Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.52

2.5 Rating 1,365 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,365 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

Visit Website

Email:

customer.services@halfords.co.uk

Write Your review

Tell us how Halfords made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Halfords 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Email confirmation of collection does not arrive. Chat gives a link to check the order. Link says order does not exist. Chat doe snot understand my request to talk to a human.”

Helpful Report

Posted 5 months ago

“Very poor customer service. Trust pilot rating of BAD which matches mg experience.”

Helpful Report

Posted 5 months ago

“Weston supermare halfords awfull discusting service exstornount price ,no knowledge of product what so ever .went to buy cd radio told only one on display when clearly 2 . Purchased one needed gap plate And harness took 10 minutes to find products £119.bought products if fitted £125 extra and 3 weeks wait lol. I went out side fitted it in less 15mins ...to remove old replace new and working .went back in store to ask about loom colours on loom in wrong place and operation of radio atrocious response didn't want to know no knowledge of product whatsoever. To have radio fitted would cost £125 £8.33 per minute over 15minutes duration. This whole experience was hilarious no customer service care or any knowledge of the product I wanted people hanging around doing nothing and getting paid ...there's no after care for any product purchased .3 weeks fit a radio and no one was out side in service tent at all that's £125 lost if a fool was to go for that option. Awfull ..”

Helpful Report

Posted 6 months ago

“Booking number A966b023692. Booked and paid for 4 tyres to be fitted at home on the 19/12/24 but nobody came. They sent a message will contact first thing in the morning and the next day no one bother to contact us and until now after 2 weeks we still wait Halfords auto centre to contact and re-book but still nothing happen! AVOID HALFORDS!”

Helpful Report

Posted 6 months ago

“I've just had the unfortunate experience of trying to buy a product listed as an online exclusive, through their website. The chat bot disconnected 2x times. On the 3rd try I got a CSR babe Chantarjeet. I gave him the details he told me me to clear my cache & data "can I help you with anything else today?" I did this without disconnecting the chat & it didn't work. It took 5 minutes between Reply of each message. He finally checked the stock & supposedly not available, eventhough the site says it is. Over 30 minutes wasted. Useless from start to finish!”

Helpful Report

Posted 6 months ago

“Received a halfords Car Cap for Christmas. Great idea to prevent all my car widows from icing up overnight. The product does say it's lightweight, but a small breeze and the cap is so difficult to fit, it just blows all over the place. It's a two man job to fit it. The instructions say that the elasticated hooks should be adjusted to ensure a tight fit but they are non-adjustable!! Rubbish product. Disappointed, I really thought the quality would have been better than the one I bought from Lidl, but no, it isn't.”

Helpful Report

Posted 6 months ago

“I would like to commend the service at Halfords Stoke and particularly Louis. Absolute service as it should and went above and beyond. Rocked up at 19:45, 15 mins before closing, having just found out one of my headlights had blown. Vehicle couldn't be found on the in-store self help touchscreen so I asked for assistance. Turns out this was not Halfords system, myself and Louis, the advisor searching the internet couldn't find out what bulb was required and the car had lost its handbook long ago. No trouble at all, Louis was outside under the bonnet fast in the dark and pouring rain to find out, quickly coming back out with the right bulb and fitted in 5 minutes. All whilst chatting to me about my holiday destination and his experience in Portugal too! Well done Louis and Halfords for the amazing service.”

Helpful Report

Posted 7 months ago

“Disappointing Experience with Halfords I purchased an electric bicycle from Halfords in Bristol on Saturday, 9 November 2024. Unfortunately, while riding the bicycle to collect my children from school, the back wheel suddenly and unexpectedly locked, causing significant inconvenience. I contacted Halfords customer service about the issue and was advised to return the bicycle for inspection. I returned it on 16 November 2024 and requested a refund. Unfortunately, despite the bicycle being faulty and unused since the incident, Halfords has refused to provide a refund. This has been a frustrating experience, and I am disappointed with the lack of resolution. I expected better customer service and support from such a well-known retailer.”

Helpful Report

Posted 7 months ago

“This company is a joke - useless customer services and impossible to campaign or get anything resolved. Will never use them again!”

Helpful Report

Posted 7 months ago

“Ordered a mobile tyre change on Sunday morning and arranged and booked a time slot for Monday morning 10-12 am. I got a confirmation but on Monday I had to call in to receive the message that there need to cancel the booking and rebook for Tuesday. If I would not call myself I would end up waiting hours. Now I lost 2 days off work just because there could not inform me early that there can’t do even a simple mobile tyre change. Worst mobile tyre change company ever”

Helpful Report

Posted 7 months ago

“Utterly disgusting customer service. Live chat just 'refer' you to a specialist team if your order has not arrived but nobody contacts. After 4 chats over a 7 day period no reply. The gatekeepers via chat are useless with no ability to actually do anything to help.”

Helpful Report

Posted 7 months ago

“Offering 20% discount on tyres online. But at checkout, only 15% given. Over an hour bring transferred to different people on the telephone. Went onto chats and half an hour "chatting" to someone from another country who simply said "only 15%" and refused to transfer me to a manager. Terrible customer service”

Helpful Report

Posted 7 months ago

“Send damaged goods and refuse to communicate with me Received order... Both items damaged. Card board box damaged and damp. Bottled broke and leaked! Been InTouch with customer services they have told me I must wait until they contact me on what they decide to do... Sorry but they have my money and I have two damaged orders and they are dictating to me that I must wait for their decision! Absolutely disgusting. First and last time I will ever order from Halfords. Still to his day I am waiting for them to come back to me. I have contacting my credit card company and I will escalate this to the ombudsman.”

Helpful Report

Posted 7 months ago

“Here’s a corrected version of your statement: I purchased a Halfords Apollo folding e-bike and used it for just two weeks before the battery stopped working. I took it to Halfords Chingford for repair, and initially, they told me it would take one week. However, every time I called for an update, they kept telling me to wait, and now it has been more than 23 days with no resolution. This is extremely disappointing—it’s just a bicycle, not a Formula One car, yet the repair is taking unreasonably long. The delay has already affected my daily commute and forced me to spend extra money on train fares, which cost me £6 per day. Given that the bike was only used for two weeks before the battery failed, this reflects very poor product quality and an even worse customer service experience. What’s the purpose of buying an e-bike if I can’t even use it for its intended purpose? I feel this delay is unacceptable, and I am deeply frustrated by the lack of communication and progress. Very disappointed very poor quality and services.”

Helpful Report

Posted 8 months ago

“4 Halfords own brand Carrera E-bikes failed within 50 miles - latest one has done ZERO miles and they won’t repair or refund as out of warranty even though replacement bike is broken brand new!! Won’t even switch on. Never been ridden. I am disabled and they said to bring it into store and only then did they try to charge me to fix it!!! Ed the manager at the Maidstone store had a terrible attitude and was a disgrace and put down staff (Jasper) who were much friendlier and gave way better customer service! £1399! Give me my old bike back then at least that one switched on!”

Helpful Report

Posted 9 months ago

“If I could give 0, I would. Sunday I realised I had a puncture and needed a new tyre. Looked on halfords for the tyre and planned on booking a mobile fitting Monday evening. The tyre was competitively priced but they charged me a “single tyre supplement” charge of £24.99. In every other garage I’ve been to or had mobile fittings, I’ve never heard such nonsense. I had booked for my tyre to be fitted between 6-8pm at the cost of an extra £17.50. The whole charge came to £183.48. First problem was this was taken from my bank TWICE. So I’m now down over £360 in a cost of living crisis. Monday rolls around and I’ve been dropped off at work as I can’t drive my car. While at work, where I am, like most people, unable to reply to calls and messages, was left two voicemails. The first was the mobile fitter asking if he could come earlier as he had finished all other appointments and didn’t fancy working quite that late. The second voicemail was to say he had a ‘family emergency’ and now could not attend the fitting and that I would need to ring Halfords to rebook. Of course, I was disgruntled and would have been more understanding had he not already mentioned he didn’t want to be working so late. I promptly phoned Halfords in my Frustration. When you book these things, they’re meant to be carefree and easy. This was definitely not the service I experienced. I phoned up and the lady told me there were no other mechanics available and I’d have to wait for their next available appointment. I had mentioned to her that I had also been charged twice for this service not to happen. She told me a different story. The mechanic has been ‘in an accident’ during the day and could not attend the fitting. Somehow, these stories did not add up in my mind. I explained I’d like a refund as I needed the tyre Monday and then had to rush around trying to find the same tyre elsewhere. The woman on the phone explained she would raise the refund but it’d take 5 working days to be returned. In a cost of living crisis, lots of people do not have £350 spare for cancelled events - let alone £183 spare. I have since had no notification regarding the refund that she ‘raised’. To say I’m dissatisfied is a huge understatement. I don’t feel I have been listened to, looked after as a returning customer, or dealt with with sincerity. I have emailed Halfords as well and am waiting their response”

Helpful Report

Posted 9 months ago

“Halfords are refusing me to refund me for a free gift they made me purchase (wouldn’t let me complete the transaction without forcing me to buy it despite being advertised as a free gift and I have a screenshot of this.) I have been requesting a refund since 30th September, both in writing and on the phone. I have it in writing via email on 3rd October that I would be refunded within 72 hours but despite calling 3 times today (had to call 3 times as previous customer service reps, Thandi and Zintle both hung up on me when I asked why I have not been refunded.) Apparently a lady named Chantelle is handling my refund, but so far, no monies have been received. This comes after I waited over a week for the Byfleet branch to call me back as I had a question regarding an item and I was repeatedly told I would be called back later that day/the next day. It took over a week for anyone to call me. I emailed a complaint and this was followed up with further questions from the Halfords team and then they stopped replying on this matter also. Could I pleased be contacted urgently regarding my refund and also why Halfords are forcing their customers to purchase free gifts to complete a transaction and then refusing to refund them?”

Helpful Report

Posted 9 months ago

“I ordered a roof rack online, it arrived within 24 hours, but was clearly a used item that had been re-boxed and shipped as if it were new. Won't use their online service again. I had to return it to a shop and got a refund a few days later.”

Helpful Report

Posted 9 months ago

“Booked a wheel alignment with them. Arrived on time then went for a coffee only to be called to say their alignment machine wasn't working. Called back a few days later-the guy on the other end told me that their machine had been out of action for weeks. My journey and time was a complete waste. I would caution anyone to think about using them. Have not had any refund as of yet.”

Helpful Report

Posted 10 months ago

“I took out a motoring club membership £5 per month was going to buy a battery and take advantage of the free mot got told so much misleading information didn’t go ahead bought the battery elsewhere and had the Mot done elsewhere I cancelled the membership and asked for my money back 2 payments of £5 I have never had so much trouble trying to get hold of someone in customer services went into a local Halfords close to where I live spoke to a young employee what an amazing young man very confident and helpful he’s actually wasted at Halfords he would be a credit to any company his name was Rupert I then went into the store and spoke to Phil the manager another credit to the company who don’t seem to care about the customers he was so helpful sent an email for me as I could not get anyone to answer so frustrating I went back in to the store a couple of days after and said I hadn’t heard anything he then sent another email the next day I had my £10 refunded and the membership cancelled had I read the reviews before I would never have joined !! Thank you once again Phil the manager at Exeter Halfords Russell Way they don’t deserve staff like you who went above and beyond to help not a large amount of money but the total frustration of not being able to spk to someone forever grateful for your help and to Rupert lovely young man I hope you go far you would be an asset to any company it’s a shame it didn’t extend to the online route which was of no help or the live chat waste of time and the non existent customer service”

Helpful Report

Posted 10 months ago

Halfords is rated 2.5 based on 1,365 reviews