Not what I was led to expect of click & collect. The store (Gateshead Team Valley) is not "open" as such - there is a temporary counter across the front door and you stay outside the shop. I bought my items online under the impression that click & collect is the only way at the moment. I awaited my confirmation email / text and went to pick up my goods. The queue in front of me contained people who had turned up as you would to an open shop. People looking for solutions to problems, diagnoses and product advice/supply relating to cycle or car. Some had brought their cycles with them. After 30 mins of waiting in the queue, I managed to ask an employee if there was any way to bypass this queue for click & collect items. The reply was negative and, to my surprise, my wife and I were vilified by at least 3 people in the queue for not understanding - or being understanding during- the pandemic! Take a look at other click & collects Halfords or at least be honest with your online customers before they commit to payment.