Bought a scooter for my 3 year old for his birthday from the Kettering store. The product was discontinued and I got the one on display. It had a few scratched and came without a box or any paperwork. A member of staff asked on my behalf Will the store manager if I can get a discount, he refused. I was in need and it was the one my little one wanted, so I had to get it. I am really disappointed with people such as Will, cause clearly he has no idea about customer service, doesn't know how retail works and neither cares. Not really impressed with the Kettering branch. Will be visiting Market Harborough branch from now on.