Absolutely disgraceful. This is not a joke. We had a designer round in March who promised us the world (Great looking product on paper by the way!) 2 months later, the surveyor came round and openly told us how shambolic the designs were and that he could not do certain things. My wife was gutted. He asked us to consider a new design which was more expensive! I rang him and asked for the same price as we had been mis-sold our original design. He told me to call the original designer or the office to sort as that was not his job. We are meant to have it fitted in a few weeks! We have cancelled. Everything just seemed too much trouble and communication between the company is simply not acceptable. Stay away. You've been warned.