Sold a product over the phone after spending 45 mins chatting to an advisor. Booked car in, when arrived after calling to check that I was booked in I was told they could not do the work. I was also told that I needed something else as part of the package which was not mentioned on the call, this was three times the price what I already paid. The manager was unsympathetic, he could see I was distressed after wasting so much time and with a toddler in toe! Called again to complain and asked that this be looked at asap, advisor seemed to listen but had no call back and it’s now been 4 weeks. Shocking business, disjointed call centre, on premise staff have a lack of customer service skills and unable to deal with complaints.