Ordered item online. Said it was available at my local branch so used "Click and collect" . Then got a phone call from the branch to say that the item was unavailble at that branch. When I pointed out what the website had stated, I was told this was due to an "error" in the stock program. I was advised to go to the next branch, 25 min drive each way as they had 2 items in stock. When I asked how they knew this, they said they had looked it up online(!) When I pointed out that this had already proved unreliable, They suggested I phone the branch directly to check. The phone number you get online is the same for all branches and reaches a central switchboard - I was told you can't contact branch directly. Working through the steps in the recorded menu it initially told me to check stock online - which was particularly annoying as this is how the problem started. When I finally got through to a human being I explained, and the lady said she would contact the branch for me to check their stock. Shortly after, she got back to me to say that the branch were not answering her calls, so she could do nothing for me, End of call.