Truely awful to deal with. Been in three times to Gloucester to get help choosing an e bike.i was on my lunch break on my third visit. (Previous visits no one was available) showed the guy which bike I wanted and pointed out I would need a helmet. He told me to get a measure for my head size which I did. I returned immediately and he was never to be seen again. I waited 35 minutes and spoke to two other people during that time to try and find out where he went to be told he might of finished for the day. I was going to spend about £1200. How can they afford this as a company