Halfords are refusing me to refund me for a free gift they made me purchase (wouldn’t let me complete the transaction without forcing me to buy it despite being advertised as a free gift and I have a screenshot of this.) I have been requesting a refund since 30th September, both in writing and on the phone. I have it in writing via email on 3rd October that I would be refunded within 72 hours but despite calling 3 times today (had to call 3 times as previous customer service reps, Thandi and Zintle both hung up on me when I asked why I have not been refunded.) Apparently a lady named Chantelle is handling my refund, but so far, no monies have been received. This comes after I waited over a week for the Byfleet branch to call me back as I had a question regarding an item and I was repeatedly told I would be called back later that day/the next day. It took over a week for anyone to call me. I emailed a complaint and this was followed up with further questions from the Halfords team and then they stopped replying on this matter also. Could I pleased be contacted urgently regarding my refund and also why Halfords are forcing their customers to purchase free gifts to complete a transaction and then refusing to refund them?