I am putting this here because Halfords deleted it from their own site trying to hide the facts of what their staff in one of their service departments has done:
I dropped my son's car in to the service center to get a quote to fix the knocking on the front steering. I was given a quote to replace the damaged part and told the quote covered supplying a new drop link with fitting. When I checked myself that evening before getting the staff to do the job next day, I found there is no drop link on this car. The liars didn't know what to say when I went back in the morning. When I asked to speak to the to fitters who found the fault and provided the quote they were conveniently not there. I asked the manager how they were going to charge us to supply and fit a part that didn't exist and the manager had no answer. Disgraceful liars. I wonder who would have kept the money for replacing a part that couldn't be supplied nor fitted as there was nowhere to fit such a part on the vehicle.
5 years ago
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