Firstly, the website for booking online is shockingly bad, I made two attempts to book a service using their Payment Assist scheme - the first timed out, the second seemed to go through but I didn't receive an email confirmation and nothing showed up on my account. Halfords online chat had no record of the booking, so I called Payment Assist and they had my payment details and said I needed to contact Halfords again and ask them to connect the order with the payment. Halfords, now on the phone, had no record of the order either, even though my payment details and finance plan had gone through. At one point I was put through to the actual garage who said the day I wanted was fully booked - and yet, if you went on to the website it still allowed you to book that day! There was no real connectivity between Halfords, the finance plan company and the garages. Oh and when I first booked I was quoted £137 but when I checked again after speaking to customer service it was now £165. Never again am I going through all that hassle.