Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.50

2.5 Rating 1,410 Reviews

36 %

of reviewers recommend Halfords

2.5

Based on 1,410 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

Visit Website

Email:

customer.services@halfords.co.uk

Write Your review

Tell us how Halfords made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Halfords 1 star review on 9th September 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a Snooper XL-G2 Speed Camera Detector and received it within 4 days.. Booked the car into a garage to have it professionally fitted, on opening the box we found no instructions on how to fit. We had to go online to find instructions and found out that a SD card had to be fitted, there was not one in the box. The garage wasted 4 hours trying to get it working and when they did it just kept showing a grey screen with arrows. Returning home I spent 3 hours trying to contact someone at Halfords even twice chatting to an on-line expert only to be cut off, totally frustrated and annoyed I contacted NPHASE International who supplied Halfords with the Snooper. The agent was excellent and understood exactly what I was saying and first of all informed me that the SD Card was now installed within the Snooper and that the Hard Wire Fitting Kit would have the correct fitting instructions. WHAT Hard Wiring Kit when buying even now on the web site there is no mention that you need to purchase a Hard Wiring Kit. However to move things on the grey screen was down to the Snooper not being Hard Wired but wired through the USB connection, OK then can I order a Hard Wiring Kit from yourselves ???????? Sorry No we are sold out !!!!!!!!!!!!!!!! You need to buy one on-line, another 3 hours of trawling through the internet, E-Bay, Amazon and all other suppliers just to find out they are all sold out and do not know when the kits will be next in the UK. So now I have a brand new Snooper which cannot be fitted as there is no Kit. Halfords please take this item off sale as without the Hard Wiring Kit with instructions it is a complete waste of money, and for me what am I suppose to do ? Wasted a full day and am totally disappointed in that I have not been able to contact anyone within Halfords.”

Helpful Report

Posted 6 months ago

“NEVER GO THERE! I have to home thinking I pass the MOT , not giving paper work cause their system ( online) was down, and the issue was wis my windscreen wiper but however what I have told , mechanic fix but didn’t check as MOT, which doesn’t make any sense, then when I find out about MOT certification, I have told that I have to go again pay AGAIN for a MOT re done again. Trusting HALFORDS WAS MISTAKE! £40 wont make me poorer and them richer but its so bad how they treating their customers. Also, when I say I will make a complaint the gut on the phone goes well it will come to me cause Im dealing with complaints! It’s just a joke! NEVER GO THERE!”

Helpful Report

Posted 6 months ago

“Extremely poor experience with a home delivery. My parcel cannot be delivered for more than a week due to their very bad choice of courier, delivery options they choose and the courier refusing to deliver in convenient for me time. Extremely poor customer service, lots of false promises, not responding to my complaint for ages. I can't even explore my legal rights to cancel the order within 14 days! Will never spend a penny for them again! Not to mention their jokingly autocentres that offers basic vehicle checks for free but then recommend work to be done that's actually not needed at high prices. I wouldn't recommend to anyone dealing with them and will never deal with them again.”

Helpful Report

Posted 6 months ago

“Placed an order for dash and rear cam inc. fitting. website is ridiculously poor! After the order was placed including selecting the fitting centre I then got a call saying Epsom Halfords do not do fitting so they cancelled it, but not the order for the goods which were no good to me without the install. I then had to go through the very long process of contacting Halfords to cancel the whole order. It is extremely poor service to string a customer along like this, why allow a booking for a site that does not have installers!!”

Helpful Report

Posted 6 months ago

“Disgrace! Ordered an item for my son’s bday a month ago and still not received! DHL website wasn’t working to change delivery options (have screen shots as proof), no one to talk to on automated phone line. Have rang Halfords various times over the last month and each time had empty promises that someone will get back to me within 48 hours, no reply to my emails either. One upset little boy and one furiously frustrated Mum! Halfords have essentially stolen my money and have told me they don’t have the power to refund me on the phone - then how else do I get it?!! I have received no refund, no item, and no contact. Appalling!”

Halfords 1 star review on 8th August 2025

Helpful Report

Posted 6 months ago

“Truely awful to deal with. Been in three times to Gloucester to get help choosing an e bike.i was on my lunch break on my third visit. (Previous visits no one was available) showed the guy which bike I wanted and pointed out I would need a helmet. He told me to get a measure for my head size which I did. I returned immediately and he was never to be seen again. I waited 35 minutes and spoke to two other people during that time to try and find out where he went to be told he might of finished for the day. I was going to spend about £1200. How can they afford this as a company”

Helpful Report

Posted 7 months ago

“Terrible experience – Faulty bike, poor service, and no accountability I bought an Apollo Phaze Blue 18, 20 mountain bike from Halfords Greenock in April 2025, and the experience has been consistently disappointing. Within a few days of purchase, I experienced serious issues: the chain wouldn’t shift to the smallest front gear and derailed repeatedly—often while riding uphill. This posed a safety risk and made the bike unreliable. I reported the fault immediately and returned to the store several times, but staff claimed they couldn't replicate the issue. Why? Because they only tested the bike suspended on a stand, not under real riding conditions where the problem actually occurs. I even demonstrated that the gears appear to function when the wheel is lifted—but fail under pressure on the road. Still, they dismissed my concerns. I use the bike lightly—just once or twice a week for short, 2-mile urban rides within Greenock—far below what you’d expect to challenge a mountain bike. Despite that, Halfords refused a refund and told me to pay for a new chain and labour. This, after I’d reported the issue well within the 28-day return period. To make matters worse, the mechanic who originally recommended the bike later told me the fault was due to it being a “cheap bike.” His manager echoed this. If that’s true, why did they recommend it? And why does Halfords’ website advertise the bike as having “premium components” and “durability at an excellent price”? You can’t have it both ways. Either I was misled at the point of sale, or the product was faulty from the outset. Either way, I’ve been left with a poor-quality bike, ongoing mechanical issues, and no support despite a warranty and CycleCare Premium cover. I also consulted local cycling enthusiasts—all agreed the issue should not exist on a bike that’s only weeks old. I’ve since found that others have had similarly bad experiences with the store’s maintenance service. After escalating my complaint to Halfords' head office, I received a final refusal, telling me they won’t act unless I provide an independent report at my own cost. This completely shifts the burden to the customer, which is unacceptable under the Consumer Rights Act 2015. I am now taking the matter to Trading Standards and RetailADR, and I advise anyone thinking of buying a bike from Halfords to be cautious. They do not stand by their products, and their service has been dismissive, contradictory, and unsupportive.”

Helpful Report

Posted 7 months ago

“Tried to test an ebike,turned up the bike wasn’t charged. A few weeks later booked a second trial,got a phone call in the morning there was a problem with the chain,said it wouldn’t be ready. I booked another one in a different branch for the same day and in the evening got anothe call saying there was a problem with that bike. I tried to navigate their website to complain,i eventually got through and said if 5hey can’t get 3 bikes ready for the road what is their service department like? I explained i will buy a bike but not from Halfords”

Helpful Report

Posted 7 months ago

“Just want to recognise a young lad 'Jacob' in the Sutton Coldfield Bike Hut. Amazing service, knowledgeable and so helpful. Been in twice in the last 2 weeks to sort puncture & a derailleur issue; both times he sorted it for me. Great lad, very personable...just great customer service; thanks pal”

Helpful Report

Posted 8 months ago

“Ordered 4 new tyres for my husband’s car with mobile fitting. The fitter turned up and only changed ONE tyre. He claimed it was “too hard” to remove the other wheels and told us to report it to Halfords. Then he gave some other excuse and left. Halfords' recommendation? Take the car to another garage to have the wheels removed, then book another appointment to have the tyres fitted. Absolute joke! What’s the point of a mobile fitting service if they can’t do the job properly? Waste of time and money. Don’t bother with Halfords – full of excuses and cowboy service. Wouldn’t recommend to anyone.”

Helpful Report

Posted 9 months ago

“Tried to call local store to cancel a booking for audio fitting assessment….you can’t….go through to a call centre….hopeless….cant understand call handler, got given a case reference number! Fir what? Cancelling an assessment booking today? Hopeless!”

Helpful Report

Posted 9 months ago

“Hi, My order number is: A971B030638. I booked a tyre replacement service through Halfords and ordered four tyres with a home fitting. The booking confirmation stated the technician would arrive anytime between 8am and 8pm, so I waited the entire day — without a single update or call from them. As the day progressed and no one showed up, I had to call them myself. They assured me the technician would still come, so I kept waiting. Finally, just before the day ended, I received a call saying the driver was no longer available and wouldn’t be coming at all. I was then asked to reschedule. This was completely unacceptable. If they had informed me earlier, I could’ve made alternate arrangements with another company. But because they waited until the very end of the day to cancel, I had no other options — most places were already closed. I asked if they could come the next day (Saturday) or on Sunday, but was told they were fully booked and don’t operate Sundays. Now, I’ve been forced to wait until Monday, wasting my entire weekend just because of their poor communication and lack of professionalism. This kind of service is extremely frustrating and shows a complete disregard for customers’ time. I expected better from a brand like Halfords. I won’t be using their fitting service again.”

Helpful Report

Posted 9 months ago

“I trusted Halfords to change both my car's headlights, a simple job, or so I thought. I paid £44.38 in February for the bulbs and fitting. The technician clearly struggled and spent a long time on one side, I questioned if it was fitted correctly at the time. Turns out I was right to worry. Two months later, my car failed its MOT for: Headlights being different colours, and The beam on one side being completely misaligned. The garage found a clip inside the headlight unit, left there from the botched Halfords job and I had to pay £180+ to fix it properly, including buying new bulbs again because the ones Halfords fitted weren’t even matching! Halfords not only wasted my money, but also compromised my safety and nearly cost me my MOT. The technician clearly lacked training or care, and I’m now out of pocket hundreds of pounds because of this. Avoid Halfords for anything beyond windscreen wash their incompetence cost me dearly.”

Helpful Report

Posted 9 months ago

“Had the mobile fitting team come out to fix a chip in my windscreen, 6 months later the repairs blown out in three directions across my windscreen. Contacted halfords customer service regarding this after trying for 2 months to use the live chat feature to speak to a mobile fitting agent who where conveniently never avaliable to be told that because it's been more than 6 months it's not their responsibility dispute the 2 year grantee on the website definitely going to autoglass for the future repairs terrible service and incompetent mobile fitting employees”

Helpful Report

Posted 11 months ago

“I bought 4 tyres from their online service at a great price that were fitted at my convenience at a local Halfords outlet would definitely go back 👍”

Helpful Report

Posted 11 months ago

“I took my car to Halfords for a diagnostic to fix the engine light issue. After assessing the problem, they assured me they could fix it, and I paid £865 for the repairs. Despite three attempts on three different days, they failed to resolve the issue, and my car still has the same problem. Yet, they have refused to refund my money. Based on this experience, I strongly advise only using Halfords for basic services like tyre and wiper replacements. Anything more complex might leave you disappointed.”

Helpful Report

Posted 11 months ago

“Promise to deliver by certain date. It’s now 3 days after date and not even prepared for dispatch. No communication at all.”

Helpful Report

Posted 11 months ago

“Placed an order, they take payment then send me a message 24hrs later saying its been refunded and cancelled. Why? No idea. I have to call to find out. Im told by an offshore agent with terrible english that its out of stock. I ask why its still available to order online for delivery and collection even now? He has no idea. He also doesnt care that they made a mistake and hasnt apologised. It’s only the 3rd order i’ve placed with them but have had to make 5 phone calls so far for this one order. Awful awful company”

Helpful Report

Posted 1 year ago

“I recently visited Halfords Autocentre (Woodgate-A059, Leicester) for a front tyre replacement, and I am extremely disappointed with the experience. Despite the service taking 1.5 hours, the quality of workmanship was well below expectations, leaving me with multiple issues. Key Concerns: *) Poor Finish on Alloy Wheels – The alloys were left with visible imperfections, uneven refinishing, and rough patches, suggesting a rushed and unprofessional job. *) Missing Valve Cap – One of the tyres was returned to me without a valve cap, indicating a complete lack of attention to detail. *) Additional Vehicle Issues – After the service, I had to take my car to another garage as certain parts appeared to have been affected. This raises serious concerns about how my vehicle was handled during the service. Despite raising these issues, I have not received a satisfactory resolution. Given my experience, I have completely lost trust in Halfords and would strongly advise others to look elsewhere for their vehicle servicing needs. If you're considering using this branch, think twice – poor quality control and lack of accountability mean you might end up dealing with more problems than you started with.”

Helpful Report

Posted 1 year ago

“Tiyana at Halfords Harlow was so helpful today. She was really friendly and helped us sort our key fob in a matter of minutes. Thank you”

Helpful Report

Posted 1 year ago

Halfords is rated 2.5 based on 1,410 reviews