Initially online order never turned up after waiting 10 days for delivery. When speaking on the web chat they admitted a problem had gone wrong on their end, I was unable to re-order as the item is now out of stock. 2 months later the money for the non received item is taken out of my account. I am still fighting weeks later to get my money back. Halfords, through gritted teeth, said they would give a refund, refund was never received. Now they say it is not their problem and have fobbed me off to trading standards and that they don’t have to comply. Shocking service for a supposedly reputable company.