he would order the part and advised us we could still carry on using the scooter even though there was also no light on it as its fixed on rhe mud guard .I got a call the next day to say the part was out of stock untill end of march 2023 which means we have to wait 4 months .no alternative was offered even though we were advised we could carry on using the scooter with no back light .rang customer service 3 times to be told it has been passed on to another team this was passed over on the 14th of November its now the 29th rang today they would not put me through to the customer complaints department promised a call today .Guess what no call absolute diabolical service one very unhappy customer also asked to speak to the manager of the store who I was told couldn't speak to me as he was too busy on the till”
Helpful Report
Posted 1 year ago
Clair
Unverified Reviewer
“Very helpful staff who were quick and efficient.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Took my bicycle in for service and was told that it would be ready in the next day or two. Now I learn that it might take six days or more. Why couldn’t I be given a particular time slot instead of leaving the bike gathering dust in a back room until someone gets round to doing their job? Customer service phone line next to useless. If your bike needs work, take it to anywhere others than Halfords”
Helpful Report
Posted 1 year ago
Ess
Unverified Reviewer
“Cam from watching a video online of someone debating the price raise from them selling a ebike for £400 then when Black Friday comes they selling it for 495. Terrible”
Helpful Report
Posted 1 year ago
Lydia Rushton
Unverified Reviewer
“Thank you for your prompt response Harriet. To be honest I’m not interested in having the store manager call (Damien) I believe? The fact is your customer service representative who I called at 15:21 hrs today put me on hold could not find the order details spoke to the store and passed on my details mobile number so the store could call me back. At no time were we emailed or phoned with an update on our order. Then Damien made me out to be a liar by saying that’s not what they do and they’ll just tell you your details were passed on. I wholeheartedly believe that my details were given to the store and no one could be bothered to call me. If it’s true that there are issues with your IT systems they should be resolved. It was excuse after excuse and rebuttal after rebuttal with no apology from Damien. Who incidentally was busy laughing and joking with two female staff and not paying attention to customers when I entered the store. Entering into a conversation with the store manager will not resolve anything. He can email me if he chooses. My time is precious I spent a considerable amount of time which was wasted on phone calls and now replying to this email.”
Helpful Report
Posted 1 year ago
Linda
Unverified Reviewer
“So disappointed with Halfords. Was told my car needed 2 bulbs at the rear. The fog light and the rear brake light. Left my car and they fitted these. I went back to store and paid and collected my keys. It turned out that they had told me I needed a rear fog light left side that was not needed and not even wired for use. They charged me for no reason. When the bulb was fitted it would have never worked as there is no electrical connection to it. The fitter would have known immediately, but still 1. did not inform me 2. charged me for the bulb and the fitting. Worse still is getting through to the store to complain. I rang and you get through to South Africa call centre... they are polite but do nothing except leave you on hold now happened 3 times and was told 1st time store will ring you... they don,t second time told same ... no call ... third time ... told putting you through then the line disconnects after hearing a voice with a south african accent supposedly from netherfield nottingham... I now have to contact the CEO Graham Stapleton by email his email address is on the internet. Of course i still await a reply... Please be warned Halfords are retailers that are interested in selling products whether you need them or not !!! they seem to have no functioning customer service that will help you at all and cannot even get the smallest details right.. be warned stay away from Halfords”
Helpful Report
Posted 1 year ago
Clarke
Unverified Reviewer
“I bought a set of boltless shelving online. Arrived prompt and was excellent. Two days later noticed Halford had set up a recurring payment from my debit card. Advised by bank to contact customer service. Customer service absolute joke. Case made 7th November and promised call back within 2 days. Nothing. Called 11th November. Constantly put on hold by staff who were rude and not helpful. Told there was no case created. After threatening to report to my bank eventually put through to a young lady who told me nothing on their system. Sent a screenshot show recurring details. Though she was pleasant was very disinterested. I asked for email stating recurring payment not on system so can inform my bank. Still waiting for email. Can't trust Halfords so never buying online again from them. Hopefully my bank will now help”
Helpful Report
Posted 1 year ago
Ben T.
Unverified Reviewer
“Excellent customer service from Steven, Hollie and Ben at Ilkeston branch. They are a credit to the company. Thank you.”
Helpful Report
Posted 1 year ago
Horatio Wilson
Unverified Reviewer
“Taken my bike to nuthall road halfords for repair... it's a carrera which halfords make. It's in for repair in may with a quote of £250, they call me in November to inform me they are not repairing the bike because it will cost £400. Disgusting customer service.”
Helpful Report
Posted 1 year ago
Christina
Unverified Reviewer
“Brilliant service by Eamon today. He really went out of his way to help me. He is very knowledgeable and personable! Thank you!”
Helpful Report
Posted 1 year ago
Timothy
Unverified Reviewer
“Review of Halfords Retail Tim Murphy 32 reviews GB Rated 1 out of 5 stars I ordered a set of Walser Alessandro… I ordered a set of Walser Alessandro Seat Covers Online for delivery to Sunbury-on-Thames Store. Never received a text message or email to say they were ready for collection. I attended the store and was pawned off with set of Halfords own Brand and assured that they were Walser Seat covers. I contacted Halfords customer service in an attempt to resolve the issue but were of no assistance or apologetic to sort the problem. Halfords clearly advertised Walser Seat covers online and I expected to get what I had ordered. I reordered in store hoping that would solve the issue but I was again given Their own brand. Halfords how can sell an item online advertised as Walser and send me your own brand, clearly a breach of the Trades description Act /Consumer Rights Act 2015. There is absolutely no mention on your website that the Walser Seat Covers are repackaged in your own Brand. As for Customer service its a big Minus from me. Date of experience: October 31, 2022”
Halfords 1 star review on 31st October 2022 Halfords 1 star review on 31st October 2022
Helpful Report
Posted 1 year ago
Nick
Unverified Reviewer
“Positive stars are for the people I dealt with face to face. The negatives though- misleading website information, poor customer support, unreliable timescales and prices. The story- took my bike for repairs, front gears are shot. Was told I had to book a bike health check first. Booked a 30 minute slot online. Took my bike in store and was told I'd get a call back in a day or so. Tried to complain about timescales online. Was told to try calling their customer number to reach the store and chase them. Not my job. Live chat ended without asking for my response. Technician eventually called and quoted 130 for repairs and a week's pickup. Absolutely not, I need that bike for work. Declined and arranged pickup. Technician called back and offered a £20 fix the same day, which worked. Well done to the guy that did the job in the end but Halfords treated me as an absolute from start to finish. Moral of the story- go elsewhere for bike repairs.”
Helpful Report
Posted 1 year ago
Chris
Unverified Reviewer
“Let the following review via Halfords and Trustpilot “ Waste of space chippenham branch. Once again a wasted journey to Chippenham branch, This branch next to never sends you ready to collected updates and if you bring this up in store they will say just come in at said collection time BUT then like today you find your order is taken online and paid for saying ready to collect in one hour and they say sorry we were just about to call to say we cannot find any in stock so another 15 miles of fuel and time wasted.” And guess what Halfords had it removed as they claim it didn’t meet their criteria 🤔 just shows how you cannot trust company reviews when they can moderate them.”
Halfords 1 star review on 26th October 2022
Helpful Report
Posted 1 year ago
Clare
Unverified Reviewer
“We went to Halfords in Bletchley having bought windscreen wipers on line which didn’t fit - although the in store system said they would. Alan, who I think was the manager, was absolutely brilliant. Not only did he work really hard to establish what we really needed and then fit them for us, but he was running the whole store with 2 fairly new members of staff. They were working really hard to support the customers and Alan was co-ordinating the whole store and supporting them. He is an absolutely legend and needs a huge amount of recognition from senior management. The new wipers are also fab!”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Avoid at all costs, especially for bike maintenance. They took ten days to do a bad job on a simple repair, twice, and then took two months of chasing to give a refund. Appalling customer service. They have lost me as a customer for my car MOT & service, which I used to have done there – they’re obviously incapable of resolving issues so I just can’t trust them.”
Helpful Report
Posted 1 year ago
David Jones
Unverified Reviewer
“Chris that Works at Halfords in Ruddlan North Wales is a credit to his job 👏👏👏👍👍👍”
Helpful Report
Posted 1 year ago
Richard Evans
Unverified Reviewer
“Halfords have zero customer support Halfords have zero customer support. My wife bought a motorcycle battery on order from Halfords sunbury branch.The order was cancelled by them. My wife rightly wanted her money back as it was bought at the sunbury Halfords store. They said they couldn’t give her a refund because the money was up in the cloud and they didn’t have it and to phone customer service. They also couldn’t give her money back. Surely the sunbury Halfords store should refund on her bank card from which it was paid from, but no! The manager of sunbury branch was contacted by the staff and she didn’t want to no either. My wife is still waiting for her money back, this is totally unacceptable.”
Helpful Report
Posted 1 year ago
Halfords is rated 2.6 based on 1,290 reviews
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