I can see why you only have 3.1 stars. Anybody else having problems with online orders? Ordered a bike for my son, received an email stating it had been delivered. It hadn’t and there was no delivery card posted. I called and spoke to a girl called Kirsty who asked me to knock on people’s houses I’m my round asking if it had been delivered. Outrageous as that was, I declined and asked her to look into it. She said she would contact me. She didn’t. Called again today asking for a refund and they have refused. Not a bad money earner charging people for items not delivered. They actually don’t know where my parcel is but I have to pay for it. Any advice?