Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.49

2.5 Rating 1,447 Reviews

36 %

of reviewers recommend Halfords

2.5

Based on 1,447 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Live Chat, Telephone, Email

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 9th September 2025

Anonymous // 01/01/2019

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“I booked my car in for the half hour 10 pont health check specifically for 12.30pm. I was told there was no one available to do the health check when I got there. I could leave it all day and it would get done if there was someone. I had not come prepared to leave my car as I was going to wait the half hour there. I was told to bring it back the next day, I In fact went somewhere else where it was done there and then as I had a query on one of my tyres I needed it done ASAP.. So Halfords what is the point of making appt times when you have no intention to honouring them. The last time I ever use you. This was Halfords Ripon Rd HARROGATE.”

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Posted 2 months ago

“Ordered a dab radio last Friday 8th May told 2-3 working days for delivery ? Still no radio the customer service is zero and still no communication with Halfords logistics as they were called ! As of 13.20 no calls or email?? Wanted to cancel but given a load of rubbish as to what I would have to do ! Best avoid using this company!”

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Posted 2 months ago

“Yet again, the legend that is Steve at the Uckfield store, was fantastic. He always goes the extra mile to help.”

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Posted 2 months ago

“Excellent service today for mobile tyre fitting by Clint of the Portsmouth Mobile Exert team (Portsmouth). All done very efficiently. Many thanks. John Stamper”

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Posted 2 months ago

“Never order online with them. Read below before you even think about it. Just ordered oil and air filter. The Halfords page auto loaded my old address(you have to sign in if you've ever shopped with them online previously). Noticed the mistake immediately. Rang there customer services who said you can't cancel orders once they are in. 1 HR on hold to be told it might be possible to ask DHL. Rang DHL who advised they can't take changes from anyone but Halfords. Call back customer service at Halfords who suggested after another 20 min using web chat. Web chat.- 30 min wait to get to the front of the queue. Then they said they would take 7 working days to 'consider my request for a refund or address amendment '!! I now await a call from them at some point in the next 2 weeks to be advised of their 'decision'. Unbelievable that in these online days they act like a piria state. Please note EuroCar Parts offer a no quibble refund/cancellation on all online orders processed within 3 working days with comparable prices. I warn you never to shop online with Halfords.”

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Posted 2 months ago

“We purchased 2 low cost adult bikes from halfords on line as i did not want to put them into my car. 1 was perfect the second came with a fault. I was advised by halfords telephone support team to take it into halfords whitstable for support. 2 young people building bikes in store were fantastic, offered replacement, but in the end repaired the fault. Met the manager in regard to warranty issues. At every step of the way i cannot fault the e treme levels of customer service. They even showed me (a pensioner) how to look after my bike. I cannot recomend them more highly, it was a relief and a pleasure the way they dealt with everything. Well done”

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Posted 2 months ago

“I took my car in for the 10 Point safety check, upon collection I was told that I had over £1,000 worth of defective items which needed attending to. This included four new tires, brake pads and brake discs. I subsequently took the car to two other garages to have everything checked and was told that there was nothing wrong with the car and the tires were fit for at least another year. They are a bunch of cowboys who want money for nothing-I would like to award them no stars but the facility is lacking. You have been warned!”

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Posted 3 months ago

“Took my son's bike in on the morning off 10/04/26 as booked. Agreed with staff a replacement brake cable was required and paid for the cable and the fitting and left the bike as requested. The staff member informed me I would be contacted that afternoon to confirm the collection time later that day. Today is 12/04/26, I haven't had a call and the St Margaret's Way Leicester store telephone just rings out. Customer service has informed me they will need 7 days to progress any issues. I'm now in the position of wasting my time and fuel to drive to the store to enquire if they have actually done the work they promised and hoping my son will have a bike to go to school on tomorrow.”

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Posted 3 months ago

“Damaged my car and take no responsiblity for it... would give no stars... definately halfrauds!”

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Posted 3 months ago

“Ordered a new battery online for mobile fitting, on arrival Technician realised it was the wrong battery despite only w batteries shown as available on Halfords site. It was all apologies and he said they are only approximate batteries that are shown, then told they could get right batter today Tues 7/04/26. Checked in with Halfords customer service and no such battery ordered or available so offered a refund despite taking yet more time off work and left to own devices or offered if I could tow car to Halfords may help. An absolute joke and customer service help line is the worst ever and impossible to talk to a person….. IF YOU CAN GET A PRODUCT ELSEWHERE THEN DO SO APPALING SERVICE…”

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Posted 3 months ago

“I ordered a bike from Halfords with a clear promise of delivery on or before 3rd April. The delivery was initially scheduled for 31st March, but it was delayed and, as of 4th April, it still hasn’t arrived. Tracking shows the parcel stuck at a sortation facility, and due to the Easter bank holiday, delivery is now pushed to 7th April or later. This is extremely frustrating as we specifically planned activities for the Easter break based on the promised delivery date. My son has been left very disappointed. Halfords have already taken full payment, yet failed to meet their own delivery commitment. I contacted customer service but received no meaningful resolution. Overall, very poor experience — unreliable delivery promises and lack of accountability.”

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Posted 3 months ago

“Ordered a product online, was informed it had been located and was 'on its way' for pick up in local store. 5 days after initial pick up date, after many numerous attempts to get through to Halfords on their 'Live chat' function (waiting on the line for 30 minutes +, getting put through to an 'agent', then them losing connection, I managed to speak to someone on the phone. After another 30 minutes, I was fibally told the item wasn't in stock, either in the store or warehouse and I would have to accept my order would be cancelled. What a joke. I will never use this company again”

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Posted 3 months ago

“Went to Warrington Halfords on the Riverside Retail Park on 31 March 2026. I went to buy 2.5 litres of pre-wash, it was on offer. Nothing on the shelf other than 500ml of the pre wash that I purchased. I asked a Halfords colleague if there was any due, she commented that it had been due the previous Saturday and that it may be delivered on Wednesday. I asked if she could check and she responded No. I also asked if any of her colleagues colud check and she said No. I might be too cynical but is this part of the Halfords strategy to encourage customers to the store to purchase products at the true cost when the cheaper offer is never available. Going again today to check. Obviously this is a product that is not easy to get”

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Posted 3 months ago

“£9 for fitting two windscreen wipers that took 20 seconds My wife was charged £9 for fitting two windscreen wipers that took the cashier 20 seconds to fit. Rip-off or what! My wife bought a pair of windscreen wipers for £28.48 and asked if they could be fitted as she had had a problem once before with getting them round the wrong way. "No problem" said the cashier without mentioning any fitting price. It too him about 10 seconds to fit each one as they just clip on, and so the cashier was out of the shop for a total of less than 45 seconds. When she checked the bill she had been charges £9 for fitting!”

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Posted 4 months ago

“Halfords in Bridgend were superb as usual during my recent visit. From the lady who took my details to book an mot, to Carl who scheduled it, and took time to explain the process, and Ryan and team at National Tyres Bridgend who completed my MOT so swiftly (and with a smile..lovely to see!) They were absolutely spot on! I also had a bulb changed prior to service and the young man who changed it for me was amazing, so knowledgeable and job completed very efficiently so i was on my way quickly. The services I have received have been second to none, I am a member of the Halfords Motor Club and they couldnt do enough to help me, I feel like my car is in safe hands now and the respect and knowledge (and amazing customer service) has been outstanding from start to finish. Well done Halfords abd National Tyres Bridgend, you've done your rganisation proud...from one very, very happy customer!”

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Posted 4 months ago

“I went to Halfords Bangor Co Down for bike brakes and a lovely young man called Mathew explained everything in detail to me. I bought the required parts and the last thing Mathew said was if I’d any problems to call him or bring bike over and he’d sort. 10 out of 10. Thanks Mathew.”

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Posted 4 months ago

“Do not go purchase e-gift cards from Halford’s Retail unless you want to be Scammed. I pointed out the fraudulent activity on my card and it is now over two days and no response. Their systems do not allow you to check your balance online only by contacting by phone. Once informed of the Scam they have no interest in investigating the fraud, probably by one of their Staff as the card is protected by a PIN. Shame on you Halfords.”

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Posted 4 months ago

“Had a dashcam installed. Some time later car broke down. On investigation dashcam wiring incorrectly installed outside rear conduit leading to water ingress into car corroding and fusing numerous modules. Full new wiring loom now required. Total bill estimated at £20,000. Halfords claims doing utmost to get out of paying. Shocking.”

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Posted 4 months ago

“Very poor service provided. The team member who dealt with had no interest in the problem had with my car battery. When challenged the response was abusive and aggressive. No way to run a business in my view . Clearly a major problem exists with customer service training.”

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Posted 5 months ago

“Absolutely terrible. Ordered items online for in store pick up. Turned out the items were out of stock in store, given the run around on getting a refund. The chap in store was friendly and doing his best, but the system let things down. Contacted customer services, promised a response, no reply. Twice. Save yourself time, money, and reduce your stress levels by shopping anywhere else.”

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Posted 5 months ago

Halfords is rated 2.5 based on 1,447 reviews