I have found Halfords in Uxbridge to be the epitome of what customer care and good service to be all about. So refreshing to get happy smiling staff in a shop where you genuinely want help. I have used the car service for lamps and wipers and the bike service any number of times. I have had a full bike service, puncture repair, new tyres all sorts of purchases and every time I see to be served by someone new with the same philosophy. “Here’s an old bloke who needs help, let’s cheer him up!” Today I popped along expecting the store to be closed but they had a physical distancing policy in place that worked well. No one allowed in, parked bike outside, told Charlie ( for that was his name) from around 12 feet away, about my gears not working properly, he came out wheeled my bike away and 15 mins later it was back on the rack, he said “i only had to twiddle a couple of screws, so no charge”!!! I then pedalled off into a glorious sunny day for a trouble free multiple gear changing ride for a couple of hours much needed exercise. Thank you Halfords and bless you a Charlie and all the staff in these difficult times.