Went for a 10 point check before my MOT, I needed 2 break light bulbs, I asked if they could fit them, no prob. I paid for two bulbs & some oil, fitting of bulbs. Never having purchased bulbs before I did think bill was steep at nearly £40…. When the guy came to fit the bulbs turned out to be wrong ones so had to go back inside when he asked for my receipt I told them I wasn’t given one, but actually would like one….
I got a shock! Each bulb cost me £9 for fitting.. I had joined the motoring club & had thought it was free fitting…
I was never made aware of the cost of fitting per bulb at the till.
I was never given the receipt at the time.
I feel I was taken advantage of, I will never set foot in Halfords ever again.
Customer service are well aware of my complaint.
Customer service have done nothing to put things right.
It took the guy all of 15 mins if that to fit both bulbs, that includes going inside & changing the bulbs ( which cost me another 32p), that is £72 per hr.
Halfords have the nerve to advertise on TV & Radio “won’t be beaten on price for fitting wipers & bulbs…I beg to differ
SO BEWARE THEY ARE ONLY OUT TO SCAM. ONE LIVES & LEARNS.
I WILL NEVER RECOMMEND HALFORDS. WORD OF MOUTH & EXPERIENCE IS THE BEST ADVERTS ONE CAN EVER HAVE…
SO HALFORDS ITS IN YOUR BEST INTERESTS NOT TO SCAM YOUR CUSTOMERS…
1 year ago
Halfords has a
2.6
average rating
from
1,298
reviews
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