Kurt Hughes
6/12/23 Had to bite the bullet and get a MOT from these guys again I thought the last time was just them being expensive they didint really do anything else wrong But after the mot on the 6th of December I'm never going back A week before the mot I had the car pre checked and had a " mock" mot test done at it passed on everything it was just a little low on coolant So I topped it up Went in for the mot test And apparently failed on brake lagging I found this strange as the car was tested on a rolling road the brakes were out by 10% but apparently that's fine aslong as it's not 30% as I've been told So I took the car back into the garage it was originally at It was tested again Same results about 10% on the brakes Took it into a different garage and paid them to check it Same results again I found this weird I didint want to pay for another mot so I stuck with halfords Brought the car back into halfords to be told its the same problem I explained to the guy that it can't be theirs literally nothing wrong with the brakes it's been tested on 2 different rolling roads They told me it could be the abs And the brake fluid looks a tad dark I was that frustrated that i decided to just get it tested elsewhere and hey presto it passed A couple of days later I gave the abs a clean and changed the brake fluid So the car was still the same as it was when halfords had It the only difference was a cleaner looking abs and fluid I made a complaint to halfords customer service and asked for my money back I was contacted by the guy that did the mot a few days later And he said if I bring it back in let him test the brake lag and if its fixed then he will give me my money back I took it in the next day And weirdly enough the car had no brake lag 🙄 so he looked under the bonnet noticed the abs was cleaned and the brake fluid was changed So he said because you've done that you've probably fixed the problem so I'll have to talk to my manager to see if they will give you your money back It's now the 6th of January i still haven't recieved any communication about this refund Halfords are con artists I'm never returning to the auto centre or the shops Honestly wouldn't trust these cowboys 14/12/21 went in for a MOT the price for the MOT is what you would expect so no problems there the problem i had is the price they charged me for 3 indicator bulbs because thats what failed my MOT they came up to £57 dont get me wrong they did tell me i can go elsewhere to get it done but i called up hundreds of places and no one could get me in to fit the lights and also i couldent drive around looking for a garage with no MOT so i was forced to pay that price the next day i called up the same places i tried yesterday to ask out of curiosity how much it would cost to fit 3 bulbs and all of them was between £10-£15 because its such a quick job the only reason why i gave halfords 2 stars is because they got me in for a MOT the same day i booked it thats honestly the only good thing i can say about the place
4 months ago
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Halfords has a 2.6 average rating from 1,294 reviews

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