I am taking this opportunity to tell you about the most amazing customer service I have received from the Bike Hut staff at Folkestone, Kent. Around 8 days ago, I had no knowledge of ebikes and although having researched on line, wanted to speak to someone. I visited the store. The staff answered all my questions in detail as well as furnished me with other information to enable me to make an informed decision as to whether to proceed. Upon deciding to go ahead with a purchase, I tried a few different bikes. Being on the shorter side, I was directed to a different frame size which suited me perfectly. Upon ordering I was given advise on lighting requirements which helped me again make a decision on what to purchase. I collected my purchase today. Once again I was treated with the utmost courtesy and respect. I was given a robust handover of how to operate and maintain the bike and battery as well as given storage advise to save the battery and frame life. The staff carried the bike downstairs for me without having to be asked. Overall, I wish to thank the Folkestone staff for their professionalism and outstanding customer focused service.