This review is regarding the online service not the item purchased. A set of car mats was ordered on the 18th April and delivery details indicated it would be here on the 25th April or sooner. On the 26th of April I contacted Halfords (online chat being the only practical option) and I was told the car mats would be with me within 3 days. Within 2 days I received an email from DHL informing me they were expecting the item from Halfords and would let me know when it was on its way. I kept checking DHL but they had still not received it according to their tracking. I contacted Halfords again complaining about the service and started looking for alternative suppliers. The next day my delivery arrived 16 days after being ordered. I have had items from overseas arrive quicker. I wrote a similar review to this which Halfords "moderated" to the point of excluding it!