I required a cycle Tyre also an inner tube, so I straight away thought of Halfords. I am not a regular cyclist, so I also required a bit of assistance and a question to be answered. I stood at the counter for some considerable time as two or three of Halfords staff walked bye. Not once did anyone acknowledge me or say that someone would be with me in a moment. Two of the staff stood a few yards from me having a chat and a chuckle about something or other, so I stood waiting. Eventually a young man ( not in uniform )came close enough for me to ask if he could assist me in a purchase. He went off and came back with a tyre, but could not find the price saying that the bar code reader was not working. The fact that he was scanning the code in a North South attitude instead of East West may have been the problem, but what do I know ? He did ask another member of staff for assistance, but was met with a muttered comment about looking the item up on screen. The inner tube was not in stock. I have worked in retail for many years, and still help out even though I am retired, so I feel that I can say to Halfords, that your staff could do well to go on a customer /staff course to learn the basics. A smile of welcome would be a good start. The customer is everything. Get a grip. I will go elsewhere for my inner tube .