Never purchase bike from them. You will not get it. I purchased bike from then in the store but they had to ordered to the store and build up. They scheduled me with the date to come and collect. On the day somebody called telling me the bike will not be ready today because they have a backlog but the bike is in the store and will be ready by tomorrow. They re-scheduled me for next day. I came next day just to hear that not only the bike is not ready but also is not even delivered to the store yet. They were unable to tell me when the bike will be delivered maybe tomorrow. I went the next day (no calls to tell me not to come because bike is not ready) and again bike not even delivered. This was going on to the point i had enough to request refund. First member of staff told me i can do it over the phone. Which i learnt later was lie. As i called them next day again the first one i spoke told me that all is sorted. Then another one call me to tell me that is not, i need to come to the store with the card. They just don't their own procedure, with two of them telling me that can be done over the phone. I got to the store really furious already. They were moving me from till to the till because apparently they were not able to do it on that one, the next one didn't work so i was pushed to the one with huge queue. I think this was malicious because i dared to request refund so they vile to me . But how long you can wait for a bike Jeeez. Unprofessional, untrained staff and callous and malicious.