Really bad customer service. If you are thinking of buying a bike from Halfords. Dont. Ordered a bike to be delivered to my home for my son's birthday, was wrong bike in the box. I took it to the store (which meant borrowing a car I could fit it into as it was huge) and the ordered correct bike. It came and they built it, it was the wrong size. Told me to come back 3 days later to collect correct size. Did so and bike wasn't built, it went on like this for some time. My sons birthday was 3rd August, he got the bike on 18th. The staff at the bike section were always short staffed and could not deal with the amount of customers. I think a "proper" bike shop will be where I buy my next bike from.