What an absolutely dreadful company. My wife and I took our bikes to the Festival Park site in Stoke -on-Trent to be revamped and paid £300 for the work. Returning mine to deal with numerous punctures we were told by a technician there that the bike is unsafe because of the saddle and its clamp into the frame - "I wouldn't ride it" - and should not have been returned to us. After endless calls, the manager said the remedial work would be carried out free of charge but upon collection we are being asked to pay and the saddle still moves! The worst customer care I have ever experienced. Never, ever use Halfords.